Debenhams Classic Credit Card
User reviews
1
Customer Service
1
Value For Money
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Debenhams Classic Credit Card
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User Reviews
1
Customer Service
1
Value For Money
Zero For Communication And Trouble Resolution
A complaint takes 5-7 working days to process.
A replacement card cannot be sent until the complaint is resolved and takes 10-15 working days to arrive and then has to be registered to the account.
New Day cancelled cards which we wanted to retain and did not send a replacement card when one expired.
So we complained and then heard nothing save the timescales above.
A regrettable service not worthy of our continuing business.
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