MC Recycle Reviews - www.mcrecycle.com

★★★★☆
4.2 / 5
82% of users recommend this
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Latest Reviews

★☆☆☆☆

“Unwritten Terms and conditions”

Written on: 20/02/2021 by DeaconPerez141 (1 review written)

Phone sent in that had no faults, only to be told there were numerous issues and a drastically reduced offer was made. I declined and phoned to discuss. Their phone was answered with a ‘hello’, no company name which was unprofessional. Phone was returned when I enquired as to whether they intentionally made high offers only to then revise once they had the item… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 17/02/2021 by Barbarajf (1 review written)

DO NOT USE this company, I sent a perfectly good phone to them and was told it was damaged, I asked for it to be returned paid the postage up front, this has still not happened, I actually threatened them last night with a Solicitors letter as they have either lost the phone or sold it on, and low and behold I received the original offer of £40 within hours, they should not be allowed to trade… Read Full Review

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★☆☆☆☆

“Ohhh how I wish I read this page beforehand”

Written on: 03/12/2020 by mbenitez (1 review written)

Alas, I didnt and have fallen foul...:( Like others, they are not answering my many emails or phone calls, so I'm considering wasting one day of my weekend to travel to them and not leave until they return my phone. May go via the local police station too. If I do, happy to try and get them to return other phones too. No harm in getting in touch to discuss. Cheers… Read Full Review

Carlylou2112's Response to mbenitez's Review

Written on: 09/12/2020

I’m debating the same now!

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Mbenitez's reply to Carlylou2112's Comment

Written on: 09/12/2020

Hi

It went ok for me in the end. I think they are just incredibly busy, so a bit rubbish at responding.

If you google their shop and address, you will find some of the photos of their shop, one of which shows a couple of contact numbers. I rang one of these, and got through and was pleasantly dealt with!
Good luck!

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★☆☆☆☆

“Absolutely disgusting company”

Written on: 01/12/2020 by Harperbear (1 review written)

Sent my phone in aweek ago now and nothing i rang them and they said its been sent to the payments department and should be with you in an hr nothing rang next day and asked me for order number which I dint get so they asked me for my postcode, iv emailed them several times which theyv not responded, been ringing them last 3 days and its just a engage tone.. not happy… Read Full Review

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★☆☆☆☆

“Do not use this company!!! Please!!!”

Written on: 18/11/2020 by NatalieH8 (1 review written)

Please please do not use this company. You risk a whole load of hassle and time. I have been waiting almost a week for my payment and its yet to be received. I have actually reportee them to Action Fraud. They will reduce the value of your device then try to get away with not paying you. I've seen so many reviews saying the same. Next step is a small claim and whatever legal authority I can go to if I don't get my payment. Just please do yourself a favour and do NOT use and go somewhere like… Read Full Review

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★☆☆☆☆

“UNETHICAL COMPANY ”

Written on: 17/10/2020 by Pattersongm452 (1 review written)

I sent my phone in good faith, it was immaculate, but they contacted me the day after I sent it to say their were scratches and knocked £50 off original price. This was still an average price for the handset and not wanting to go through the delayed process and cost of a return I agreed. They stated that the payout for the handset would be the day it was received, after agreeing to the new price early afternoon, by close of business the money had still not arrived. The next day I rang the… Read Full Review

Danhall's Comment

Written on: 07/11/2020

Did you get your payment in the end? I'm in the exact same boat

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★☆☆☆☆

“I sent my phone over a month ago as they were offering...”

Written on: 27/09/2020 by BenC08 (1 review written)

I sent my phone over a month ago as they were offering the highest price for my iPhone. They sent the packaging in time however they’ve now had it for over a month and made no contact with me. They don’t respond to emails, the phone number just rings when you call it and they don’t reply to the form on their site. … Read Full Review

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★☆☆☆☆

“Steer clear.”

Written on: 30/10/2019 by sgThomas431 (1 review written)

Unfortunately, I read reviews AFTER I had sent my phone to these people. It appears that I experienced their usual tactics. They gave me a price, I sent the phone, I then get an email to say they found a mysterious scratch on the screen (not sure how it got scratched whilst in transit), and offered a new low price. If I want the phone back I have to pay. Also they claim payment on the day they receive the phone, in my case I got payment a week later after chasing, and they even then took off… Read Full Review

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★☆☆☆☆

“Sent my phone to them 7 weeks ago I sent them 2 emails...”

Written on: 02/07/2019 by Feankieboy1980 (1 review written)

Sent my phone to them 7 weeks ago I sent them 2 emails asking when I will get payment and there excuess was that I didnt disconnect the icloud service on my iPhone kept sending them emails and nothing back rang them and they said that they made payment to me on the first week of sending the phone to them and then I said I did not receive payment and there excuse was that I gave them the wrong bank account number. I. Then stated if it was the wrong account number then the payment would have… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!!”

