HORRIBLE SERVICE

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275Collins's review of Carphone Warehouse

★☆☆☆☆

“HORRIBLE SERVICE”

Written on: 04/08/2021 by 275Collins (1 review written)

VERY TERRIBLE SERVICE!!! I WISH THERE IS 0 STAR :(

1. INCORRECT DELIVERY INFORMATION
My friend and I ordered iPhone 12 on Wed (21 Jul 2021) - it said 1-day DELIVERY but till now nothing.

2. WORST CUSTOMER SERVICE
I chose the collect at store method - But when I try to chase the customer service: (1) All phone numbers cannot reach and (2) chat service requires me tons of questions about my identity while I only need to know WHEN THE PHONE IS ARRIVE at THE STORE so I can go and collect (Why it needs identity: Passport, ID, first-line billing, etc). Until now, No info on when I will receive the phone. This is unacceptable service.

3. IDENTITY-CHECK
- Checking delivery status but require: Passport, ID and first name, first-line address are all stupid and illegal.
- When checking the delivery status at STORE: The customer service insists to look into your bank card and CVV in your bank card. This is ridiculous and illegal

PLEASE DO NOT ORDER HERE

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