written by JennyRose2024 on 09/10/2021
Paid for a service only to be told I need to pay more for such service which I stupidly did. They did not provide any such service and ignore all emails I send. Please save your money and do not use this completely useless company.
written by luke123456 on 20/08/2021
I paid $30 aus to unlock the phone. They responded that the code was not available, but told me that if I provided MORE money then they would somehow be able to unlock my phone after all. Obviously I declined this, then then provided a useless "refund" that can only be used on their website -to spend on more of their dodgy 'services'. Really, go somewhere else.
written by annabanana42 on 31/01/2021
I went through the procedure of having my phone checked and then told it could only be unlocked by USIM altogther I paid £4.95 and £29.95 so do all this and hours on computer trying to sort via e mail. This didn't work either. Communication was poor and took ages for a response. I asked for a refund but they seemed to avoid doing this! I went to another company and the unlocked my phone within hours..
written by dosquong on 22/07/2020
Beware!!! I've asked them to unlock my phone which was tied to one carrier and the technician was unsuccessful in doing so. And he proceeded to scold me for not being able to understand what happened. I MEAN THE POINT OF ME GETTING THEIR SERVICE IS TO BE ABLE TO USE A DIFFERENT CARRIER SIM ON MY PHONE AND AT THE END OF THE DAY I STILL CANT! And I have a problem with understanding?? Terrible! Stay away!
written by Parken on 11/05/2020
Everybody knows that Sprint is using a special simlock on their phones, but DoctorSim has: "100% reliable! In the rare event your phone cannot be unlocked for any reason under doctorSIM's responsibility, we will issue you a full refund." so what could go wrong - Well, they did send codes to go to the hidden unlocking submenu (didn't work) and $25,95 was down the drain. Never ever use this company, save you money !
Written on: 26/05/2020
UPDATE May 2020: Did get a refund
written by prim1788 on 09/05/2020
Excellent service, defo not a scam. Took a week to unlock network but i think thats normal for iphone. Not costly either just what you would pay at a local shop, greak during lockdown, wish I had discovered it earlier.
Written on: 01/12/2020
Que problema tenía tu iPhone que operadora lo tenías ?
Written on: 01/12/2020
Que problema tenía tu iPhone que operadora lo tenías ?
written by 139tony on 14/04/2020
after giving up on O2,when they gave me three customer service numbers to help to unlock my phone,this after being put in a waiting queue each time,i am happy to tell you all - it is now unlocked,thanks to DoctorSim.with their easy to use site to request,make payment and receive code with info on how to use it,and if problems a help guide!so a big thanks to DoctorSim.
written by josembmat on 07/02/2020
Thanks so much, fast, secure and effective. I appreciate your help
written by dmainecooper on 04/01/2020
They are the fastest unlock I've ever experienced. Would definitely recommend
Written on: 01/12/2020
Que problema tenías que operadora tenía tu iPhone ?
written by Weeks427 on 02/08/2019
Had to wait 5 days but can't fault communication and service. Fee's are upfront unlike other companies offering the same service. I would definitely recommend to anyone looking to unlock their phone
Written on: 06/12/2019
Quiero desbloquear mi telefono
written by arMcKinnon1946 on 26/07/2019
I did not received my unlock sticker, my order was processed on Wed, Jul 10, 5:27 PM and up to now i have not received my sticker, you claimed it was going to be delivered by DHL Express, but i used the tracking number you sent to check the status and it still at same location, but you sent me a mail that my product is on the way.
Written on: 28/07/2019
Hi,
Please accept our sincerest apologies for the inconvenience.
Let us know your order number, so we can locate your order in our system and follow up for you as soon as possible.
Best regards,
Anne
written by Catalinap46 on 18/04/2019
great service the price you see on the screen is what you pay 100% great service done and dusted my samsung within 2 hours with very clear easy to follow instructions
Written on: 22/04/2019
Thank you for taking the time to post a review of doctorSIM!
We look forward to welcoming you back in the future.
Best regards,
Josh
written by edgarvcalderon on 12/04/2019
I requested the unlock service for my Samsung Galaxy S9 with Cricket Wireless because I am going on vacation to italy next May. I requested my service at about 01:30AM, and in less than one hour I already had the first steps to unlock my cellphone. I had the unlocking succesfully performed, with a little of troubleshooting, in less than 12 hours. Originally I was a little skepticall about it because I had requested another service previously, which could not be possible to work out at all due to being a Metro PCS service device, but I decided to give it another try with a diferent cellphone. I am very glad that I did. Thank you very much!!!
Written on: 15/04/2019
Hi,
You are very welcome!
Thanks for posting a review of your positive experience with doctorSIM.
We are delighted that you were extremely satisfied with the service received.
Best regards,
James
Written on: 24/04/2019
How did you do it ?? Cause I’m having trouble unlocking mine
Written on: 24/04/2019
It depends what kind of phone is yours, I have a Galaxy S9 from Cricket. I requested an unlocking for a LG k-30 but I could not get results, it is still factory locked, I believe that i would work only by unlocking by a native Unlock App installed in the phone.
