Elite Phones & Computers Reviews

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Latest Reviews

★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 18/06/2019 by toms997 (1 review written)

AVOID AT ALL COSTS.  Don't trust them with anything. I sent my PS4 in for what I had assumed was a simple HDMI repair, but they informed me there was also a faulty controller chip on the motherboard, obviously them being the "professionals" I let them go ahead with the work thinking I could trust them. It was over a month before I received back my device, not close to their websites stated 48hours. This was where further issues began. Upon receiving the device, it appeared to have been damaged… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 21/03/2019 by 227Sandoval (1 review written)

My contract phone stopped charging, my service provider said that was wear and tear they could repair but at an exorbitant fee, but I could go somewhere cheaper of I wanted. So I did despite being past 12pm cut off time they got the courier back late the same day they said I would get it back in 48 hours which I thought was wonderful. Then all contact became online. I chased twice second time it took just short of 48 hours to come back to me. I was of the understanding that they would look at… Read Full Review

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★☆☆☆☆

“WORST WORST WORST”

Written on: 06/02/2019 by JaylanWilliamson377 (1 review written)

I have given my cracked screen mobile for repair. It took almost 3 weeks for the repair after repeatedly calling them. The repaired screen didn't last even few minutes. All the broken screen pieces were still in the phone. The fitting was not done properly. And then the team says the warranty is not valid on the replaced screen.  They quote the price without VAT and increase the price with more repairs after receiving the mobile… Read Full Review

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★☆☆☆☆

“Never ever again!”

Written on: 01/11/2017 by ieHenderson1960 (1 review written)

0 stars! They don’t care about your property - all they care about is making money! They kept hold of my MacBook for over double the time period agreed and would’ve kept it for a lot longer had I not driven to the shop to get it (although I paid for courier service!) they had done nothing to my MacBook which was in for a battery replacement - charged me £100 to cancel the “order” (although Apple have recently informed me that no 3rd party company can buy their parts) and I was dealt… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 03/07/2017 by Alaina471 (1 review written)

Avoid these people like the plague.They appear very genuine and efficient at first......until they get your phone.They promised me a 48hr turnaround using genuine Samsung parts to repair my broken camera lens.You have to pay for the postage in advance and UPS collect it. What you aren't told when they quote your repair cost is that VAT isn't included.You don't find out this until it is too late! Once they have your phone they then find additional faults that you feel obliged to pay for. Having… Read Full Review

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★★★★★

“Good, Quick iPad Screen Fixing”

Written on: 04/04/2017 by Avan (1 review written)

It was a quick fixing of my iPad Air which was damaged due to fall from my pocket. Good quality part was used and was reasonably charged. Full stars for the repair job and the customers service.The finish was nice and it was not at looking like a repaired one after all fixing job was over… Read Full Review

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Toker's Response to Avan's Review

Written on: 02/10/2019

Obviously a fake review as I had the misfortune to once work for them in an admin role. All staff paid in cash with no wage slip given( illegal in itself ). I know full well how they still operate under yet another name. HMRC should look at their working practices as well as trading standards. I would recommend a group of people pay the shop a personal visit

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★☆☆☆☆

“DO NOT USE”

Written on: 22/03/2017 by nrigg (1 review written)

Made up a new fault and held phone to ransom. Arrived back damaged. Walked into the shop and was told to - well I'm not allowed to say but you know, two words! Eventually they agreed to replace the damaged cover which lasted 2 days before cracking (was a fake) and then the repair failed within 2 we*eks. They effectively ruined my lovely S6 edge. One star is too generous but its the minimum… Read Full Review

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★☆☆☆☆

“ELITE are MOBILEPHONEREPAIR!! and many other names...”

Written on: 16/03/2017 by ReynaldoPrater (1 review written)

lying, rip off, SEE OTHER REVIEWS of this company. USE THEM AT YOUR PERIL!!… Read Full Review

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★☆☆☆☆

“NEVER EVER USE THIS COMPANY - WILL HOLD YOUR GOODS TO...”

Written on: 23/02/2017 by reneeleigh (1 review written)

EXTREMELY MISLEADING! initially quoted 67.50 for a laptop power jack repair. charged 17.50 deposit which I was not advised on the phone that this would NOT come off the initial quote. then I receive an email to advise that while the initial problem has been fixed, they short circuited my laptop and required an additional £35. I say yes I'll pay £85 do it, they then charge me £102.50 because my quote didn't include VAT. They basically will not return your item until you make payment they hold… Read Full Review

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★☆☆☆☆

“Awful Service, Month-long delay, attempts to charge more”

Written on: 07/12/2016 by 418Piper (1 review written)

I have just resolved a month-long battle to get my (partially) repaired phone returned. • I accepted Elite’s quote for repair on 03/11 and on 04/11 delivered it to the local UPS agent personally as I did not want to be without my phone for too long • Elite took delivery on Monday 07/11 & confirmed “cracked screen - still works fine” so I expected to hear back in a couple of days • I didn’t get an update from Elite until I prompted in a friendly manner and on Monday 14/11 was… Read Full Review

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★☆☆☆☆

“HTC android upgrade”

Written on: 03/08/2016 by 144McGuire (1 review written)

I phoned Elite after receiving their email quote to say that I had previously tried to have the phone upgraded locally and had problems are they sure that they can upgrade the phone before I paid a deposit and sent the phone. They said absolutely they would not have quoted if they could not do the upgrade. I sent the phone and after 10 days contacted them to ask were was the phone they said they could not upgrade the phone and the deposit of £17.50 would cover the postage I was then asked to… Read Full Review

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★☆☆☆☆

“Do not use!”

Written on: 19/07/2016 by GloriaTaylor (1 review written)

I have just had my Samsung Galaxy Tab fixed by them and would not recommend them for the following reasons: - Their quotation changed from a reasonable price to a more expensive one if I wanted to remove the "bubbles" on the screen repair. I therefore had to pay more. - Their quotations over the phone do not include VAT so appear cheaper, this is not made clear. - Once they have your device you can only communicate via email. - I provided a passcode twice but they claim I didn't and so they… Read Full Review

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