HSBC Credit Card

I had auto pay set up on this card on their web site and I made a payment on my card of $2000 well the payment returned with no explanation why,the payment never was sent to my bank and the card was blocked and I could not get into my account .no explanation from HSBC they said they see where it returned but do not see a reason.Why block me from my account and block the card.makes no sense and I never got an explanation , I did call and make a payment due to the block.why block some ones website access when they try and make payments I was told that it takes 14 days for the block to be removed ..I have had other issues with this website.customer service people are nice but are unable to tell you anything.strange .I will pay this card off and never use it

if you ever call HSBC, be prepared to stay online for at least an hour. people are rude and racist.

hsbc philippines: I was approved for hsbc red mastercard last march 9 2015 and they say if you get approved by feb- may 2015, you'll get a shoes of your choice. I received my card last 03/15/2015 and it doesn't include any voucher for me to claim the said "free shoes" worth Php 2500+ something. I called customer service about it once a week for follow up and up to now 05/24/2015 no voucher. I have used the card but will stop using it because I felt like I was just deceived by them. I will never recommend your card nor wil use it again.

This is one of the worst cards I have ever had. Every time I travel I notify them of the dates & cities I'm traveling too so they are aware. Each & every time my cards gets blocked, repeatedly. Calling them and sorting this out I now have to incur intl charges and get passed around internally 4-5 times even though you're calling the number at the back of the card. Then you get an idiot from India that you can't even understand. Their security questions they use to verify who you are even worse : when did you open this account with us? How the hell would I know that? I'm not married to them.

When they got bought out by Capital One, I was licked out for months trying to my online account. Had to go back & forth with them over several weeks to get that sorted.

Now everything I use the card, it gets locked for whatever reason that meets that criteria. Just about every charge I make results in the account being locked. It's just ridiculous.

Cash back rewards and customer service used to be good 3 years ago. Things have change for the company. I used to get my cash back rewards within a week or two. Now they say 10 weeks and still haven't pay out. It's almost 3 months now and they have to track something that was not done. I think they don't want to pay out. I have stop using the card since they don't paying out the rewards like they used to. I would suggest people will do the same until they payout like they promise.

After HSBC cancelling online access at hsbccreditcard.com, I have spent hours (6 different calls, 25 - 70 minutes each call)trying to get online access through their new website. Each time they promise to send new passwords via mail which have never arrived. On top of that, there was several fraud charges on the account that HSBC caught, cancelled the card and issued a new replacement card. Seems like a good system, until the fraud charges were transferred to the new card, and months later the fraud charges are still on the account and HSBC is charging interest on those charges. Good luck getting Customer Service to help, after all their scripted reply's, they promise to have their supervisor call me back to correct the problems...I've never had anyone call me back. I have since cut up the card, closed all my HSBC accounts, and still trying to get HSBC to reverse the fraudulent charges and interest. DO NOT do business with HSBC credit cards services!

Unbelievably bad card, gets blocked all the time, when you cancel it it can take weeks to get a new one, and the customer service people are incredibly polite in a wooden, reading from a script in India sort of way, but unbelievably unhelpful.

They just upped the ante by sunsetting their old website, hsbccreditcard.com, and forcing you to use their primitive banking website, us.hsbc.com. If you had an old checking account at HSBC, you can add the account to that website, but unfortunately, you are stuck, because you can't make payments via web access unless you have a checking account with them... The information on the credit card on us.hsbc.com gives you just your balance and account number, and a few transactions, and nothing else. When you call, they suggest you pay via check or call in every month to make a payment. SERIOUSLY? Is this 1998?

So, I will go ahead and put $2 on the card every month, and switch back to paper statements. I will cost them as much money as I can for as long as I can.

The customer service is overseas so hard to understand when you get someone in the states they must be under paid because they were very rude. when asked to speak to a supervisor got voice mail and never got a response. sent an email and got a generic letter saying they strive to have great service nothing about my situation. have been a loyal customer for a very long time fed up and cancelled my account. and by the way if you make a payment they can hold it for several weeks even though it clears your bank within a couple days. too many other cards out there to put up with this type of service.

please add bank statements for digital cAMERA

pay insurance on your card monthly its a joint account then when you go to use it they say your not covered the other name is the one covered what a rip off