iD Mobile Reviews - www.idmobile.co.uk

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★☆☆☆☆
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  • Customer Service

  • Value For Money

  • Signal Coverage

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Latest Reviews

★☆☆☆☆

“terrible customer service and security”

Written on: 04/02/2019 by markaylott (17 reviews written)

This review is not for their phone service , but more for their customer service and lack of compassionate compensation. A third party called them by phone pretending to be me , with my limited security details ( name , address, phone number , and e mail address ) , all fairly easy to get hold of and use over the phone. They then allowed then to clear security and initiated a new sim card into their handset. These fraudsters then contacted my bank pretending to be me , and said that they… Read Full Review

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★☆☆☆☆

“What a joke! Do not use this network absolutely useless!”

Written on: 18/12/2018 by Phonefixer64 (1 review written)

This company SHOULD NOT be trading their staff have no clue! You ring them and they can never resolve anything, all you get is im just going to place you on hold, I’m just going to place you on hold, I’m just going to place you on hold!!! Then oh we can’t do anything about this on the call our team will contact you in 48 hours,CLOSER TO 48 DAYS later still nothing!!! I was using this phone and paying it fully upto date EVERY MONTH until Earlier last year when my bank details changed so… Read Full Review

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★☆☆☆☆

“ID Mobile - a shoddy service that trashes your credit...”

Written on: 27/05/2017 by BrinnyBiker (19 reviews written)

If I could award a negative star rating, ID Mobile would get it, and they would deserve it. I chose to buy a SIM only contract for my rubber brick phone. Not needing data I opted for a few hundred minutes and unlimited texts for the princely sum of £4 a month. Marvellous value you might think but appearances can be deceiving. When the SIM arrived I quickly discovered that the service from the three network that ID Mobile piggy back on was none existent for my 2G phone at my location. Several… Read Full Review

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★☆☆☆☆

“... do you have time to prove you are innocent?”

Written on: 16/12/2016 by TheMomentHumansBlink (18 reviews written)

cancelled my account on 5th May 2016, spoke with customer services. then received a bill for 3 months. contacted customer services who said they could not trace the call i made in May 2016. told them it is from a work phone that is unregistered so unlikely that it would show on their system, nah, they didn't believe me. told them that there was no usage and that should prove it, nah, lots of people have an account and not use it, he says. received a demand letter from CARS (credit account… Read Full Review

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★☆☆☆☆

“STEALTH CHARGERS AND BAD CUSTOMER SERVICE”

Written on: 09/09/2016 by AceGriffith445 (1 review written)

Do not be tempted by that reasonable looking deal. You cannot cap your charges. My bills have been enormous and the company will not itemise the bills correctly so they are impossible to scrutinise. Customer service may as well not exist. Cant wait to leave… Read Full Review

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★☆☆☆☆

“The Worst Customer Service in the World!”

Written on: 06/09/2016 by Camrony238 (1 review written)

iD Mobile has the WORST CUSTOMER SERVICE in the world. I have given them the PAC code and I have been told my number would be transferred within two days. It is now 7 days and NOTHING happened. I contacted them and I was told they cant accept my PAC code because I used to have an account with them and then don't accept previous customer! What a rubbish! why didn't they say this to me when I bought the SIM from them? I wasted my time and money on this company. steer away from them!… Read Full Review

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