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“Chat bot ”
Written on: 21/02/2019 by Brayden50 (1 review written)
I paid to unlock my phone 3 days ago and it's still processing and my phone isn't new. I used their chat to communicate with them only to find out am talking to a box. I want a Full Refund. #2497691… Read Full Review
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“DO NOT GIVE MONEY!!!”
Written on: 17/01/2019 by odGrace500 (1 review written)
Do not pay this joke of a business practice!!! Buyer beware!!! You will not get what you paid for. All excuses when you finally get a reply!! Go elsewhere!!… Read Full Review
Doctorsim's Comment
Written on: 18/01/2019
Hi,
We are very sorry to hear you were disappointed with your experience at doctorSIM.
Please contact our customer support team at your earliest convenience or leave your request ID number here so we can follow up for you immediately.
Best regards,
James
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“Great service”
Written on: 26/11/2018 by Zhong951 (1 review written)
I had my phone uncloaked her, service was quick and great. I will definitely recommend service to friends… Read Full Review
Doctorsim's Response to Zhong951's Review
Written on: 27/11/2018
Hi,
Thank you for taking the time to post a review of your experience with doctorSIM and spread the word to your friends.
Best regards,
Anne
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“STILL PENDING RESPONSE”
Written on: 05/10/2018 by vinan1182 (1 review written)
I had requested for IMEI information service. I was told that the service will be delivered on a average of 53 minutes with a guarantee of maximum 24 hours. I raised the requested on Thursday 8:38 AM (GMT +8) and the chatbot mentioned the request in under process and we shall send the information no later than Friday 5th Oct 8:38 AM (GMT + 8). The request is still UNDER PROCESS. With no time horizon for the solution. I am writing this review so that someone from DOCTORSIM may pay attention… Read Full Review
Doctorsim's Response to vinan1182's Review
Written on: 05/10/2018
Hi vinan1182,
Your phone check request is still in progress.
Please note that all our delivery times are in business hours/days which are Monday to Friday from 10am to 10pm (GMT +1, GMT +2 during summer time).
If you need to get in contact with our customer support team at any time for an update on your request, simply reply to one of the emails you've received from us.
We will be in contact with you via email as soon as your report is ready.
Thank you for your patience and understanding.
Best regards,
James
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“Unlock samsung s7edge”
Written on: 21/09/2018 by Abiofficial30 (1 review written)
I paid for samsung unlock. They sent me code but its not working. They ask me to do video i did but not response since then. Its bad. My ref code is #2365041. I want my refund since thet cant provide the service i paid for. I paid with Crptocurrency… Read Full Review
Doctorsim's Response to Abiofficial30's Review
Written on: 21/09/2018
Hi,
Please accept our apologies for the issues you are having completing the unlocking process.
Thank you for sending us the video. Unfortunately, and as explained by email, we need you to give us permission to open the file.
As soon as you have done that we will review the video and contact you immediately with a solution.
Best regards,
James
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“Great Service”
Written on: 13/07/2018 by williamj234 (1 review written)
I have dealt with several unlock companies all of which were disappointing EXCEPT for Doctor Sim. They are hands down the BEST in the business. They are honest, professional and very trustworthy. They have NEVER let me down. My last unlock took less than one hour. WOW! I have used them for unlock service as well as the Sim unlock sticker and they all work. THANK YOU so much. … Read Full Review
Doctorsim's Response to williamj234's Review
Written on: 14/07/2018
Hi,
A huge thanks for taking the time to post such a great review of doctorSIM!
We really appreciate you sharing your positive experience with others.
Best regards,
Josh
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“FAST AND EFFICIENT SERVICE”
Written on: 05/07/2018 by igbalade (1 review written)
I wanted to unlock an old iPhone 5C for use abroad. I went online to look for an unlocking service. The prices I saw were too high and was pleasantly surprised when doctor sim offered to unlock my phone for less than 10% of the "affordable unlocking services" Just for the heck of it I tried the service. I was told it will be done in 1- 3 days. Within 2 hours the whole business was concluded ad the phone was unlocked. Thanks for a fast, affordable and efficient service. Please keep it up!… Read Full Review
Doctorsim's Response to igbalade's Review
Written on: 05/07/2018
Hi,
Many thanks for your kinds words and for leaving such a great review of your experience with doctorSIM.
