doctorSIM Unlocking Reviews - www.doctorsim.com

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Latest Reviews

★☆☆☆☆

“Stay away. Do not use”

written by JennyRose2024 on 09/10/2021

Paid for a service only to be told I need to pay more for such service which I stupidly did. They did not provide any such service and ignore all emails I send. Please save your money and do not use this completely useless company.

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★☆☆☆☆

“I paid $30 aus to unlock the phone. They responded...”

written by luke123456 on 20/08/2021

I paid $30 aus to unlock the phone. They responded that the code was not available, but told me that if I provided MORE money then they would somehow be able to unlock my phone after all. Obviously I declined this, then then provided a useless "refund" that can only be used on their website -to spend on more of their dodgy 'services'. Really, go somewhere else. 

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★☆☆☆☆

“Waste of money ”

written by annabanana42 on 31/01/2021

I went through the procedure of having my phone checked and then told it could only be unlocked by USIM altogther I paid £4.95 and £29.95 so do all this and hours on computer trying to sort via e mail. This didn't work either. Communication was poor and took ages for a response. I asked for a refund but they seemed to avoid doing this! I went to another company and the unlocked my phone within hours..

Rachuko's Response to annabanana42's Review

Written on: 26/06/2021

ultimately which company did unlock the phone?

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★☆☆☆☆

“STAY AWAY FROM THIS ONE! ”

written by dosquong on 22/07/2020

Beware!!! I've asked them to unlock my phone which was tied to one carrier and the technician was unsuccessful in doing so. And he proceeded to scold me for not being able to understand what happened. I MEAN THE POINT OF ME GETTING THEIR SERVICE IS TO BE ABLE TO USE A DIFFERENT CARRIER SIM ON MY PHONE AND AT THE END OF THE DAY I STILL CANT! And I have a problem with understanding?? Terrible! Stay away!

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★☆☆☆☆

“Stay away from this company.”

written by Parken on 11/05/2020

Everybody knows that Sprint is using a special simlock on their phones, but DoctorSim has: "100% reliable! In the rare event your phone cannot be unlocked for any reason under doctorSIM's responsibility, we will issue you a full refund." so what could go wrong - Well, they did send codes to go to the hidden unlocking submenu (didn't work) and $25,95 was down the drain. Never ever use this company, save you money !

Parken's Response to Parken's Review

Written on: 26/05/2020

UPDATE May 2020: Did get a refund

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★★★★★

“Thanks”

written by prim1788 on 09/05/2020

Excellent service, defo not a scam. Took a week to unlock network but i think thats normal for iphone. Not costly either just what you would pay at a local shop, greak during lockdown, wish I had discovered it earlier.

Marcelobsc's Response to prim1788's Review

Written on: 01/12/2020

Que problema tenía tu iPhone que operadora lo tenías ?

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Marcelobsc's Response to prim1788's Review

Written on: 01/12/2020

Que problema tenía tu iPhone que operadora lo tenías ?

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★★★★★

“helped when led on a merry dance by O2”

written by 139tony on 14/04/2020

after giving up on O2,when they gave me three customer service numbers to help to unlock my phone,this after being put in a waiting queue each time,i am happy to tell you all - it is now unlocked,thanks to DoctorSim.with their easy to use site to request,make payment and receive code with info on how to use it,and if problems a help guide!so a big thanks to DoctorSim.

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★★★★★

“Thanks”

written by josembmat on 07/02/2020

Thanks so much, fast, secure and effective. I appreciate your help

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★★★★★

“iPhone network unlock ”

written by dmainecooper on 04/01/2020

They are the fastest unlock I've ever experienced. Would definitely recommend

Marcelobsc's Response to dmainecooper's Review

Written on: 01/12/2020

Que problema tenías que operadora tenía tu iPhone ?

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★★★★★

“Great Service”

written by Weeks427 on 02/08/2019

Had to wait 5 days but can't fault communication and service. Fee's are upfront unlike other companies offering the same service. I would definitely recommend to anyone looking to unlock their phone

866368045842279's Comment

Written on: 06/12/2019

Quiero desbloquear mi telefono

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★★★★☆

“Refund Received”

written by Prattab60 on 01/08/2019

Thank you very much I have received my refund

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★☆☆☆☆

“UNLOCK STICKER WAS NOT DELIVERED”

written by arMcKinnon1946 on 26/07/2019

I did not received my unlock sticker, my order was processed on Wed, Jul 10, 5:27 PM and up to now i have not received my sticker, you claimed it was going to be delivered by DHL Express, but i used the tracking number you sent to check the status and it still at same location, but you sent me a mail that my product is on the way.

