SBE Ltd Reviews

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Latest Reviews

★☆☆☆☆

“Sbe ltd Awful”

Written on: 29/07/2019 by Mark43323 (1 review written)

The fact you have to give a star to write a review is the only reason SBE Ltd has registered any stars from me honestly the worst company I have ever dealt with 4 hours 17 mins both me and my son on hold and then over the 3 phone calls they just put phone down as they have already made 10p a minute of me so they don't need to repair the phone they are already making a killing from phone calls honestly I would avoid the stress and frustration and forget about emails they ignore them as well I… Read Full Review

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★★★★★

“Excellent service with unrelated problems being...”

Written on: 08/01/2019

Sent in Xperia Z3 compact via Sony for repairs and was afraid of outcome based lots of negativity on forums. Decided to write this review in order to acknowledge good work these guys did. Repair was for screen or the top layer which started coming off within the Sony warranty of 2 years. Sent in the phone as advised by Sony and received phone in pristine condition to which they did extra work on sim card slot on side which I didn't even mention in my request… Read Full Review

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★☆☆☆☆

“they damaged phone, to cause out of warranty”

Written on: 28/03/2018 by MacyAyers337 (1 review written)

Sent phone for repair for wandering GPS position. Phone has been in a case from day one, perfect condition. Gets to SBE and deemed out of warranty. Appears a incompetent technician has prised off the case with a small tool, cracked case. Because of this it's deemed out of warranty. These people are totally useless at repairing phones and just downright dishonest. Oh and also if you want to cancel and just get phone back £20 please!!! Take a picture of your phone before you send it in is my… Read Full Review

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★★★★★

“It's a lot easier to moan....”

Written on: 19/01/2017 by Magibaz (1 review written)

When I dropped my Galaxy S7 Edge and broke the screen, I contacted my insurers regarding its repair. They notified me that SBE Ltd, Ashford. Kent were the people to whom I would be sending my phone for repair. I then read a lot of online reviews, and it was with some trepidation that I packed my phone off, as many reviews were some of the worst I have ever read. The item was with the firm mid-morning on the 9th January, the day I went in to hospital for a total knee replacement, with… Read Full Review

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★☆☆☆☆

“WORST COMPANY- FALSE ACCUSATIONS”

Written on: 03/08/2016 by methusan (1 review written)

I had a problem with my RMA for my Nexus 6P with Huawei being apparently out of warranty. In short, I had a manufacturers defect with my USB port and needed it replaced. After sending it out, the repair center that Huawei hired, SBE informed me that there was physical damage on the phone and therefore would be out of warranty. At this point, I was confused since my phone was in pristine condition when I sent it over. I called Huawei customer service, and they sent me a photo which shows a bend… Read Full Review

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★★☆☆☆

“What a bad experience ”

Written on: 28/07/2016 by FrederickSimpson (1 review written)

Ee sent my 6 month experience phone for a charging problem. The phone was in perfect condition with no damages what's so ever as the shop manager witness report said. Now after 2 weeks later sbe phoned me to say they needed me to pay over 70 pounds to repair the damage allegedly cracked frame and numerous faults to which wasn't present at the time it was sent off to them. It was only a charging problem and I take the of care of my phones I am very disgusted with this company and greatly… Read Full Review

Methusan's Comment

Written on: 03/08/2016

Have exactly the same issue but Huawei sent my Nexus 6P to them. I took pictures just before I sent my phone and waiting for Huawei to finish their investigation. Did you pay in the end?

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Methusan's Comment

Written on: 03/08/2016

Have exactly the same issue but Huawei sent my Nexus 6P to them. I took pictures just before I sent my phone and waiting for Huawei to finish their investigation. Did you pay in the end?

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★★★☆☆

“You can't have the phone delivered to a safe place.”

Written on: 29/06/2016 by Alanofcrowborough (1 review written)

Have just had the frustration of discovering the these repairers disable the option for their customers to have their phone delivered to a safe place if, for whatever reason, they cannot be there to sign for it. And this despite the website of the courier, DPD in my case, giving me the option and indeed telling me that the instruction had been accepted when, in fact, that was not the case. The email from the repairer did say that a signature was required but because the carrier both gave me… Read Full Review

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★☆☆☆☆

“Avoid this company!”

Written on: 22/06/2016 by lyndaleach (1 review written)

If I could have given negative stars I would have! I have a Motorola Moto G phone which stopped working, I initially thought it was a charging problem but after trying 3 chargers that worked with other devices I got in touch with Motorola. I told them during the conversation that the phone was just out of warranty and they told me to send it to SBE but as the warranty had expired I would be charged for any repair. I was quite happy with this, I just wanted the phone repaired. I sent the phone… Read Full Review

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★★★★★

“Could not fault the service on my Xperia Z3”

Written on: 02/03/2016 by studiochap (1 review written)

I was so dismayed by the negative reviews here that I contacted Sony support and expressed my concerns. The response was that people who are happy with the service don't usually bother to post a review, only those who've had a bad experience. I took serious pics of my phone's cosmetic condition, filmed it connected to a PC , and filmed the camera and sound working. (The phone problem was no incoming caller audio .) I sent it off to SBE, received a receipt acknowledgement, and a week later… Read Full Review

