Barclaycard Simplicity Credit Card

Logged into my web account today to see a rather rude message from Barclaycard saying that I had missed a minimum payment for Statement 6th Oct. This is incorrect as I have a direct debit setup and 2nd nov payment went out of my bank account and barclaycard customer services agree however they transferred me to web services who put me on hold forever with really irratating loud music and then I spoke to the rudist customer services representative who cut me off for daring to ask her to spell her name as she was clearly running off a script quickly and carried on going through this when I asked for the spelling right from the beginning THREE TIMES IN TOTAL which to being with, led me to believe she couldn't actually hear me but then she actually had a go at me which confirmed she did know I was asking for her name and then repeated the script all over again without of course complying with my request for her to spell her name, this was so annoying I then felt compelled to ask her if she was stupid and then of course I get cut off. What is wrong with asking someone with an unfamiliar name to spell it, does this constitute racism? I think not but she obviously thought so as this was the feeling I got. Speak slowly rather than reeling off a script so quickly you're unintelligable. Teach your customer services staff Barclaycard, a) not on hold for soo long b) don't cut your customers off when You've made a misake they're spending time trying to sort out after getting a threatening message on the website about legal action, extra charges and implications on my credit account!

Finally I spoke to Geetika who did spell her name for me and so obviously she didn't mind.