doctorSIM Unlocking Reviews - www.doctorsim.com

★★★★☆
4.5 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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★☆☆☆☆

“Worst service ever” do not use them, you have been...”

Written on: 13/03/2018 by jhLowe429 (1 review written)

These is the worse service provider ever, the service is provided by one person only, who apparently deals with the chat service aswell, she admits error on Friday promises to resolve the issue by Monday and refund the amount and on Monday she forgets about what was promised on Friday! Personally “doctor sim is an amateur service” there is no manager to escalate the complain, the contact number provided wasn’t even active, as I work in customer service I find this to be despicable, the… Read Full Review

Doctorsim's Comment

Written on: 14/03/2018

Hi,

Please could you leave your unlocking request ID in the comments below so we can follow up on these claims immediately.

Thank you.

Best regards,
Anne

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★☆☆☆☆

“Should have believed the articles ”

Written on: 11/03/2018 by BigFitz85 (1 review written)

Failed to unlock my phone within 5 business days. I understand this, that I have no major issue with. The issue is that they failed to provide the service I paid for and still have not refunded me. I’ve already got a local business to do it for me so I no longer need them. I’ve been given ridiculous timeframes for my refund (10-15 days) but as an freelance accountant I know refunds can be done same day. The company just needs to pay a fee, since they are happy to take your money instantly… Read Full Review

Doctorsim's Response to BigFitz85's Review

Written on: 12/03/2018

Hi,

Please accept our sincerest apologies for being unable to unlock your mobile phone within the guaranteed time frame.

We are not withholding your money and issued you a full refund the moment we didn't meet the deadline. The money will be back in your account very soon.

We would also like to assure you that all of our customer reviews on websites such as Review Centre, Trustpilot, Google etc. are written by our customers and fully verified. Both good (over 90%) and bad reviews are included.

If you have any further questions, contact us through our chat service or by replying to one of the emails you received from us.

Best regards,
Stephanie

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★★★★★

“Very impressive service”

Written on: 08/03/2018

I contacted doctor Sim hoping that they would be able to unlock my mobile phone, but having some doubt as to whether they would be able to, bearing in mind that the phone is quite old. Howver they responded very promptly and kept me informed as to the progress being made. Within three days they had found the code and relayed it to me. It worked perfectly. I would have no hesitation in recommending them to anyone who needed this type of assistance… Read Full Review

Doctorsim's Comment

Written on: 08/03/2018

Hi,

Many thanks for taking the time to post a review of your experience unlocking your phone with doctorSIM.

Come back and see us soon!

Best regards,
Anne

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★★★★★

“Excellent!!! ”

Written on: 01/03/2018 by Bennettuz107 (1 review written)

Perfect service and work in time. Well done!!! Definitely will recommend to my friends… Read Full Review

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★★★★★

“Excellent service!!! IPhone 6 Plus AT&T ”

Written on: 25/02/2018

I tried with another company with standard service. They couldn’t unlock it. I tried with Doctorsim Premium Sevice that was cheaper than the other company. And they unlock the phone in 7 days. I am very satisfied with their service. You just have to be patient and wait for the email that is ready for unlock… Read Full Review

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★★★★★

“Unlock iPhone 5 from AT&T - U.S.A.”

Written on: 11/02/2018 by ENIKOME (1 review written)

They are the quickest i have ever used, they have a good costumer service… Read Full Review

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★☆☆☆☆

“Horrible Service”

Written on: 06/02/2018 by Bindlestiff51 (1 review written)

some of the worst customer service I've come across in 76 years. My bank shows two payments of $44.21 to DoctorSim. They can't find one! Attempts to connect with a human are a waste of time… Read Full Review

Doctorsim's Response to Bindlestiff51's Review

Written on: 06/02/2018

Hi,

Our customer support team has contacted you by email. Please check your inbox.

Best regards,
Anne

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Bindlestiff51's reply to Doctorsim's Comment

Written on: 07/02/2018

I'm still waiting for my refund. The money is out of my account immediately, but it takes days/weeks to get it back.

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Bindlestiff51's reply to Bindlestiff51's Comment

Written on: 08/02/2018

Finally got my refund, but have to wonder if it took a negative review to get their attention.

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Doctorsim's reply to Bindlestiff51's Comment

Written on: 09/02/2018

Hi,

We issue refunds immediately, unfortunately, the delay is due to the payment gateway and the banks.

Best regards,
Anne

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★★★★★

“Very pleased! ”

Written on: 31/01/2018 by Janiic (1 review written)

IPhone 7 plus 02 UK.Took about 4 days.I found that the doctor SIM was the cheapest for me,total 18.95£… Read Full Review

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★★★★★

“Exactly what you need,safe,fast and just plain works !”

Written on: 24/11/2017 by mgrogan86 (1 review written)

When i found out Cricket wouldn't unlock my phone until i'd been a costumer for six months i was at a loss,why would i want to stay with a carrier i don't really like just to get the phone i loved unlocked ? When i searched for an unlocking product,DoctorSim was first in my search results,had a ton of reviews and appeared legit off face value but when it comes to any online service i am always skeptical.I took a leap of faith and was pleasantly surprised to see i was going to get a black Friday… Read Full Review

Doctorsim's Response to mgrogan86's Review

Written on: 27/11/2017

Hi,

We really appreciate you taking the time to post such a great report of your positive experience at doctorSIM!

