Premium Choice - www.premiumchoice.co.uk

Greats service from the person I dealt with!

Excellent service from Niko Livadiotis, found me the best deal and was a pleasure to deal with!

Always find us a great price but falls down on long queues waiting for phone to answer with extremely annoying music. Also for the last couple of years has been inefficient in sending out my renewal docs. Very pleasant on the phone and apologetic but need to improve on answering phone mainly. Been a customer for many years.

I have had our car insurance with Premium Choice for the last 3/4 years. In all that time there customer service has been excellent.

Today the 28th of February 2019 the person I dealt with from customer service took customer service to the next level.

She was very friendly, helpful and really sensitive to my inquiry. She listened carefully to me and answered comprehensively all of my questions.

She also helped me through the view license code process.

She is a credit to your company.

I only wish more car insurance companies could act in the same way.

Thank you once again to her for what I can only describe as an amazing, fantastic, wonderful service.

I had taken too long to load documents and phoned them to ask for some help, they could not have been more helpful, especially considering it was my fault... My adviser talked me through loading documents and whilst I was on the phone she gained my no claims discount for me. I was on the phone for half an hour and they did most of the work for me. I could not recommend enough, both for customer service and price.

They have been really helpful and understanding with any issues that I have experienced, at no fault of the company.

They have been approachable and easy to work with even during difficult times.

The only issue that I experienced in their behalf was an error on my renewal letter regarding price, which they appolagised for and corrected.

Excellent! Helped me very well and sorted all my stuff out.

I spoke with someone earlier on today as i received a text stating my car insurance was going to be cancelled as i hadn’t sent my documents over which i did a couple days ago. As you can imagine i wasn’t best pleased expecting to be on hold and on the phone for ages as i have with other insurers. I firstly went through to the wrong department but was then sent directly to the correct one where i had the pleasure of speaking to a person who very quickly sorted everything out for me in a human and friendly way. Thanks to her for her help today!

Premium choice are a great insurance company and the best insurance company that I have had so far. I joined them in August 2018.

When I searched for a quotation for my new car, Premium had the best rates out there. I called first to speak to an adviser before signing anything and they were really helpful and provided the right information.

I usually have no issues when I call over the phone. I spoke with Sunita today and she was so helpful towards me and provided such good customer service.

My only downfall is that you are not open on weekends but it is beneficial that you are open after 18:30 (which allows me to call after work).

Thank you so much for all your help and I look forward to continuing to use Premium choice!

I spoke to lady and she was able to deal with the issue I had effectively. She was polite and I felt I had options that suited me.