Performance Direct Business Insurance

Avoid this company! I got fined £55 for a policy that never even started! "Read the T&C's" apparently! Although they don't mention: 'If they don't agree the 'Agreed Valuation Declaration' price (after the policy has been bought) then there is a hidden fee to cancel the policy!

Absolutely disgusting company. I purchased insurance and had my call to confirm details. After paying 1st instalment of £132 online already they then told me that because of my age I will have to pay another £500 annually bringing my insurance up to £1300 rather than £800 as agreed originally. I then had the customer service advisor saying that this is my error because I did not put myself as the main driver which is not the case. To make it even better I will not be receiving my refund for 3-5 working days as they have refused to pay via TT which is an instant payment. Stay clear from them poor conduct and unacceptable service!!!

I purchased a policy with Performance Direct that was due to start in a couple of weeks. They took the money and then they phoned to say I had to pay an extra 100. When I said "no way", and I would like to cancel, they charged me with 55 for cancellation even though the policy hadn´t even started, no documents were issued, no 14 days to decide I´d want to stay with them or not.... ABSOLUTELY RUBBISH!!!!

I would definitely use Performance Direct again.... excellent customer service and a great price too.

10/10

Thank you.

I received a quote for my van insurance on a comparison site and perfromance direct were the best price by far. When I called up they were able to sort out my public liability as well.

Really impressed with Performance Direct Business Insurance. My husband is a tradesman and has a job where he needs his business insurance for public and employers indemnity. Being the company secretary (and wife!) I was stuck with getting quotations. Perfomance Direct gave me several quotations and options and all emailed to me to look over the contract before i made a decision. I always spoke to the same person who helped me every step of the way and had such a charming southern accent too!! I spoke to a lot of companies who just fob you off with a price and don't really help you. I didn't really know a great deal about insurance until I got quoted here and it really is a minefield but my husband and I minds were put at ease. When quotes were emailed to me I replied to ask more questions before bed at about 10pm and got an email response from him about 20 past AT NIGHT! 20 minutes later! Absolutely brilliant and comforting to know I get such a quick response at that time.

The price was good but wasnt the cheapest but the policy was upfront and all prices were given to me upfront whereas I got the jitters about other quotes because some didn't even tell me the excess. So I went with them. Not claimed but did have to add people to the policy but he just sorted it and sent it in email straight away. Truely faultless with service so far and its great to get through to a proper broker not some teenager interested in getting the payment card number. It drives me potty when I'm the paying customer and people youre paying just rush you.

Didn't know where to put the insurance company's name or if I had to but I'm insured by Chaucer.