Doctorsim's Comment

Written on: 28/07/2019

Hi,

Please accept our sincerest apologies for the inconvenience.

Let us know your order number, so we can locate your order in our system and follow up for you as soon as possible.

Best regards,
Anne

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★★★★★

“fantastic”

written by Catalinap46 on 18/04/2019

great service the price you see on the screen is what you pay 100% great service done and dusted my samsung within 2 hours with very clear easy to follow instructions

Doctorsim's Comment

Written on: 22/04/2019

Thank you for taking the time to post a review of doctorSIM!

We look forward to welcoming you back in the future.

Best regards,
Josh

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★★★★★

“Excellent Service”

written by edgarvcalderon on 12/04/2019

I requested the unlock service for my Samsung Galaxy S9 with Cricket Wireless because I am going on vacation to italy next May. I requested my service at about 01:30AM, and in less than one hour I already had the first steps to unlock my cellphone. I had the unlocking succesfully performed, with a little of troubleshooting, in less than 12 hours. Originally I was a little skepticall about it because I had requested another service previously, which could not be possible to work out at all due to being a Metro PCS service device, but I decided to give it another try with a diferent cellphone. I am very glad that I did. Thank you very much!!!

Doctorsim's Response to edgarvcalderon's Review

Written on: 15/04/2019

Hi,

You are very welcome!

Thanks for posting a review of your positive experience with doctorSIM.

We are delighted that you were extremely satisfied with the service received.

Best regards,
James

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Keoladee's Response to edgarvcalderon's Review

Written on: 24/04/2019

How did you do it ?? Cause I’m having trouble unlocking mine

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Edgarvcalderon's reply to Keoladee's Comment

Written on: 24/04/2019

It depends what kind of phone is yours, I have a Galaxy S9 from Cricket. I requested an unlocking for a LG k-30 but I could not get results, it is still factory locked, I believe that i would work only by unlocking by a native Unlock App installed in the phone.
Instead, with my S9 it was very quick, less that 12 hours. I was given a program to install in my PC and I just run the program. The program itself did the unlocking. at the beginning I have to troubleshoot when i saw a message. I requesting instructions and I've got the response very quickly. I apply those secondary instructions and the system worked perfectly. I hope this explanation helps you.

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★★★★★

“Well done. Perfect & fast service.”

written by george_centre on 11/04/2019

Well informed team. They do what they said. My iPhone unlocked successfully from prior carrier. Ι recommend it.

Doctorsim's Response to george_centre's Review

Written on: 15/04/2019

Hi,

Many thanks for taking the time to post a review of your positive experience with doctorSIM!

We look forward to welcoming you back in the future.

Best regards,
James

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Marcelobsc's Response to george_centre's Review

Written on: 01/12/2020

Que problema tenía tu iPhone que red usabas ?

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★☆☆☆☆

“TOTALLY UNRELIABLE”

written by Rachaelk71 on 22/03/2019

I'm sure this review will be removed or pushed to the bottom of the list for telling the truth. I placed an order Feb 21ish they told me the server was down due to maintenance,Which is possible. After 1 month now March 22 no further correspondence from the company. As for their server excuse, What company as big as AT&T would have a server down for more than a couple hours at a time. These large companies only take servers off line for maintenance in the we hours of the morning.A company this large would be back up and running in mere hours even if there server went bad and had to be replaced. Sent an email today to cancel my order we'll see if they reply. In my opinion I would look for a reputable site for your needs. Thank you for taking the time to read this review as I am only trying to keep the rest of you for falling for the same thing, definite bad service...

Doctorsim's Comment

Written on: 25/03/2019

Hi,

Please accept our apologies for your negative experience with doctorSIM.

Obviously, AT&T's servers have not been down for over a month.

So we can locate your unlocking request in our system and find out what happened, reply to this comment with your order number. We'll get back to you with a solution as soon as possible.

