4.5 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

vinan1182's review of doctorSIM Unlocking -



Written on: 05/10/2018 by vinan1182 (1 review written)

I had requested for IMEI information service. I was told that the service will be delivered on a average of 53 minutes with a guarantee of maximum 24 hours.

I raised the requested on Thursday 8:38 AM (GMT +8) and the chatbot mentioned the request in under process and we shall send the information no later than Friday 5th Oct 8:38 AM (GMT + 8).

The request is still UNDER PROCESS. With no time horizon for the solution. I am writing this review so that someone from DOCTORSIM may pay attention to this, because aside to the CHATBOT there seems no other way we can reach these SIM Doctors directly.

  • Customer Service

  • Value For Money

Doctorsim's Response to vinan1182's Review

Written on: 05/10/2018

Hi vinan1182,

Your phone check request is still in progress.

Please note that all our delivery times are in business hours/days which are Monday to Friday from 10am to 10pm (GMT +1, GMT +2 during summer time).

If you need to get in contact with our customer support team at any time for an update on your request, simply reply to one of the emails you've received from us.

We will be in contact with you via email as soon as your report is ready.

Thank you for your patience and understanding.

Best regards,

Reply to this comment
Report this review
Was this review helpful? 2 1