Quingo Mobility Scooters Reviews - www.quingoscooters.com

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Latest Reviews

★☆☆☆☆

“scooter OK but customer care is shockingly poor and rude”

Written on: 03/08/2020 by McKinney105 (1 review written)

Had to complain so many times about service. Rude, ineffective, several failures. No apologies. Instead they either extremely rude or assure you it is dealt with but it isn't. AVOID… Read Full Review

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★☆☆☆☆

“No Help whatsoever”

Written on: 27/07/2020 by zsMeredith96 (1 review written)

I had to think long and hard before writing this review as I don’t like to give anyone any bad feedback, but the customer service team and the Main Manager Spoke to myself and another family member with no compassion after telling them we had lost our Uncle 1 month after purchasing the Quingo Scooter, we respect they can’t take the scooter back, but some advice and help was all we asked for, to be shouted at over the phone and not been able to have a word in edgeways Was very difficult for… Read Full Review

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★☆☆☆☆

“Very bad customer service..”

Written on: 12/12/2019 by 168Brown (1 review written)

My dear nan purchased her scooter for £3864..she very sadly passed away last month.. My nan had the scooter for 18 months. It still has 2 year warranty.. We have tried to sell the scooter to help fund her funeral, she has no money because she invested it in this scooter of which she desperately needed. I contacted many mobility scooter companies to try and sell the scooter, I was kindly advised they no one wants to buy quingo scooters and I would be lucky to get £100 for it.. I contacted… Read Full Review

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Csdquingo's Comment

Written on: 16/12/2019

Hi As discussed on the phone call we had other scooter companies will obviously not be interested in buying a Quingo scooter !, the don't have the training or in-depth knowledge of our products and secondly they are in the market of selling scooters and want to sell you a new scooter although you are not in the market so they could say anything, you are correct we do sell reconditioned scooters on our website these are scooters that have been fully reconditioned after the contract hire period they have been leased out on then sold whilst on contract hire the scooters have been serviced and maintained to the highest standards so we are aware of the scooters condition.
As a company we did advise you how to sell the scooter however you did not have the time I do understand this and must on behalf of the company send our sincere condolences to you and your family for your loss, in speaking with you on the phone you expressed that your Nan had used the scooter and it had been a great asset in her latter years so I do feel as though this review is a little unfair given that a scooter review should be about the scooter and not the fact that we couldn't help in the repurchase of your Nan's scooter I would advise that you don't sell it for £100 though.

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★☆☆☆☆

“Poor customer service ”

Written on: 29/10/2019 by Norti (1 review written)

My wife has a problem with her scooter charger. I called Quingo, they said that they couldn't visit us for 7 days. Then they told me that they will charge £74 for the call out even though the scooter is under warranty. Do not buy a Quingo scooter because they will let you down… Read Full Review

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Csdquingo's Response to Norti's Review

Written on: 16/12/2019

Hi, yes we do advise of a charge for a call out fee of £74, however this is just to advise should it not be a warranty repair there are cost's involved and we wouldn't like to embarrass you or you feel as though we are pressurising you for the money should an engineer be with you. if you would like to contact me we can discuss this further

Mark

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★★★★☆

“Quingo Air 2 stability”

Written on: 27/11/2018

I purchased my Quingo Air 2 (secondhand) after having tried 7 other different types of folding scooters. Quingo won on the grounds of its stability and ability to overcome the uneven and damaged pavements in my local area without throwing me off or toppling over, also it could take my weight and I can walk at a trotting pace 2 of my large dogs who, as they are hounds, have the tendancy to want to chase anything that moves (like the local cat) but the Quingo with its automatic brakes and 5… Read Full Review

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★☆☆☆☆

“Very bad customer service”

Written on: 23/01/2018 by freters53 (1 review written)

Looking to purchase a mobility scooter from this company, arranged for a home visit demonstration on the 19th of Feb 2018 and they failed to turn up due to their van breaking down. Arranged for another home visit for the 23rd and yet again they failed to turn up with an excuse that their driver did not turn up for work. I am not impressed with this company at all… Read Full Review

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★★☆☆☆

“Quingo no go”

Written on: 20/09/2017 by Glass179 (1 review written)

I bought a reconditioned quingo classic for £2000, following a convincing demo and sales porch by the salesman who gave me the impression that I was buying the market leader brand by some distance. Nothing could be further from the truth. The customer care has been abysmal. On the 2 occasions I have needed repairs, quingo have taken over 4 weeks to send out an engineer. Despite having paid for triple star and roadside recovery insurances in addition, I was charged £72.85 for a new… Read Full Review

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Mrintegrity's Comment

Written on: 12/10/2017

Speak to Trading Standatabout Merchantable Quality.

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Reviewguyone's Comment

Written on: 01/11/2017

They charge the earth for scooters that are no better despite what the sales guys tell you, than scooters you can buy for half the orice.... don't get involved with them !!

