written by JamirHamilton on 09/04/2018
I've just had a totally unjust bill from Virgin mobile charging me £75 for some phantom mobile data usage- A member of the team agreed to waive my fee and then rescinded it...a manager openly admitted that he thought that the fee was unreasonable in his opinion but that he couldn't rescind it despite offering me £15 back. So 110mb of data for £75- thanks Virgin. I have been with the network for 15 years and they couldn't care less that they are treating a loyal customer like this...so disappointing and unnecessary.
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