We are delighted to have been able to help you unlock your cell phone.

Best regards,
Stephanie

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★★★★★

“fast efficient and cheap”

Written on: 12/11/2017 by LindseyWilloughby (1 review written)

I made my unlock request sim for my iphone 6 Canadian network delait 3 days, but or 2 days my iphone was unlocked without worry, thank you for your service. to recommend . Nice to work with you doctorsSIM… Read Full Review

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★★★★★

“Ignore the cheap options....”

Written on: 17/10/2017 by Spider69 (1 review written)

Tried another cheap option first but a total waste of time. Don't bother with the £3.99 unlock websites they are just a rip off. Tried DoctorSim and had the response within the hour, constant updates. Code worked first time, very pleased. Can't rate highly enough, top service… Read Full Review

Doctorsim's Response to Spider69's Review

Written on: 18/10/2017

Hi,

Thanks for taking the time to write up a review of your positive experience with doctorSIM.

You are quite right, steer clear of websites offering free or very cheap unlocking codes. Not only do they not work, but can actually damage the phone.

Best regards,
Mike

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★★★★★

“HIGHLY RECOMMENDED”

Written on: 12/10/2017 by Bema96 (1 review written)

Fast and effective service.Another unlocking service told me that my Samsung phone could not be unlocked by IMEI and that I needed to download software on my pc and unlock by cable.I sent the IMEI to doctorSIM and they delivered the unlock code within one working day. I entered the code and ...game over- phone unlocked on first try! Thank you.I'm fully satisfied and highly recommend this company… Read Full Review

Doctorsim's Response to Bema96's Review

Written on: 13/10/2017

Hi,

Many thanks for taking the time to post a review.

Obviously, unlocking via IMEI is the official and recommended method by the network carriers and phone manufacturers, but using cable is a great alternative if there isn't an unlock code available in the system using the IMEI number.

Enjoy being able to use your cell phone on the network of your choice.

Best regards,
Anne

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★★★★★

“Good”

Written on: 06/10/2017 by JovaniJarvis1965 (1 review written)

Perfect service! I recommend this service 100%!!!… Read Full Review

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★★★★★

“Fantastic ”

Written on: 05/10/2017 by AbbieRobertson419 (1 review written)

Am speechless!I was skeptical at first...And I wasn’t even expecting a speedy response even if it was going to go through..Wow!!! Delivered in less than 24 hours and very affordable...honestly I still can’t believe it,You made my day… Read Full Review

Doctorsim's Comment

Written on: 05/10/2017

Hi,

We are delighted to have made your day!

Thank you for posting a review of your experience shopping at doctorSIM.

Best regards,
Stephanie

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★★★★★

“Top notch”

Written on: 05/10/2017 by MarcosKilgore255 (1 review written)

Quick informative service, staff solved a hitch immediately. Recommend!… Read Full Review

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★★★★★

“iPhone 5 unlock”

Written on: 04/10/2017 by MickTre (1 review written)

I reviewed a few unlocking services online but doctor sim was always recommended. I was very surprised how easy it was and value for money, well worth it. I am very happy with the service I got and will use them again when I need more phones unlocked. Thank you for a great and easy service… Read Full Review

Doctorsim's Response to MickTre's Review

Written on: 05/10/2017

Hi,

You are most welcome!

Thanks for the review and we look forward to welcoming you back at doctorSIM.com in the future.

Best regards,
Stephanie

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★★★★★

“Fantastic ”

Written on: 03/10/2017 by De-brain (1 review written)

Am speechless!I was skeptical at first...And I wasn’t even expecting a speedy response even if it was going to go through..Wow!!! Delivered in less than 24 hours and very affordable...honestly I still can’t believe it,You made my day… Read Full Review

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★★★★★

“More than satisfied with results”

Written on: 30/09/2017

Thank u doctor Sim..the reviews are more than true,in didn't have to wait more than 24 he's and my phone was unlocked..great job....I 100% recommend them for any unlocking of phones above all others..I will definatley return if I ever need thiee assistance again....thank u for the speedy service… Read Full Review

Doctorsim's Comment

Written on: 02/10/2017

Many thanks for taking the time to post a review of doctorSIM!

Best regards,
Stephanie

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★★★★☆

“WOW!!!”

Written on: 19/09/2017 by Twood47 (1 review written)

You are the best, just less than 24 hours, i got my Samsung S7 unlocked... good bargain for money spent... Keep the good work going… Read Full Review

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★★★★★

“Exceptionally good unlocking service!”

Written on: 06/09/2017 by Bullock377 (1 review written)

I wanted my Samsung unlocking, found Doctor SIM on the net, and checked out his review's, which were amazing! I couldn't believe how easy it would be, other sites were charging a lot more, and quoting a 3-4 week turn round time? So I decided to take a chance with Doctor SIM, not only did I receive a full security back ground history check of my Samsung (eg was it stolen or was there an unpaid existing debt on the phone)which was ok, I then received my unlock code within 4 hours and my phone… Read Full Review

Doctorsim's Comment

Written on: 06/09/2017

Hi Bullock377,

Thank you for the wonderful review!

So happy we could unlock your Samsung for you. Come back and visit us soon.

Best regards,
Team doctorSIM

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