Enjoy your newfound freedom!
Best regards,
James
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“Fantastic service”
Written on: 27/06/2018 by amandalisica (1 review written)
Fantastic service. They got back to me within 3 hours to let me know that the standard unlock method wouldn't work for my phone (Samsung Galaxy Express 3), and sent me instructions to unlock it via USB. Their instructions were simple and easy to follow, and within about 10 minutes my phone was unlocked! The price is unbeatable and the service was wonderfully fast. I would definitely recommend DoctorSim to anyone who needs their phone unlocked… Read Full Review
Doctorsim's Response to amandalisica's Review
Written on: 28/06/2018
Hi,
Thanks for posting such a great review of doctorSIM!
We really appreciate you taking the time to share your great experience with others.
Best regards,
Anne
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“Rib off ”
Written on: 22/05/2018 by Walsh22 (1 review written)
They took my money and didt provide any service ad they have promissed… Read Full Review
Doctorsim's Comment
Written on: 22/05/2018
Hi,
Please contact us at your earliest convenience or leave your request ID number here so we can follow up for you immediately.
Best regards,
James
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“bad service for top up ”
Written on: 11/05/2018 by Maximillianx315 (1 review written)
i dont advice people to youce they card on this site for top up unlock phone i dont know but for top up bad service event my bank told me i make mistake they gonna send me a new card so good luck… Read Full Review
Doctorsim's Comment
Written on: 11/05/2018
Hi,
Please contact our customer support team at your earliest convenience so they can assist you with your top up request.
Best regards,
Anne
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“Service 100% as offered on my iPhone 6”
Written on: 25/04/2018 by pwjc (1 review written)
After reading user forums about unlocking the Iphone 6 I was skeptical that this would not work but the cost was worth a stab. I fully expected to loose my money. This company don't have any hacks or tricks they have legitimate process with Apple and other Manufacturers. Quote from email: Much to my Surprise after 4 working days I received an email advising me the phone was unlocked ( "Hello Good news! Your iPhone is now unlocked. As the unlocking was via Apple's server, you will not… Read Full Review
Doctorsim's Response to pwjc's Review
Written on: 27/04/2018
Thank you, pwjc!
We really appreciate you taking the time to write a review on doctorSIM.
Best regards,
Anne
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Crosie's Response to pwjc's Review
Written on: 28/04/2018
So you have to use computer for instructions to unlock by IMEI
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Pwjc's reply to Crosie's Comment
Written on: 30/04/2018
No there was no IMEI,
Doctor SIM arranged for my iPhone 6 to be unlocked via Apple's servers. I had the choice of unlocking it via the phone or itunes. I chose Itunes, both were quick and easy.
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“Great Service”
Written on: 13/04/2018 by Northbx285 (1 review written)
My phone was unlocked and up and running in less than 2 days. Great communications, the unlocking process is very well explained. Great Service… Read Full Review
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“I placed an order for my iPhone 6. While processing...”
Written on: 01/04/2018 by Kayla1o6 (1 review written)
I placed an order for my iPhone 6. While processing the payment the website said my bank declined the charge, but the money was still taken out of my bank account. I can’t get in touch with anyone because this website took my money without a confirmation number… Read Full Review
Doctorsim's Response to Kayla1o6's Review
Written on: 03/04/2018
Hi,
Could you please contact us at your earliest convenience so we can locate your request and follow up for you.
However, do not worry about your money. Although the bank declined the charge, they sometimes withhold the money for a period of time for security reasons. After that period the money will be returned to your account.
Best regards,
Stephanie
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“Worst service ever” do not use them, you have been...”
Written on: 13/03/2018 by jhLowe429 (1 review written)
These is the worse service provider ever, the service is provided by one person only, who apparently deals with the chat service aswell, she admits error on Friday promises to resolve the issue by Monday and refund the amount and on Monday she forgets about what was promised on Friday! Personally “doctor sim is an amateur service” there is no manager to escalate the complain, the contact number provided wasn’t even active, as I work in customer service I find this to be despicable, the… Read Full Review
Doctorsim's Comment
Written on: 14/03/2018
Hi,
Please could you leave your unlocking request ID in the comments below so we can follow up on these claims immediately.
