Poor service ,pricing & billing to be desired

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Virgin Mobile UK
32.0% of users recommend this
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asterix100's review of Virgin Mobile UK

“Poor service ,pricing and billing to be desired ”


written by asterix100 on 29/12/2014

Left Virgin mobile as signal was very poor non existent at times need to invest in more radio masts especially North West Coast England so frustrating constant drop outs .
Also other gripes premium rate charges for free phone numbers also beware anyone who has restricted data as going over your data a £1 day charge is incurred even if it is just 1kb also you can't cap your monthly price to a reasonable level £50 Virgin will gladly allow you to go over £200 a month which is a nightmare if you have children on this contract so a no go (daughter is now pay as you go)
Also beware when you cancel your contract that you don't get hit with sneaky unscrupulous charges which they do NOT tell you (or me) when i cancelled (having signed up for unlimited data on a 30 day rolling contract ,if you cancel they try to screw you for data usage £1 a day ,received text informing me that my contract expires in 7 days time yet despite paying for unlimited data the advisor unscrupulously must have switched my contract to a 1GB a month cap (advisor probably done it on spite as i wouldn't take any of his hard sell better deals ).
Just have to wait for my final bill now to see if they refund me for half a months usage,i was going to ring back up and complain but having spent 45 mins on the phone on hold decided not too glad to get rid of them and would never sign up to them after that trick even if they offered me a free years usage .

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