Awful customer service & security

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Guest's review of Three

“Awful customer service and security”


written by on 07/12/2012

My Three account was hacked when I was due to upgrade and someone ordered a Galaxy Note to be sent to a London address (I live in Manchester). Three were aware of this but did not contact me, I only found out when I tried to cancell my contract and found out it had been extended by two years!

Their customer service staff were consistently rude and unhelpful, several times I was told that a memeber of their investigations team would call me and they never did. Even though it was entirely their fault they would not let me cancel the account until they'd got the new phone back off whoever it was, so for a while I was paying for two contracts. I only knew that the problem was resolved when a member of their sales team had the audacity to ring and ask if I wanted an upgrade! Even then, it took several phonecalls to close the account and get my pac code off them.

They told me this fraud was a one off, but a quick search on the internet shows that it has happened to other people on Three recently too, all with the same phone being illegally ordered.

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