Butterfield Private Bank Account
Customer Service
Value For Money
Butterfield Private Bank Account
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User Reviews
Customer Service
Value For Money
Great Service, Rip-off Costs
I've been with Butterfield for 5 years now and have been 101% happy with the service; it's good old-fashioned human to human banking.
However, I recently received a letter stating the planned start of 'service' charges in 3 weeks time... which will cost me £3,600 per annum unless I deposit £500,000 in each account.
I'm confident I wont be the only client soon to be an ex, such a shame as service has been exemplary over the years but I couldn't unfortunately recommend Butterfield Bank at the rates they are introducing.
Why new account holder has to pay a Cost of Transfer Code for using online banking in Butterfield Private Banking, and the cost of this code is 4000 GBP they ask me to pay in 2000 GBP to each receiver. Any idea?
I also have another Bank account, which is the Cahoots and they also ask for a
Cost of Transfer Code and nearly 3000 GBP, is this commom in UK for non-Resident current account. Thanks
I would consider making a complaint through the FOS. I received a similar letter and made an official complaint which the bank are legally required to investigate. 1500% increase in charges - greedy bankers springs to mind.
Other thought if course is whether Butterfield are fit and proper to be a bank if it needs to increase charges by this much.
Customer Service
Value For Money
Very Efficient Service - Easy To Contact With None
Very efficient service - easy to contact with none of the usual infuriating voice recordings. Courteous, knowledgeable and very helpful personnel who always return you calls.
A no problems, highly efficient small bank with great person to person service - highly recommended.
Hi I need to open a bank account as I can't get one anywhere due to my mate put a fraudulent activity on to my account! How good is thus bank? And is there a monthly fee?
Kind regards
Customer Service
Value For Money
Great Service. Fantastic Service, No Late Statemen
Great service. Fantastic service, No late statements, they call you when your Money market Term expires, helpful service. If Any large movement on your account they call to check. It's Free! Good interest rates on their Money Markets.
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