Best regards,
Anne

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Edgarvcalderon's Comment

Written on: 12/04/2019

I had the same problem with an LG K30, and also in the same date, 02/21/19, I place my order, I had the same response but I was always told to request a full refund if I decided to stop waiting for results. I requested my refund the day before yesterday and today i had my money in full today 04/12/2019. having said that, I requested another unlock service, this time for my Samsumg S9, and I can say that they prove what they promise. I had my S9 unlocked in less than 24 hours. EVC

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★☆☆☆☆

“Chat bot ”

written by Brayden50 on 21/02/2019

I paid to unlock my phone 3 days ago and it's still processing and my phone isn't new. I used their chat to communicate with them only to find out am talking to a box. I want a Full Refund. #2497691

Doctorsim's Comment

Written on: 21/02/2019

Hi,

Please accept our sincerest apologies for the delay in sending your unlock code to you. Due to a technical error, the unlocking instructions were not sent to you automatically by our system.

We have now resolved the issue and sent you an email with the unlock code to unlock your phone.

Do no hesitate to contact us by replying to that email if you have any questions.

Best regards,
James

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Daztex4's Comment

Written on: 23/02/2019

It solved now .

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★☆☆☆☆

“DO NOT GIVE MONEY!!!”

written by odGrace500 on 17/01/2019

Do not pay this joke of a business practice!!!  Buyer beware!!! You will not get what you paid for. All excuses when you finally get a reply!! Go elsewhere!!

Doctorsim's Comment

Written on: 18/01/2019

Hi,

We are very sorry to hear you were disappointed with your experience at doctorSIM.

Please contact our customer support team at your earliest convenience or leave your request ID number here so we can follow up for you immediately.

Best regards,
James

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★★★★★

“Great service”

written by Zhong951 on 26/11/2018

I had my phone uncloaked her, service was quick and great. I will definitely recommend service to friends.

Doctorsim's Response to Zhong951's Review

Written on: 27/11/2018

Hi,

Thank you for taking the time to post a review of your experience with doctorSIM and spread the word to your friends.

Best regards,
Anne

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Mauroesteban's reply to Doctorsim's Comment

Written on: 24/10/2019

hi dr sim, you provide us a puk number whit your service?
I have a S8+ Samsung, i bought by ebay, it was new, it come whit a unlocked number, but i put the wrong number, and now it need the PUK number...
Dr sim can help me?
Thanks you !

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Mauroesteban's Response to Zhong951's Review

Written on: 24/10/2019

hi ! do you know if dr sim give to us the puk number?? Thanks !

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★☆☆☆☆

“STILL PENDING RESPONSE”

written by vinan1182 on 05/10/2018

I had requested for IMEI information service. I was told that the service will be delivered on a average of 53 minutes with a guarantee of maximum 24 hours. I raised the requested on Thursday 8:38 AM (GMT +8) and the chatbot mentioned the request in under process and we shall send the information no later than Friday 5th Oct 8:38 AM (GMT + 8). The request is still UNDER PROCESS. With no time horizon for the solution. I am writing this review so that someone from DOCTORSIM may pay attention to this, because aside to the CHATBOT there seems no other way we can reach these SIM Doctors directly.

Doctorsim's Response to vinan1182's Review

Written on: 05/10/2018

Hi vinan1182,

Your phone check request is still in progress.

Please note that all our delivery times are in business hours/days which are Monday to Friday from 10am to 10pm (GMT +1, GMT +2 during summer time).

If you need to get in contact with our customer support team at any time for an update on your request, simply reply to one of the emails you've received from us.

We will be in contact with you via email as soon as your report is ready.

Thank you for your patience and understanding.

Best regards,
James

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by shonabby on 18th November 2022 Report this content
I have a Samsung s22 ultra. Can they definitely unlock it permanently?

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Asked by leannejohnson on 27th November 2019 Report this content
Any success with samsung galaxy note phones?

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Report this content doctorsim Written on: 16/01/2020
Hi, To see if your Samsung Galaxy Note can be network unlocked, please click on the link on our site. Then select the country and network provider and complete the fields as indicated. Type *#06# into your phone's keypad to obtain the IMEI number and not from the packaging or a sticker on the phone itself. IMPORTANT: A phone can be network unlocked if the software has not been modified, it has not been blacklisted by the original operator due to loss, theft or unpaid bill and is not locked with a personal passcode such as a PIN, iCloud account, Google Factory Reset Protection (FRP) etc. Best regards, Team doctorSIM
Asked by darlingsia on 17th March 2019 Report this content
Can they unlock an iphone 7 plus locked to simple mobile prepaid, under contract?

