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“This company took my phone ”
Written on: 18/02/2020 by MichaelMyers79 (1 review written)
This company took my phone. Do not use this company you are probably better off going to CEX. Sent my phone in after being quoted £100 for my iPhone. Took over 20 pictures of my phone and the packing process. Then PTOP said due to deep scratches we’ll offer £70. When I declined the offer and requested proof of the ‘deep’ scratches because I have photos proving no scratches I received a revised offer of £85 which I declined now they not returning my phone I then tried to accept the… Read Full Review
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“Excellent service end to end”
Written on: 17/12/2019 by Connell146 (1 review written)
Excellent service end to end. Starting right from booking - receiving prepaid packing envelope - despatch - receipt of payment in account. All this done in pretty good time. I will certainly recommend this to my other friends and use this facility myself again when my current phone gets old or breaks… Read Full Review
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“Like what everyone else as put do not trust this vile...”
Written on: 09/11/2019 by yates417 (1 review written)
Like what everyone else as put do not trust this vile company i had a iphone 8 plus it was 9 month old in a case and a screen protector on it was like new it was even checked by apple shop had a clean. I was offered £250 in a pawn shop but this company at the time said £285 i sent the phone off they offered me £171 said it was damaged this wasn't right i even took photos and this is what this company does every time and they block your calls so i can’t get to speak with anyone or no reply… Read Full Review
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“My perfectly working iphone6 had been classed...”
Written on: 05/10/2019 by ooiwx (1 review written)
My perfectly working iphone6 had been classed non-working after i had sent it in. They emailed me with a revised offer of £70 lower than the original offer, i rejected it and asked for it to be returned - Two weeks later, i have not received any reply from them nor my handset ! Shockingly company! Do not use!… Read Full Review
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“Same trouble as everyone else where I was fooled by...”
Written on: 01/10/2019 by Beth1994jdjdhehje (1 review written)
Same trouble as everyone else where I was fooled by there good review. They now have my phone and won’t respond to me and doubt I’ll get it back. Goodbye £250 Learn from my mistakes and not be so foolish next time USE MAZUMA… Read Full Review
Xkel53Yx's Response to Beth1994jdjdhehje's Review
Written on: 24/10/2019
Send them an LBA (Letter before Action) You can normally find a decent enough template online. I sent them one - they have come back to me immediately although it was with a revised offer but at least they have responded.
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“NEVER USE THEM”
Written on: 23/06/2019 by SFalcon (1 review written)
I recently upgraded my handset and was looking to sell my iPhone 6 which was in good condition and working order. I firstly used the comparison website sellmymobile.com - where phones2pounds where offering me £76 for my iPhone 6. I had sold my old handsets to Mazuma mobile in the past with no problems, I have always been honest about the condition of my old phones and have always been paid the agreed amount and been paid quickly by Mazuma mobile. On this occasion as phones2pounds we’re… Read Full Review
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“Chancers”
Written on: 07/01/2019 by Noe105 (1 review written)
I researched various phone "re-cyclers". This company had decent feedback on Trust Pilot. I have to assume the reviews were by employees or their family/mates. The iPhone 5s I sent was unmarked. They informed me that it was sctatched in various places and deducted a considerable amout from their offer. I think their method is get the phone, offer less, rely on it being too much bother to reject. I did reject and the phone was returned. I ended up getting the original payment from another… Read Full Review
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“DO NOT USE THIS COMPANY ”
Written on: 16/12/2018 by Princesse1982 (1 review written)
Sent off my iPhone special delivery ( next day )finally had an email from them saying they had received my phone . This was followed by others emails saying the phone had deep scratch on front plus other scuffs etc . The phone was in perfect condition when sent plus unlocked ! They offered by half the price they originally offered saying it was due to the condition which is total RUBBISH . After further emails they have finally said they will rerun my phone but I’m not holding any hopes up… Read Full Review
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“Take photos before you send off!”
Written on: 19/10/2018 by FatimaO'Connor216 (1 review written)
Tried to fob me off with a low offer due to “excessive wear”. Later increased the offer when I queried this with photo evidence… Read Full Review
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“Stay away”
Written on: 07/08/2018 by jojogata (1 review written)
STAY AWAY FROM THEM. I SENT 2 PHONES THAT HAVE BEEN USED UP TO A DAY BEFORE I SENT THEM. THE PHONES WERE SENT WITH ORIGINAL BOXES AND EVEN THE INSTRUCTIONS. INITALLY QUOTED £109 EACH. THEN SENT AN EMAIL OFFERING £10?? ACCORDING TO THE EMAIL BOTH PHONES HAD A PIXEL DAMAGE. WHAT A COINCIDENCE BOTH HAD THE SAME ISSUE?? I CAN ASSURE YOU BOTH PHONES WERE PERFECTLY FINE NO ISSUES. DO NOT TRUST THEM PLENTY OF OTHER COMPANIES THAT BUY PHONES… Read Full Review
Andyub8's Response to jojogata's Review
Written on: 28/11/2019
Hi there,
was this resolved?
