Support Difficult to Reach

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js181's review of Cell Unlocker, www.cellunlocker.net

★★★☆☆

“Support Difficult to Reach”

Written on: 13/11/2020 by js181 (2 reviews written)

I purchased an unlocking from CellUnlocker.net and found that I have to install AnyDesk in order to have the phone unlocked -- via a remote USB method. While this is a little concerning in itself, it is also a little difficult to arrange. My availability changes day to day, and while they suggest their availability is Monday - Friday 11am - 6pm EST and the website suggests they have 24/7 live support, I have not had a response to my email in three days and I am not getting any response to the tawk.to live chat. The sales chat person could not help with this issue or let me know when a technician would be available. I am concerned at this point that I may not get the phone unlocked. The order is over 30 days old now -- I did not realize I had to provide access to my computer through AnyDesk and the email with instructions went into my spam folder. Hoping to get this phone unlocked; I will update this review with more information once the process is completed.

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