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★☆☆☆☆

“quingos are rubish”

Written on: 12/07/2017 by WilsonPugh452 (1 review written)

i had a quingo had it for 8 months and sold it for 1000 pounds i paid 4500pounds for it it feels unsafe to drive it wase a vitesse 2with a reare view camera i am sorry for my spelling i have had brain damage i would not recomend them to anyone… Read Full Review

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Mrintegrity's Comment

Written on: 12/10/2017

You should have spoken to Quingo re the 30 day return policy. I'm sorry you weren't aware of this.

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★☆☆☆☆

“Disgusting Customer Service”

Written on: 25/05/2017 by Makaila5 (1 review written)

I would not recommend Quango to anyone. It has taken me months to decide to have a mobility scooter and I had a letter from them so I thought I would give them a try. They arranged to come out and give me a demonstration, after waiting in they never showed, no telephone call or anything. When I contacted them they said my appointment had been double booked!! They then arranged to come out the following day at 10am. I got a telephone call just after the arrangement to ask of they could rearrange… Read Full Review

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Mrintegrity's Comment

Written on: 12/10/2017

I recently joined Quingo and lasted just under 3 months. I'm not surprised at your comment as the appointment system is so in efficient. When you leave a client at 1:15 p m and your 2:00 appointment is around 100 miles away!... That's just one example!! Not impressed.

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★☆☆☆☆

“Be Warned- Abhorable Company”

Written on: 20/01/2017 by hcOrtega232 (1 review written)

I care full-time for my father who has COPD and severe arthritis, and my brother and I thought it would be good to get him a scooter to get him out a bit more. He hates being pushed around in a wheelchair and as he needs to have his legs stretched out when he sits down, it's also uncomfortable for him. The Quingo was attractive for it's adaptability, but ask for a brochure and this company will continue to call you until you block them. Sometimes more than once a day. We were looking at other… Read Full Review

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★☆☆☆☆

“Powerbase Wheelchair”

Written on: 22/12/2016 by cleminsonmike (1 review written)

Recently bought a Quingo Powerbase Wheelchair and am not happy with it as it keeps cutting out on me. Has done this four times so once in the middle of road in a busy traffic area as well. Have been told a refund will now take weeks to even process. They were quick enough to want the money when I bought it but not so quick in returning it. The salesman that came out originally misled me about what the chair could do, all he wanted was his commission. He didn't even bring a test model with him… Read Full Review

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Mrintegrity's Response to cleminsonmike's Review

Written on: 12/10/2017

They are very lax when it comes to the power base. I had a client who was interested in it and I was honest that I'd never seen one and couldn't tell her anything about it. I reappointed the call and arranged to get one because I wouldn't sell the product unless the client had tried it!

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★★☆☆☆

“Problems with servicing”

Written on: 21/08/2016 by 404Bowman (1 review written)

The scooter was adapted to my requirements which made it ideal for me other scooters l tried were unsuitable due to my disability. When l purchased the scooter staff couldn't have been more helpful. For me the thing that lets it down is the reliability and the servicing. Every year the service is booked then a phone call to say they can't come and have to re arrange some times more than once. I also find the scooter is unreliable breaks down every year without fail sometimes more than once… Read Full Review

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★★★★★

“quingo air”

Written on: 25/07/2016 by MekhiBoyle (1 review written)

I have had my quingo a week and was out practicing as I have a tendency to press the acceleratop when i grip the handels to make a turn. I missjudged the turn onto a path and ended up tipping the buggy over backwards. THANK HEAVEN FOR THE BACK JOCKY WHEELS they stopped the buggy going over compleatly and landing on top of me. I would recomend Quingo to anyone they are a lot safer than 4 wheels. My friend did the same thing with her own 4 wheel scooter and ended up with a month in hospital as… Read Full Review

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★☆☆☆☆

“Quingo Air 2”

Written on: 29/03/2016

I purchased a Quingo Air 2 mobility scooter in January this year for my husband who had suffered a stroke. As it dismantled for travelling I though this would be great for getting him out and about. Unfortunately on our first trip up to the Newsagent, it just broke down. I had to leave my husband sitting there by the side of the road and walk half mile back home to get the car to go back to pick him up. If that wasn`t enough I couldn`t get the main body of the scooter off and struggled to… Read Full Review

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★☆☆☆☆

“disabled disability scooter”

Written on: 20/09/2015 by Parsonsknows (1 review written)

I got a Quingo Sport through the mobility trust charity,it arrived on 15/05/2015 by the 12/06/2015 I was experiencing problems,a service engineer arrived on the 17/06/2015 an engineer arrived and changed the batteries,by the14/07/2015 it was giving me problems (I had to push it home 4 times out of 5 trips)the engineer came once more and this time changed both motor and batteries.I started having yet more problems,once more an engineer arrived on the 15th of this month ,he tested the batteries… Read Full Review

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Bovett19's Response to Parsonsknows's Review

Written on: 23/11/2015

I couldn't agree more! I have had similar problems. I daren't take my scooter further than a couple of miles ( I have a Vitesse which is supposed to do 30 miles).as the battery meter runs down at an alarming rate. I too had an engineer follow me on a test run, but of course it behaved itself then and for a while was OK, but now it's playing up again. I also have a canopy on mine which is totally unfit for purpose. When it broke on its first outing they told me to get it replaced on insurance! They own the insurance company - I've now changed to another one. I wrote to the managing director threatening them with Trading Standards (they've already fallen foul of the Advertising Standards Authority) so they gave me a free rear view camera. The hem of the canopy is right across the lens so that's useless too. I'm now going to contact BBC's Watchdog so watch this space!