Instead, with my S9 it was very quick, less that 12 hours. I was given a program to install in my PC and I just run the program. The program itself did the unlocking. at the beginning I have to troubleshoot when i saw a message. I requesting instructions and I've got the response very quickly. I apply those secondary instructions and the system worked perfectly. I hope this explanation helps you.
written by george_centre on 11/04/2019
Well informed team. They do what they said. My iPhone unlocked successfully from prior carrier. Ι recommend it.
Written on: 15/04/2019
Hi,
Many thanks for taking the time to post a review of your positive experience with doctorSIM!
We look forward to welcoming you back in the future.
Best regards,
James
Written on: 01/12/2020
Que problema tenía tu iPhone que red usabas ?
written by Rachaelk71 on 22/03/2019
I'm sure this review will be removed or pushed to the bottom of the list for telling the truth. I placed an order Feb 21ish they told me the server was down due to maintenance,Which is possible. After 1 month now March 22 no further correspondence from the company. As for their server excuse, What company as big as AT&T would have a server down for more than a couple hours at a time. These large companies only take servers off line for maintenance in the we hours of the morning.A company this large would be back up and running in mere hours even if there server went bad and had to be replaced. Sent an email today to cancel my order we'll see if they reply. In my opinion I would look for a reputable site for your needs. Thank you for taking the time to read this review as I am only trying to keep the rest of you for falling for the same thing, definite bad service...
Written on: 25/03/2019
Hi,
Please accept our apologies for your negative experience with doctorSIM.
Obviously, AT&T's servers have not been down for over a month.
So we can locate your unlocking request in our system and find out what happened, reply to this comment with your order number. We'll get back to you with a solution as soon as possible.
Best regards,
Anne
Written on: 12/04/2019
I had the same problem with an LG K30, and also in the same date, 02/21/19, I place my order, I had the same response but I was always told to request a full refund if I decided to stop waiting for results. I requested my refund the day before yesterday and today i had my money in full today 04/12/2019. having said that, I requested another unlock service, this time for my Samsumg S9, and I can say that they prove what they promise. I had my S9 unlocked in less than 24 hours. EVC
written by Brayden50 on 21/02/2019
I paid to unlock my phone 3 days ago and it's still processing and my phone isn't new. I used their chat to communicate with them only to find out am talking to a box. I want a Full Refund. #2497691
Written on: 21/02/2019
Hi,
Please accept our sincerest apologies for the delay in sending your unlock code to you. Due to a technical error, the unlocking instructions were not sent to you automatically by our system.
We have now resolved the issue and sent you an email with the unlock code to unlock your phone.
Do no hesitate to contact us by replying to that email if you have any questions.
Best regards,
James
Written on: 23/02/2019
It solved now .
written by odGrace500 on 17/01/2019
Do not pay this joke of a business practice!!! Buyer beware!!! You will not get what you paid for. All excuses when you finally get a reply!! Go elsewhere!!
Written on: 18/01/2019
Hi,
We are very sorry to hear you were disappointed with your experience at doctorSIM.
Please contact our customer support team at your earliest convenience or leave your request ID number here so we can follow up for you immediately.
Best regards,
James
written by Zhong951 on 26/11/2018
I had my phone uncloaked her, service was quick and great. I will definitely recommend service to friends.
Written on: 27/11/2018
Hi,
Thank you for taking the time to post a review of your experience with doctorSIM and spread the word to your friends.
Best regards,
Anne
Written on: 24/10/2019
hi dr sim, you provide us a puk number whit your service?
I have a S8+ Samsung, i bought by ebay, it was new, it come whit a unlocked number, but i put the wrong number, and now it need the PUK number...
Dr sim can help me?
Thanks you !
Written on: 24/10/2019
hi ! do you know if dr sim give to us the puk number?? Thanks !
written by vinan1182 on 05/10/2018
I had requested for IMEI information service. I was told that the service will be delivered on a average of 53 minutes with a guarantee of maximum 24 hours. I raised the requested on Thursday 8:38 AM (GMT +8) and the chatbot mentioned the request in under process and we shall send the information no later than Friday 5th Oct 8:38 AM (GMT + 8). The request is still UNDER PROCESS. With no time horizon for the solution. I am writing this review so that someone from DOCTORSIM may pay attention to this, because aside to the CHATBOT there seems no other way we can reach these SIM Doctors directly.
Written on: 05/10/2018
Hi vinan1182,
Your phone check request is still in progress.
Please note that all our delivery times are in business hours/days which are Monday to Friday from 10am to 10pm (GMT +1, GMT +2 during summer time).
If you need to get in contact with our customer support team at any time for an update on your request, simply reply to one of the emails you've received from us.
We will be in contact with you via email as soon as your report is ready.
Thank you for your patience and understanding.
Best regards,
James
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As rated by our community of reviewers
Rachuko's Response to annabanana42's Review
Written on: 26/06/2021
ultimately which company did unlock the phone?