ACE Travel Insurance www.aceinsure.com

Awful service from start to finish. Complaints ran over the 8 weeks period. I am a Santander customer and that's the only reason I used this travel insurance. I use it all the time however, this is the first time Iv ever had to make a claim. Poor poor show from this company. I will never use them again or recommend them.

Total disregard for wellbeing of seriously ill patient re travel insurance. Only concerned with limiting their own risk and expense. Also incompetent case management. Negligent at every level. Don't use, you will have a nightmare experience if you claim and potentially risk your health further through the stress. Should lose their licence to operate.

I have read the reviews of this company. In their defence they are entirely consistent in their appalling treatment of customers.I have an Amex card and was under the impression that I had some level of protection. Like others who have contributed to this review, I have been asked at about weekly intervals for "further information". It is clearly a battle of attrition.

If ever there was an industry that should be looked into by a parliamentary committee or by the ACCC, it is the travel insurance industry.

I have been using Ace for years & Years. This year I made a small Claim for my Spectacles that got damaged by getting dragged under a Sunbed. I realised there would be an Excess but that I would get something back on the replacement which cost €250. I sent off the Invoice & this is what I got back

I should have read all the BAD Reviews before I gave them years & years of Business

But what I can do is warn Unsuspecting Punters DONT USE ACE

Your claim has been assessed in line with the terms and cond

B. Exclusions (General Exclusions apply as well)

i. ACE will not pay

g) for loss, theft or damage to:

vii) dentures, hearing aids, prescription glasses, sunglasses, prescription

sunglasses contact or corneal lenses

As such, in light of the above we regret to advise that Insurers are not in

a position to be of financial assistance in this instance.

We understand you may be disappointed with this outcome but we trust that

our position has been clarified.

They refused to pay a 200.00 dentist bill. Was given the run around and delays just like everyone else on these reviews. Don't throw your money down the drain!!

 I bought a travel insurance with them and every 3-4 weeks they ask for bits and pieces of information. After full details were submitted they still delay. 6 months after incident still not news from them. I think they are all out to find ways not to pay!!!

My post trip hospitalization in government hospital claim was delayed to the point of denied.

Argued with them, and they have many delay tactics wanting this and that documents, although I have scan/mail them everything. I still did not hear from them for few months now, I called them, they said still reviewing and they have many claims.

I took out a policy through the Citibank site in March for travel insurance from September for 18 days (I thought). Unfortunately upon looking at my certificate of insurance yesterday I notice the dates upon it are incorrect and only cover 1 week. Thinking there would be no problem and the matter would be simple to adjust the end date I contacted them, however after a 15 minute frustrating conversation it appears they want me to pay almost double again for them to extend the period. I went through Citibank thinking I was with a reputable company however this does not appear to be so. I wont ever use them again either.

My husband died suddenly on a shore excursion in Czech Republic whilst on a European cruise. I submitted my claim to ACE Insurance Travel Claims at the end of November, and it has taken 4 months of persistent emails and phone calls for them to refund most but not all of my claim. They apparently lost or mislaid one of my claims, and I have had to go to the Complaints and Disputes Section who were able to finalise the matter.

Considering they were dealing with an elderly lady who had just lost her husband, I thought their delays and prevarication were unforgivable. I would never deal with ACE Insurance again, and I have told all my friends my long involved story.

Ace travel insurance claims dept is poor in managing claims. Contact will ask questions in drips (one additional question every few weeks), resulting in delay the resolution timing. Dept also insists on obtaiing a police report from the claimant, ignoring the fact that some countries' police do NOT release police reports to individuals, but ONLY to companies, when quoting police report number and case. I am sure ACE as an international company should be aware of this. Otherwise, why should ACE even be retailing (international, NOT domestic!) travel insurance.