Written on: 12/06/2019 by Kingston167 (1 review written)

AVOID AVOID AVOID!! The man is disgustingly rude. I sent my phone in over 2 weeks ago the offered me £175 then when they received my phone the offered £75. I rejected their offer & had to pay £4.10 for them to return my phone. Took 5 days for a them to send my phone when I opened it....... it was not my phone!! For a week I’ve been trying to get my iPhone back. The lady on the phone was so rude to me & then put a lieing, foul mouthed man on the phone I couldn’t believe the words that was… Read Full Review

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★☆☆☆☆

“No scratches”

Written on: 01/05/2019 by Hotmlifeguard (1 review written)

Sent a 1 year old phone, HTC U11 life into M&C, they downgraded it from £160 to £120 with the reason of major scratches to the front and the power button sticking. I was unsure if scratches were present and noted they must have happened when in transit and actually wondered if the scratches were made by M&C I called the company to complain and spoke with a chinese sounding lady who found the phone and confirmed the deep scratches, she also spoke at length how the power button would cost… Read Full Review

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★☆☆☆☆

“Do not use this company. Avoid at all cost. I sent my...”

Written on: 27/02/2019 by 154Sharpe (1 review written)

Do not use this company. Avoid at all cost. I sent my mobile to them after they told me they would pay me £160 for it. I recieved the black plastic bag to send my phone off to them. The day after I sent it I recieved an E mail to say they have recieved the phone and ot was being sent for testing. An hour later I recieved an E mail to say they had tested the phone and there was a problem and could only pay £70 for it. I accepted the offer and another Email came through to say the bank transfer… Read Full Review

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★☆☆☆☆

“Do not trust. Avoid at all costs”

Written on: 17/01/2019 by Demarionm239 (1 review written)

They originally quoted £125 on the website for my phone. My phone was in PERFECT condition, then when it arrived to them they said it had a sudden 'deep scratch' and 'dents' on it and would only give me £70 for it. I refused the offer and they put the offer up to £80. I refused that and said minimum I'd accept is £100 after not responding for an entire day. They eventually accepted to start with saying a payment would be made the next working day, which it wasn't. Then when pressed a day or… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 12/07/2018 by hcDunn114 (1 review written)

This company have been absolutely terrible. They knocked £40 off my phone price valuing it at £20 and they gave ridiculous reasons as to why they gave a reduced price. The phone according to their terms and conditions was indeed a working phone and none of the reasons they provided breached these terms. I emailed the company stating that my phone was working according to their terms but they never replied. A month later I sent another email.... still no reply. So, in the end, I accepted… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 28/06/2018 by 1973Barnett (1 review written)

Do not use this company. Sold a iPhone 8 with tiny scratch to the screen and they offered £415 and then offered £350 saying it was incredibly damaged when it looked brand new. I have sold my phone to other companies like envirophone and also through carphone warehouse. They also didn’t receive my parcel as it got re delivered to Royal Mail which is worrying. Would not recommend stick with a better company… Read Full Review

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★☆☆☆☆

“Told me my phone was worth more sent it off to be told...”

Written on: 19/06/2018 by Ingramln494 (1 review written)

Told me my phone was worth more sent it off to be told it was only worth £5 as it was damaged with dents and a crack to the bottom left screen. Well it didn't when I sent it off! Want me to send them money now to send it back and if reading the other reviews are anything to go by I probs won't get it back. Never using them again! Never had probs like this with other companies used in the past! NOT HAPPY!… Read Full Review

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★☆☆☆☆

“Do not use this company. After waiting for my phone to...”

Written on: 29/05/2018 by Simonsta213 (1 review written)

Do not use this company. After waiting for my phone to be received by them for nearly a week, Royal Mail informed me that they bulk receive phones and remove them before the courier can scan the items. They then say the phones or items have gone missing. Royal Mail has received numerous complaints like this. They told me to ring back after 1700 to speak to a manager at MC Recycle. I questioned the time as the office would be shut. Tried it, and low and behold the office is shut. They refused… Read Full Review

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★☆☆☆☆

“DON'T SELL OR TRUST THEM!”

Written on: 25/04/2018

Do not send to them! I sent my working phone them, of a price of £65 for the working phone. For it to then be re-valued at a lower price because of major damage! The were a few wear and tear marks on the rim of the phone top and bottom, not major damage. The guy states there are scratches to the screen and dents. Well I know there wasn't when I sent it, as I took photos of what the phone looked like when I sent it away. Unless they damaged it there. They said I need to pay £3 returns, for not… Read Full Review

Kellkins's Comment

Written on: 19/06/2018

They said the exact same thing about my phone. Not Happy!

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★☆☆☆☆

“Do not use this firm .”

Written on: 07/03/2018 by Rick74 (1 review written)

Do not use this firm said my phone was faulty to under cut the price they offered. Asked for my phone back and the have the cheek to ask for £4.40 posted to post it back. Still waiting for phone to be returned… Read Full Review

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★☆☆☆☆

“Do not use this company!”

Written on: 03/03/2018 by BenSessions (1 review written)

Do not use this company. First, they confuse you by the phone description on their website. Second, it took me two days to get hold of them to find out how to send them money to get my phone back. Third, and worst of all, they have stolen my phone charger which i left in the box and a brand new phone case, which i put in a good gesture as i thought the new owner could use (bought within the month - worth £15 from amazon!), and they had the cheek to accept my £4.40 for postage after knowingly… Read Full Review

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