Won't take responsibility for inadequate packaging

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MrMatt2021's review of Envirofone - www.envirofone.com

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“Won't take responsibility for inadequate packaging”

Written on: 02/11/2021 by MrMatt2021 (1 review written)

My phone was damaged in transit and Envirofone told me to take it up with Royal Mail as they claimed their packaging met the correct standards. After speaking to Royal Mail it became clear very quickly that Envirofone's packaging doesn't meet Royal Mail standards. When I went back to Envirofone they responded that their instructions said to add extra bubble wrap, when I double checked it clearly doesn't. Envirofone have now stopped responding to my emails and I'm left with a broken phone. Either avoid or don't trust their packaging and use your own.

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