Akoma Fair Trade Unrefined Shea Butter www.akomaskincare.co.uk

Easy to order on their website, the price is very attractive and the delivery quick.

The quality is impeccable, I am very happy with the product.

I've ordered som soaps and rassoul as well, and I equally happy with their quality.

Just keep in mind it is raw products, so the texture is different from the suppermarket as no chemical has been added, but that's why I love it !

I am making my own face and body cream with shea butter, coconut oil and argan oil, and my skin has never been so healthy and pretty ! It even prevent spots !

Two weeks ago I bought kokum butter, wheat germ oil and cucumber seed oil from akomaskincare.

The quality of all products was awful and the cucumber seed oil is not even an oil, it's some water with the smell of cucumber. Unrefined wheat germ oil is usually a dark orange/red oil with a very intense smell of wheat. Their oil is yellow with a faint smell and it's definitely not an unrefined oil. I emailed their customer service about the cucumber seed oil and they replied that I have to post the oil back at my expenses to get a refund. I think that given that the cucumber seed oil is a completely different product than the one they advertise on their website and indeed, not even an oil, they should have offered me a refund because that oil is water.

A waste of my money. I make cosmetics and I can say that there are a few serious suppliers in Europe and akomaskincare is not.

I have decided to write this review, because the mixed reviews on this (and other review websites) really made me wonder whether to go with Akoma or not.

I was looking for raw shea butter, which I previously bought from another brand, but they no longer have stockists in London and as a result the final cost to me would be rather high.

After the usual research, I had my eye on shea butter from Akoma because of the price without compromise of quality. Since I do not know anyone, who had purchased from akomaskincare.co.uk, I checked out the reviews online. Rather mixed opinions made me wonder whether to spend more money and use the company I used before.

However, I decided to have a leap of faith and test the customer service before making the purchase. After ringing the first time a voice mail recording started, which almost made me give up. One minute later I gave them another call and this time got an immediate response.

I voiced my concern and asked for assurance and explanation of how they do things. I also asked whether they offer samples of products. The lady said they do offer 3 different samples and the choice happens at the checkout. She sounded confident and so I decided to make the order.

At the checkout I chose to use the service as a guest, which did not give me any option for choosing any samples. Immediately after the order was placed, I gave them another call to ask about the samples. A different lady answered promptly, found the order and made sure to add the sample request on their end.

I had chosen the cheapest delivery option, but the package arrived very quickly. Everything was there as they promised, samples included.

I have already tested the shea butter and am happy with the quality.

In case you are wondering, the whole samples drama was to see whether they would make an additional effort and render the bad reviews faulty. They did, to my greatest relief, hence this positive review.

Hopefully it will help someone, if in doubt.

I placed an order of the black soap from Akoma in the middle of February. Luckily i paid via paypal and received an acknowledgement of paymemt from them. I did not receive anything from the company by way of notice of purchase order, receipt, despatch. After 5 working days having not received my item, i contacted Akoma. It took them 3 days to get back to me, with a very fillip ant response: it should be with you in 3 - 5 working days.

I did not receive any item 10 working days later. I filed a dispute with Paypal. It was only then, did they take notice of my second e-mail which requested a despatch note. They called, without apology or information on where my purchase was. They said they were looking into it and that i would receive a text.

2 days later my order arrived. Again, there was apology or acknowledgement of their shoddy customer service. If i had not complaint to paypal, who knows where my order would be!

I would not order from them EVER again. I would not recommend Akoma either. Which is shame, because their products have promise!

Excellent customer service and speedy delivery. Very good quality shea butter. Very happy. Thank you Akoma.

Unprofessional, appalling customer service don't know what their doing,(or don't care} can't rate the products as I haven't received them ,haven't even received confirmation of order or payment!!!made two calls to them and got nowhere .

Emailed them for refund no reply will probably have to pass this on to PayPall

So think twice, there are a lot of good reliable company's out there who value there customers.

This is a really great company. The products I've ordered have all been of top quality and delivered speedily to me here in the Netherlands. I find the prices very reasonable considering the things I've ordered have been organic and cold pressed oils etc.

I'd highly recommend this place for fresh excellent quality products at a good price!!

the plastic containers are also great if you want to make your own creams etc. good idea. :)

I was a little nervous making my first order from Akoma, as I was submitting a large order and taking a chance that the quality would be good.

Submitted my order online on Monday, two weeks before Xmas ie a super-busy time. My package arrived Thursday, which is pretty good and the delivery had to be signed for, which is reassuring.

I was super excited to open the package; containing several bottles of oil and a pillow pack of shea butter. The products were sealed into a sturdy plastic bag with packing pellets, within a large jiffy bag, so they had transitted very safely.

An experienced natural therapist, I can vouch for the quality of the oils. One of the reasons I chose Akoma was the very good selection of more specialist plant oils that are 'en vogue' in natural skincare circles; such as raspberry seed, argan and pomegranate.

It is useful to be able to purchase initially in small quantities - 60ml- so as to be able to trial without financial risk.

I have witheld a star as there was no communication from Akoma to acknowledge my order or advise of delivery/dispatch- which is pretty standard for online shopping thses days.

But I prefer to overlook and focus on the positives: great choice, high quality and fast service - what more does one want?

i bought a large amount of butters and oils from akoma at my first order i dont like the products at all.the service was good,but the products not!the coconut oil was terrible,as i had another coconut oil at home i was able to compare.i desided to through it away.the shea butter is very sticky and hardly absorbs to my skin.the argan oil had no scent at all,like water.very very disappointed!!

Užsisakiau iš šios firmos prekes pirmą kartą ir likau nemaloniai nustebinta - pašto perlaidos negavau ir jos nebūčiau gavusi, nes pavardė iškraipyta, paštininkės pagal pavardę tokio žmogaus neranda. Ėjau ne sykį į paštą, klausiau, šiaip ne taip rado. Apgailėtina, kad darbuotojai nesugeba be klaidų parašyti / nukopijuoti pavardės. Apie prekes net nerašysiu, kadangi suma nedidelė - išmečiau net nebandžius. Rizikinga kažką ant savęs tepti, neaišku iš kur ten viskas "importuota", jei net duomenų nesugeba kupopijuot, ir nepristatytas bei medžiojamas siuntinys pašte, kai už lango +28C, prabuvo pakankamai ilgai. Nerekomenduoju niekam tokios firmos.