Disgusting customer service

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DahliaBragg's review of Virgin Mobile UK - www.virginmobile.com

★☆☆☆☆

“Disgusting customer service”

Written on: 30/04/2019 by DahliaBragg (1 review written)

Disgusting customer services. Staff talk over the top of you , speak to you like dirt then hang up on you when they don't know how to resolve a problem or cant be bothered to sort anything out. Mis sold contract as I was told that it would be capped as I have a son with special needs. Find out that no It hasn't been capped and when I took out the contract it wasn't for 2 years but 3. I find this out a year later and they refuse to do anything about the issue and just state that well this is what it is and there is nothing you can do to change it this is in their words. Not all calls are recorded and those that are , are only kept for 180 days so wouldn't even go back to the time I took out the contract to clarify this. Apparently they don't have access to recordings but can send them to you. would like to know how they send them if they don't have access to them. I currently have 3 contracts with them and if this is not resolved I will be pulling all of them and don't even think of plenty chargers as it was mis sold in the first place you are in breach of the contract. if Virgin see this I want a written apology for the way I was spoken to and staff need further training and disaplinery action taking occardingly .

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