AVOID LIKE THE PLAGUE! Added extra charges & broke my phone!

★☆☆☆☆
1.5
13.0% of users recommend this

Williamssv429's review of Mobile Phone Repairs www.mobilephonerepairs.co.uk

“AVOID LIKE THE PLAGUE! Added extra charges & broke my...”

★☆☆☆☆

written by Williamssv429 on 25/01/2017

I was originally quoted £89.99 for my repair, and called up to confirm that this included 'all taxes and fees', which I was told it did. Surprise surprise, they later added VAT. When they received my phone, there was a mystery 'issue' that meant that the assembly needed to be replaced, which would be another £34.99 + VAT. If I didn't pay this, the phone wouldn't work.
I coughed up, then when I got my phone back the speakers didn't work.

When I called them, they said I'd have to pay £9.99 to send it back for them to inspect, and couldn't guarantee there wouldn't be more charges.

It turned out they'd replaced them with cheap knock-off components, then messed up the repair, shortcircuited the phone, and snapped the chassis. I had to pay another £40 for it to be repaired by a reputable company.

If you're reading this and think it can't be this bad, take my advice (and that of 100s of other people who have been ripped off) and avoid this company like the plague!!

UPDATE - They are now threatening to 'take me to court' because I'm complaining....

Was this review helpful? 0 0