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Sallysima's reply to Bovett19's Comment

Written on: 05/12/2017

Hi there,
1) Did you contact Watchdog and what happened?
2) Did you buy another m.scooter and if so which one?

I need a scooter that folds easily as l would have to do this on my own; my issue is a broken lumbar verterbra and l can't even hang the washing out, so handling a scooter that can't be folded by one person, is a real issue?

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★★★★★

“Quingo plus colour”

Written on: 13/07/2015 by Katoo100 (1 review written)

Hi, does anyone know the exact colour of the quingo range, though it looks silver somewhere along the line of many questions I've been told it's steel grey. I have just had a spray tin of vauxhall steel grey delivered but it looks a shade or two dark, As most car company's use steel grey they are all slightly different, and the reply from quingo of take it to halfords and et them to check it was unbelievable, as I'm registered disabled and my nearest halfords is about 20 miles away I would have… Read Full Review

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★☆☆☆☆

“the vitess scooter”

Written on: 07/05/2015

I think its absolutely disgusting you target vulnerable people. Fill them full of rubbish they buy a scooter from you pay way to much for it. Its had problems one after another. You fail to tell them they have to pay for a service and any repairs not in the warranty. There left not being able to use there scooter as it takes a week for quingo to come from Luton to fix it. Not even 2 years later they have no option but to buy another scooter and get rid of the quingo. I wouldn't recommend to my… Read Full Review

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Usedquingospecialist's Comment

Written on: 19/08/2015

We hear this so many times! Unfortunately some companies seem to apply more sales training than People care training - such a shame really!

We can not fault Quingo Scooters, even if over priced as new, they are good scooter with several advantage over other 4 wheel scooter!! They do not have any more problems than any other scooter on the market - especially considering other manufacturers scooters actually come from the same Factory!!

Search 'used quingos' you will find a midlands based company who specialise in used preowned quingos! They will do their best to help you where possible!!

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Bovett19's Comment

Written on: 23/11/2015

It's unfortunate that these scooters would be very good if they work properly, but if they don't then you're landed with an expensive heap of junk. All the service engineers do is try to blame you for not looking after it properly. I've been using scooters happily for years, then I buy a faulty Quingo and suddenly I don't know how to look after it properly! A local mobility shop owner tells me he often has Quingo owners on the phone in tears because they have to wait so long for a service - which they seem to need more than most - and he can't help them because Quingo won't supply parts and if he tried to fix it Quingo would punish the owner by saying they'd broken their warranty! Buying a Quingo transformed my life - I was happily scootering about everywhere, now I'm worried about going more than a couple of miles - which means I can no longer get into town, and have to spend a fortune on taxis.

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★☆☆☆☆

“Unhelpful ”

Written on: 28/04/2015 by Ball297 (1 review written)

My dad bought a scooter when he was ill. He used it twice and then had to go into a home. They sold it to him knowing he was on morphine and a lot of other drugs that caused drowsiness . The twice he used it he couldn't control it. He went about 200 yards. My mum rang the company and told them and they didn't want to know, offering to buy it back ONLY if she bought another. They were unhelpful and sold a £4500 scooter that just sits in my ill mothers house… Read Full Review

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Usedquingospecialist's Comment

Written on: 19/08/2015

Again We hear this so often!
Remember Quingo is the product not the company you are dealing with! Its such a shame large companies spend so much on sales with aftercare a second thought - its not the only industry it happens in!

Quingo Scooters are very good machines. There are some very good, almost new ones available at a fraction of the cost - with good customer support and no pressure! Just search used quingos you will find them!

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★★☆☆☆

“Big disappointment”

Written on: 22/03/2015 by Bovett19 (1 review written)

Scooter excellent at first, but now I'm having to use taxis while scooter stuck in shed, frightened to use it. Battery temperamental, so lost confidence in going out. Quingo did replace it. Tyres need constant pumping up impossible for disabled without support, engineer just shrugged when I asked how I could manage it. Canopy a nightmare. Poor quality, zips inaccessible from inside so it flaps, clip broke on first outing, engineer said to replace canopy on insurance and thus pay for it through… Read Full Review

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Usedquingospecialist's Response to Bovett19's Review

Written on: 19/08/2015

The tyres should not be different to any other scooter, they should not be going down all the time unless there is a problem!! Batteries should hold their charge for at least a month without a problem (they should be charged every 4-6 weeks at the least thou if not used)

If you need anything search used quingos - were here to help

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★★★★★

“best investment ever”

Written on: 18/12/2014 by howard2609 (1 review written)

my vitesse is a scooter i should have got years ago. it is comfortable i have never had to worry about my battery life.As I said it has been a great investment and has improved my quality of life… Read Full Review

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