Rampdale Motorcycle Insurance

I had my bike stolen on 9 November and now on the 11 January I am no further forward on whether Rampdale will pay out. My claim (in the £100's) has gone to a management review but has been at a management review for about 6 weeks, due to a technicality on my policy. My policy states commuting, but my bike was stolen from my head office, about 1 mile from my usually place of work which I very rarely visit and it was my first journey of the day from my home. Why does it take 6 weeks for a management review to decide on course of action. Rampdale have no concern over the personal issues their delaying tactics cause me. One I lost a much loved bike and For 2 months I have had to arrange lifts to work. I can't proceed on getting new transportation until I know what Rampdale decide. To rub salt into the wound I recieved a separate email asking me about renewing my bike insurance, how insensitive. All they care about is getting money in. I have been with Rampdale since owning a bike (past 4 years), and plan to ride a bike for a long time. They don't seem to care about customer loyalty and future loyalty. Terrible, no care for customer at all.

I had my bike for just 4 weeks when it was stolen however I only had 3rd party insurance so I just tried to cancel the insurance. After about 2 hours on the phone being passed between different departments and stuck on hold, I was told I can't cancel over the phone but need to send them an email. 3 emails and 3 weeks later I finally got a response saying it would be cancelled. I payed £545 for the year so I figured i'd be charged 1 month plus a cancellation charge and I was expecting around £400-£450 refund however, due to the delay, they charged me for 2 months insurance. After there extortionate cancellation charges, I received a refund of £285 meaning on top of the loss of my bike I was charged £260 for 4 weeks insurance. Absolutely disgusting.

I Wish I had read these reviews before I took out my sons Insurance. I paid in full £221.63.after 8 weeks my sons moped broke down , so got another moped they charged £70 to change over. Then 8 weeks later my son had a accident to no fault of his own . wet roads. fell off and damaged his left leg unable to ride for 4/6 months .I phoned up to cancel policy ,cant do it over the phone send a email .no correspondance.sent 4 emails before I received a reply. All they will refund is £26 .disgusted. all they do is rip you off. I have ended up paying £50 a month for 4 months of riding. please look around before you buy from this insurance company . Dont know how they can call themselves a no1 insurance company . They dont answer the phone either . avoid . I will be warning all my sons friends not to use this company . NO BIKE,BAD LEG, AND £200 WORSE OFF.

Took out insurance with this company as they seemed to provide good cheap cover for my bike. After having the bike for a month, turned out I needed a new bike after old bike kept letting me down and couldn't keep affording new parts. Phoned up to get quote for different bike. After three promised call backs and me calling back everytime. They informed me that the premium would go up which I expected but that they expected me to pay £250 up front! I told them I wished to cancel after making two payments and they tried to charge around £90! I decided it wasn't worth the stress and called up to cancel, to which the told me I had to email it in to cancel. I emailed the company and heard nothing back. I then phoned up AGAIN and was told just to send it in again. Policy still not cancelled.

Purchased insurance paid my deposit for monthly payments then days later told I have not been accepted for monthly payments and I needed to make payment in full which I couldn't refused a refund was spoken to in a very rude manor they shouldn't of took deposit before check was done

I recently purchased a policy online but I made a mistake by putting in the wrong registration number. I was stopped by the police as they said I was not showing up on their computer as being insured. I explained I had bought the insurance so they contacted Rampdale who confirmed I did have cover and they corrected my registration number immediately. I was allowed on my way again.

Great customer service and I would recommend these guys for Insurance.

The worst company ever , they cant even help an ex war vet who has miss understood that the insurance was going to charge him twice in the same month all because he changed his pay date, the thing i cant get over is that they charged me on the 6th , and not not noticing that the new pay date was on the 28th of the same month, thinking because i already payed once that the next pay day would be the next month, however they have now said that they are not willing to help me even though i have tried to explain the the fact i cant afford it this month, they are not willing to help but are willing to add extra to the policy, i think that this compnay needs to be shamed and named, its not far that you pay once on m time and n thenm they send a letter asking for more money, and if you dont pay ( even though it already has been payed) they will cancel the policy and send the bayliffs for the 56 pound outstanding, if anybody out htere wants insurance for their bike DONT use this company they are dreadful,.

THEY WILL NOT HELP YOU IN ANYWAY , DONT BOTHER WITH THESE THEY ARE A WASTE OF TIME AND MONEY.....

The motorbike insurance was canceled without my knowledge. Rampdale uses several insurance companies which you can't get in touch with or even find details online. Xpekt is one of those companies.

After several calls trying to avoid my insurance being canceled, or any help in the situation, Rampdale just replied with a "too bad" attitude and the customer help department were really rude.

Something you chose these companies to try and save money but you end up spending even more.

I suggest reference insurance companies as you are treated differently and with respect.

where do you start with rampdale, i suppose with the customer service that does not actually exist beyond getting you to take a policy with them zero help beyond the initial interaction

they hide behind your policy small print that they fail to inform you about because its "our responsibility" to read them in full i assume that usually takes place afer you qualify for the law degree and you fully understand the draconian rules they set in place

The other rampdale excuse is fobbing you off to your actual insurer and washing their hands of you, rampdale being only the people that take your money

and if you are in an accident you're really on your own trust me on that point they wash their hands of you but thats only after selling your details to the multitude of accident claim maggots and curtesy vehicle brokers who send you a "curtesy" replacement bike while the claim goes thru but try to charge you when the other insurance company wont pay the extortionate vehicle rental terms

finally you will marvel at the speed they send out the letter telling you your insurance is cancelled when they try to avoid actually paying out by then insist you return the paper insurance certificate they never sent you in the first place and threaten you with dire legal preceedings based on a legal system that has not been used in years if you do not.

we print our own documents you idiots as soon as you cancel the insurance policy you could'nt tax a car with it you idiots, dvla write to you within a month to make you sorn the vehicle for having no valid insurance tell me though if i print out the pdf and send it to you can i charge you £25 for the correspondence plus a further £90 idiot tax and cancellation levy

Avoid at all costs !!!! Poor service & Bad advice given !!!!!!!

Worst experience having to deal with these clowns & wouldn't recommend.