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★★★★★

“Repaired and returned in 7 days”

Written on: 04/02/2016 by King1988 (1 review written)

Unfortunately I had to return my faulty Xperia Z3 under warranty due to a speaker failure. I have to say the entire problem was handled very well firstly by Sony support and then by SBE. The device was repaired promptly and I was kept informed throughout the repair process. A great service which I would recommend to anyone. Well done SBE and Sony… Read Full Review

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★☆☆☆☆

“mobile repair delay of 2 months instead of 5-7 days”

Written on: 07/01/2016 by IrelandKerr (1 review written)

I'm looking for some advice re 'SBE Ltd', a company well documented on the web for its horrifying service. 1) My Xperia Z1 developed a line of dead pixels on the display (fair enough, it can happen to any display) - so I sent in the handset for repair. 2) Display was fixed, only for SBE to have caused an audio malfunction, rendering the loudspeaker unusable on calls (sounded like I was underwater/interference). 3) Sent Z1 back, SBE reported 'no fault found' and sent my device back. 4)… Read Full Review

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★★★★★

“SBE Ltd - Xperia Z2”

Written on: 20/12/2015 by Butcher278 (1 review written)

What can I say? As soon as Sony told me to send my phone to this company, I went a searched for reviews. The reviews which I found were not positive, but that could just be people only posting when something negative happens to them. I sent my device by Freepost last Monday (12 days ago) and they received it by the Thursday (3 days later). I contacted them Thursday asking if they had received the device, and they had and were just logging it into the system. I received an email later that… Read Full Review

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★☆☆☆☆

“Lumia the story so far.....”

Written on: 17/10/2015 by Jaquanu259 (1 review written)

I booked my Nokia Lumia in to my local EE store for a free repair on a known fault in the software- my phone screen was going blank and unresponsive when I was making calls. As I said this is a fault that is in the phone. I'd had it just over a year so I was told it was within warranty. Today I receive a call from SBE saying that the repair is £150.00 so what would I like to do? I tried to tell them I want the phone returned but mysteriously get cut off. I tried to phone back but the office… Read Full Review

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★☆☆☆☆

“SBE terrible service!”

Written on: 13/10/2015 by faith19911991 (1 review written)

I sent my THIRD S6 handset off for repair in Sept 2015 (due to the 2 prior being faulty!) They sent me the phone back within days stating it had been exposed to liquid damage, all correspondence had the incorrect forname on despite my corrections on the paperwork before sending this off. They also stated the cost of the damage would outweigh the cost of the phone (£550), however, after having this fixed it cost me £30! On receiving my handset back and using it, my internet homepage was set to… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 19/09/2015 by dtPorterfield20 (1 review written)

I sent my phone to them and after keeping it for one month i called them and they go they can't fix it terrible service… Read Full Review

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★☆☆☆☆

“I sent my Xperia Z Ultra in for repairs. It came back...”

Written on: 16/07/2015 by Townsendul467 (1 review written)

I sent my Xperia Z Ultra in for repairs. It came back with the back not placed on correctly, which caused my phone to become bricked (completely unusable) via water damage. I sent it back in, and now their saying it can't be repaired and telling me to pay a $25 diagnostic fee. If I don't pay them then my bricked phone will become their property in 30 days. Why the hell would I pay them? Oh hey here's $25 for ruining my phone. They not only break your devices even more, but also keep them when… Read Full Review

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★★★★★

“top service”

Written on: 05/06/2015 by 303Orr (1 review written)

after my z1 compact froze, phoned sony, followed there instructions to send phone to SBE service center, recived replacement handset within a week no quibles or problems.top service thats all i can say !… Read Full Review

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★☆☆☆☆

“Repairer used by EE - AVOID LIKE THE PLAGUE!”

Written on: 02/05/2015

LIARS, CHEATS, RUBBISH CUSTOMER SERVICE AND SLOW If I could give zero stars I would!!! After my Samsung Galaxy S4 died while under a year old I asked a respected local repairer to repair it. They checked everything and came to the conclusion it was the main board. Because it still under warranty they suggested returning it to EE for repair. So I did. EE sent it off and gave me a tracker number - all correspondence says EE. After a week it was "with the technician". After another… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 22/04/2015

Their customer service is an absolutel embarrassment- takes at least 10 minutes to get through or sometimes it just ends the call. The advisors are the least helpful people possible, they seem to know absolutely nothing. The technicians are complete nut cases, they break phones before they repair. Never ever speak to an English person, or someone I can at least understand. Sent my z1 off twice for the same problem- it had bent. First time they repaired it free of charge as it was under… Read Full Review

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★★★★★

“Excellent Service from SBE”

Written on: 16/04/2015 by Schruteinator (1 review written)

Nexus 6 was playing up so I contacted Motorola who advised to send to DBE. During its time at the repair centre, there were regular updates shown on their extranet with concise information as to what was happening. Ended up sending me a brand new/refurbished phone due to a battery error. Full tracking information was provided when they sent it back. Sent on a Friday had it back the following Thursday. Can't knock their service, I know people only really review if they have problems but they… Read Full Review

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