Thank you.
Best regards,
Anne
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“Should have believed the articles ”
Written on: 11/03/2018 by BigFitz85 (1 review written)
Failed to unlock my phone within 5 business days. I understand this, that I have no major issue with. The issue is that they failed to provide the service I paid for and still have not refunded me. I’ve already got a local business to do it for me so I no longer need them. I’ve been given ridiculous timeframes for my refund (10-15 days) but as an freelance accountant I know refunds can be done same day. The company just needs to pay a fee, since they are happy to take your money instantly… Read Full Review
Doctorsim's Response to BigFitz85's Review
Written on: 12/03/2018
Hi,
Please accept our sincerest apologies for being unable to unlock your mobile phone within the guaranteed time frame.
We are not withholding your money and issued you a full refund the moment we didn't meet the deadline. The money will be back in your account very soon.
We would also like to assure you that all of our customer reviews on websites such as Review Centre, Trustpilot, Google etc. are written by our customers and fully verified. Both good (over 90%) and bad reviews are included.
If you have any further questions, contact us through our chat service or by replying to one of the emails you received from us.
Best regards,
Stephanie
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“Very impressive service”
Written on: 08/03/2018
I contacted doctor Sim hoping that they would be able to unlock my mobile phone, but having some doubt as to whether they would be able to, bearing in mind that the phone is quite old. Howver they responded very promptly and kept me informed as to the progress being made. Within three days they had found the code and relayed it to me. It worked perfectly. I would have no hesitation in recommending them to anyone who needed this type of assistance… Read Full Review
Doctorsim's Comment
Written on: 08/03/2018
Hi,
Many thanks for taking the time to post a review of your experience unlocking your phone with doctorSIM.
Come back and see us soon!
Best regards,
Anne
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“Excellent!!! ”
Written on: 01/03/2018 by Bennettuz107 (1 review written)
Perfect service and work in time. Well done!!! Definitely will recommend to my friends… Read Full Review
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“Excellent service!!! IPhone 6 Plus AT&T ”
Written on: 25/02/2018
I tried with another company with standard service. They couldn’t unlock it. I tried with Doctorsim Premium Sevice that was cheaper than the other company. And they unlock the phone in 7 days. I am very satisfied with their service. You just have to be patient and wait for the email that is ready for unlock… Read Full Review
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“Unlock iPhone 5 from AT&T - U.S.A.”
Written on: 11/02/2018 by ENIKOME (1 review written)
They are the quickest i have ever used, they have a good costumer service… Read Full Review
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“Horrible Service”
Written on: 06/02/2018 by Bindlestiff51 (1 review written)
some of the worst customer service I've come across in 76 years. My bank shows two payments of $44.21 to DoctorSim. They can't find one! Attempts to connect with a human are a waste of time… Read Full Review
Doctorsim's Response to Bindlestiff51's Review
Written on: 06/02/2018
Hi,
Our customer support team has contacted you by email. Please check your inbox.
Best regards,
Anne
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Bindlestiff51's reply to Doctorsim's Comment
Written on: 07/02/2018
I'm still waiting for my refund. The money is out of my account immediately, but it takes days/weeks to get it back.
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Bindlestiff51's reply to Bindlestiff51's Comment
Written on: 08/02/2018
Finally got my refund, but have to wonder if it took a negative review to get their attention.
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Doctorsim's reply to Bindlestiff51's Comment
Written on: 09/02/2018
Hi,
We issue refunds immediately, unfortunately, the delay is due to the payment gateway and the banks.
Best regards,
Anne
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Doctorsim's Comment
Written on: 21/02/2019
Hi,
Please accept our sincerest apologies for the delay in sending your unlock code to you. Due to a technical error, the unlocking instructions were not sent to you automatically by our system.
We have now resolved the issue and sent you an email with the unlock code to unlock your phone.
Do no hesitate to contact us by replying to that email if you have any questions.
Best regards,
James