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“PLEASE READ!”
Written on: 25/04/2018 by 75Lane (1 review written)
PLEASE READ. This company are a complete nightmare - they have damaged my phone and are now offering 66% of the original agreed amount. I am taking legal advise as companies like this should not be allowed to trade… Read Full Review
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“They recieved my phone yesterday and the offer went...”
Written on: 17/04/2018 by Harvacious (1 review written)
They recieved my phone yesterday and the offer went from £300 down to £180. Due to wear and tear which they said classed it as working, they have now said its classed as broken? I have been emailing all yesterday and this morning with a few responses yesterday. I have been on hold for probably a total of 4 or 5 hours, the phones actually connected a few times but they hang up straight away. They now have my phone, and are refusing to get back to me to either send it back or just send me the… Read Full Review
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“Avoid this company”
Written on: 27/03/2018 by 229Duffy (1 review written)
Sent my iPhone 6 in perfect condition to these with a online quote of £111 only to received a reduce price of £88.80 My phone had always been kept in a Apple leather case, with a Apple fitted screen saver, they told me that there was excessive wear on the home button and the back was all scratched, total rubbish. This company, having now had a chance to read other reviews, are complete liars and should not be allowed on Phone Recycle comparison sites. please be aware that what you are… Read Full Review
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“Lied about the value, don't answer calls....avoid”
Written on: 18/12/2017 by 1964Graves (1 review written)
Offered £125 through a comparison site for my Samsung Galaxy S6. It was in very good condition - no cracks, scratches etc. When Phones2Pounds received it, they said they could only offer £63, due to scratches and poor body condition. They clearly work on the basis that most people will accept this, and don't answer their phones on any number you call. Eventually, I sent an email saying I wanted my mobile back. They replied 2 days later, saying it would take 5 working days to return. When… Read Full Review
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“AVOID AT ALL COSTS”
Written on: 16/12/2017 by Humphries269 (1 review written)
Phones2POunds are an absolutely appalling company to deal with, even though they are recommended by many comparison websites. I was offered £140 for my Samsung Galaxy 6 Edge, then when they received the phone they said they could only offer me £30! They emailed saying there was LCD damage and scratching - there was not! Then they tried to tell me these were common faults with Galaxy phones and I should Google it! When I said I wouldn't accept the £30 offer, they said they would up it to… Read Full Review
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“Leave well alone!!!”
Written on: 26/11/2017 by Leonard424 (1 review written)
I sent my 2 iPhone 5’s off after them offering me £40 for the pair after already stating they were damaged and not working. Receive an email after them receiving the phones to tell me they have damage(which I had already stated) and the new amount they were prepared to give was £0 for the pair.On the email I had the option to decline or accept of which I declined and left a message saying would like return of phones ASAP!! No returned phones,no contact from them and their phone line is a… Read Full Review
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“A trap. Avoid at all costs”
Written on: 01/11/2017 by RomanO'Connor (1 review written)
Y his company will quote you the best price on comparison sites to get you to send the phone to them but once you've done that here's the trap; they receive a pristine condition phone and then reduce the offer claiming it has damage. Anything from faults to bezel and cosmetic damage and they will knock a huge chunk of your offer. You then decline and they increase the offer.. But then with delayed responses, you end up cutting your losses with a reduced offer. Even if they send it back, if… Read Full Review
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“AWFUL”
Written on: 24/10/2017 by timmarsh21 (1 review written)
AVOID, they offered me £150 for my iphone and once it arrived, in great condition, they reduced to £80! I asked for my phone back and now they refuse to return it. in the process of reporting them to trading standards… Read Full Review
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“Sent perfectly working Samsung 6edge to sell as...”
Written on: 21/09/2017 by Smurf2910 (1 review written)
Sent perfectly working Samsung 6edge to sell as upgraded.was offered £162 but surprise surprise when they got phone it was apparently so damaged it was only worth £50 and if I wanted it back it'd cost me £10. Had phone been damaged I'd have noticed. Took from 8th-21st to get paid and that was only after threat of trading standards due to constantly ignoring my emails. I'd rather donate phone to charity than give these people any more chances to cheat folk. Avoid at all costs… Read Full Review
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“Do NOT use this company to recycle your phone. Please!”
Written on: 20/09/2017 by Waylonp392 (1 review written)
I recently sent in an iPhone 6. The phone was not working so I tocked the faulty categorie the phone was water damaged and the price they quoted me was £120 pounds. After receiving a revise offer from them there new quote was £0. I declined there off. After many attempts emails and phone calls they accentuated got back to me. Saying I owed them £10. Please do not waste ur time and money with this company. Horrible experience… Read Full Review
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Andyub8's Response to yates417's Review
Written on: 28/11/2019
hi there,
was this resolved?