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Answers (2)
Report this content Peeweeking Written on: 19/03/2019
I am of the opinion that all iphones can be unlocked, but I might be mistaken. The best course is to ask Apple, if it can be unlocked and, if so, the best way to do it. I hope this helps.
Report this content doctorsim Written on: 16/01/2020
Hi, Thank you for your question. Unfortunately, we are unable to network unlock an iPhone 7 Plus locked to Simple Mobile at the current time because there are no unlocking services available. Sorry for the inconvenience. If you would like us to contact you when it is possible to network unlock your iPhone, click on the link on our site. Then indicate the country and network carrier, and the email address where you would like to receive the notification. As soon as an unlocking service is available, we will let you know. Best regards, Team doctorSIM
Asked by Bodnaruknikki on 23rd February 2019 Report this content
I was given an iPhone X from a friend. They told me they bought it from Verizon and it was paid for and unlocked. I tried to take it to Walmart to switch it to a straight talk plan and it would not work. Why would that not?

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Report this content Peeweeking Written on: 26/02/2019
I asked Doctor Sim to unlock my old Motorola phone so that I could use any sim card in it. This they did. I did not ask them to change the method of day to day payment for its use. I am sorry therefore that I cannot answer your question. Surely Walmart can tell you why they cannot do as you have asked.
Asked by tengizulia on 12th December 2018 Report this content
hellow, i need help unblock mobile Dell Venue pro, It is possible?

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Report this content doctorsim Written on: 16/01/2020
Hi, Thank you for your inquiry. Unfortunately, we are unable to network unlock a Dell Venue pro because there are no unlocking services available at the current time for this model. Sorry for the inconvenience. Please do not hesitate to contact us if you have any additional questions. Best regards, Team doctorSIM
Asked by leonard6 on 3rd October 2017 Report this content
Can they accept payments from other currency like Kenyan money?

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Report this content doctorsim Written on: 07/02/2018
I'm afraid we don't accept Kenyan shillings at the current time. We do, however, accept other currencies and have over 30 different payment methods depending on the country or region. Best regards
Asked by Kmorris27 on 2nd September 2017 Report this content
I purchased a unlock on Wednesday and I have still not received a code yet and am starting to become worried now. I was curious if the website will continue to unlock phones over the weekend or if there will be no hope for me getting the code until Monday now? I haven't got another phone for me to use in the mean time so I'm desperate.

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Report this content doctorsim Written on: 06/02/2018
All our delivery times are in business hours/days, however, as the unlocking process is fully automated it is possible to receive your unlock code/unlocking instructions over the weekend and on holidays if they are available. Best regards
Asked by mbysf on 1st July 2017 Report this content
My samsung a3 is registered on ee in the uk and is less than 6 months old. can it be unlocked?

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Report this content doctorsim Written on: 23/07/2017
Hi, Yes, we have two unlocking services available to unlock Samsung phones from the EE network. Best regards, Team doctorSIM
Asked by dragonbol on 29th October 2016 Report this content
i have an iphone 6s on sprint.. can it be unlocked?

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Report this content doctorsim Written on: 01/11/2016
Hi dragonbol, Yes, it can. Please visit our site to process your request. Best regards, doctorSIM
Asked by Tim021381 on 16th July 2016 Report this content
How is the unlock review if unlocking iPhone 6s Plus locked to AT&T, USA?

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Asked by VanHart01 on 9th March 2016 Report this content
I would like to unlock a iPhone 6 to work on a Bahamain network. Is this possible? I don't know the carrier.

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Report this content doctorsim Written on: 01/11/2016
Hi VanHart01, There's a great little tool for finding out to which network your phone is locked. Once you have this information, you can unlock your iPhone 6 and use it on any network in the world including those in the Bahamas: Please visit our site for this tool Best regards, doctorSIM
Asked by latest-gudy on 13th February 2016 Report this content
How can I get my Nokia Lumia sim code unlocked?

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Report this content doctorsim Written on: 01/11/2016
Hi latest-gudy, You can unlock your Nokia Lumia on our website. Best regards, doctorSIM
Asked by jamesjimmy123 on 13th September 2015 Report this content
Does the Vodafone smart prime 6 unlock code work?

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Asked by jordsedgwick on 29th July 2015 Report this content
What shall I do when I receive unlock code?

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Report this content Tony49 Written on: 30/07/2015
You should follow the instructions provided on the website. Basically switch off, insert your SIM card, switch on and enter the code provided when prompted. It really is that easy! Done it with two phones - no problems. Good luck.
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