Mobile Cash Mate Reviews - www.mobilecashmate.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID AVOID AVOID!”

Written on: 08/01/2020 by jvBlackburn459 (1 review written)

I have used this company a few times in the past and had mixed results. However I decided to use them again to sell my phone, 1 because I already knew them, and 2 because they offered me the highest amount for my phone. After receiving my phone and offering me a drastically lower valuation as they deemed my phone to be scratched, I decided to try to argue the case as I had photographic evidence of my phone before postage in like new condition. HOWEVER this is where the fun really begins! I… Read Full Review

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★☆☆☆☆

“total waste of time”

Written on: 11/08/2018 by Vinod1502 (1 review written)

Sent my phone to them in June 2018 No response or Money being transferred . These guys are seems to be total rubbish and should be avoided at all cost. Should have donated the phone to some homeless people instead… Read Full Review

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★☆☆☆☆

“If I could give no stars I would.”

Written on: 19/06/2018 by Rothrs289 (1 review written)

If I could give no stars I would. This company service is awful and their aftercare is even worse. The email thread between MobileCashMate and myself is more like a bickering friend. They should really try improve on their customer service. I accidentally left the pass-code on my device so I confirmed the pass-code and still they advised this denied entry but would not send video evidence of this. Upon return this will be my pass-code as it is my code for everything and I had to pay £5 to… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 12/04/2018 by Waretd353 (1 review written)

Knocked £30 off offered price for non existent scratches on an almost new phone. Very misleading and from reviews they knock money off their "offered price" every time… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 25/02/2018 by GOMthings (1 review written)

DO NOT USE THIS COMPANY! I sent them my iPhone 6S as they offered the best price I could find (£160) for the phone in perfect condition - which it was. When I eventually heard back from them, they said that the Sim tray was missing (which it was NOT when I sent it to them) and therefore they could only offer £16.81! I asked for the phone back and - surprise, surprise - when it arrived - no Sim Tray. I bought another Sim tray off Amazon for £1.97, put it in the phone and took it into Carphone… Read Full Review

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★☆☆☆☆

“This company offered £416 for my iPhone 7 Plus 128 GB...”

Written on: 25/11/2017 by SavanahStanley (1 review written)

This company offered £416 for my iPhone 7 Plus 128 GB which is in pristine condition without any mark. After recing the phone they claimed there were scratches and offered only £350. I asked them to return the phone and have checked the phone which is almost like new. The phone had a protective case for the screen and the body from new. Please don’t trust this company and send your phone… Read Full Review

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★☆☆☆☆

“Their initial quote for my phone was £147 and then I...”

Written on: 05/07/2017 by Greenbroker (1 review written)

Their initial quote for my phone was £147 and then I was offered £23 because of a 'blemish'. What a waste of time. I later sold the phone locally for £130… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 13/05/2017 by Gonzalezbx366 (1 review written)

Got offed £189 once they had phone got a email came to say that the phone had this wrong and that wrong with it . It was in mint condition apart for a scratch on the back witch you could not see. They the offered me £17.95 . Stay clear of them… Read Full Review

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Stevela12's Comment

Written on: 13/05/2017

Also saying this was a competitive rate

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★☆☆☆☆

“Rip off”

Written on: 05/05/2017 by lmDaly71 (1 review written)

Offered £265 online Went down to £13 after two weeks of having it. Jokers...never use again!!… Read Full Review

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★☆☆☆☆

“ The offer price was no where near what I received....”

Written on: 10/03/2017 by Caiden161 (1 review written)

 The offer price was no where near what I received. Definitely would not recommend this company, they lure you in with a price which they have no intention of paying. They claimed the phone was scuffed yet there wasn't a mark on it when I sent it off in jiffy sleeve and in it's original box. On top of all this he whole process was very slow. Took 10 days from start to finish… Read Full Review

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★☆☆☆☆

“AWFUL ”

Written on: 10/03/2017 by 177Young (1 review written)

send my iphone over 15 days agao heard nothing ive been past from royal mail back to them ad back agagin - am foaming about this - the service is shocking teh phone just rings and all teh lady keeps saying i have to wait 15 days to add a cliam ??? I DONT WANT TO RAIS A CLAIM I WANT MY PARCEL AND WHAT TO KNOW WHERE IT IS - WOULD NEVER EVER USE AGAIN… Read Full Review

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★☆☆☆☆

“Sent off my phone, no reply heard nothing! ”

Written on: 06/03/2017 by Danni1991 (1 review written)

I sent my phone off 24th Feb, I have emailed and phoned the company to see if they have received the phone, no reply no response!!!!!!!!! Where is my phone?????… Read Full Review

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Donnaoliver1980's Response to Danni1991's Review

Written on: 08/03/2017

am habving the same problem am faoming about it

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Danni1991's reply to Donnaoliver1980's Comment

Written on: 08/03/2017

your kidding!! ive never lost anything in the post there something dodgy about this!! £264 phone gone missing!!

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★☆☆☆☆

“What seems like a good price is just a fallacy”

Written on: 04/03/2017

As others have said offered a price for my htc m8 which had been kept in a tech21 case and screen protector for the duration. When they received it it all of a sudder had scratches and discoloration around the charger port. Wow what a surprise the price dropped considerable. I am now waiting for the phone to be returned in supposedly 5 days… Read Full Review

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★☆☆☆☆

“mobile sent 3 months ago, no payment received, no updates”

Written on: 27/02/2017 by Alenar296 (1 review written)

I sent my mobile phone using their enveloppe on 24th November 2016. 1) I asked them for an update on 2nd December. They told me to wait a bit longer, and that if I don't hear back from them by 15th december, to chase them again. 2) I chased them on 21st December. They told me they would raise it immediately with Royal Mail (as the enveloppe they sent me is a Royal Mail one), and that the process could take up to 6 weeks. 3) I chased them 6 weeks later, on 5th February. They have never replied… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 17/02/2017 by 385Strickland (1 review written)

As all the other reviews on the net, I sent my iPhone 6s in, was promised £310 and after 2.5 weeks of chasing they offered me......£30 oh and £5 return charge if I decline their RIDICULOUS offer. I've declined it... 2.5 weeks later no confirmation that it's been posted, uncontactable via telephone and no replies to emails. I'm planning on reporting them to trading standards, watchdog, all the comparison sites they are listed on and spam their inbox with constant copies of my complaint until… Read Full Review

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★☆☆☆☆

“Don't believe the price they offer”

Written on: 06/12/2016 by GilbertEwing (1 review written)

They offer a really good price for your mobile so they come top on the comparison websites. However, once it's in their possession they will claim imaginary faults and knock the price down substantially. They offered me £290 for my iphone 6S, but when I sent it, they claimed there was damage on the screen and housing, and the offer dropped to £220!!! The phone has had case & screen protector on since I got it, so it was in perfect condition. I asked them to return the phone and there was… Read Full Review

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