Switched On Insurance Reviews - www.switchedoninsurance.com

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★★☆☆☆
1.8 / 5
18% of users recommend this
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  • Customer service

  • Value For Money

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Switched On Insurance - www.switchedoninsurance.com

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Latest Reviews

★★☆☆☆

“Horrible ”

Written on: 01/12/2020 by hcSnyder420 (1 review written)

Horrible customer service. I notice a lot of the positive reviews are from people that have never made a claim which makes sense as you'll have very little to do with Switched On/Taurus until you do. I paid for the insurance with a £50 excess as I have an iPhone and the only damage I usually get is a screen crack. When I claimed on the insurance I was charged £100 instead. This is because of a line in their terms and conditions that states that there is an early claim fee. I didn't see this… Read Full Review

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★☆☆☆☆

“Scam of a company”

Written on: 26/11/2020 by xoMerritt1987 (1 review written)

Approved my claim and took my excess money, to then only 30 minutes later receive an email saying the management was now reviewing the claim (after they had already approved it and sent me the documentation of approval). Like most insurance; a complete racket and moving the goalposts to suit. Also the phones you have to return for your claim get used for other replacement phone claims once repaired. So they not only taking your money they are making money of your devices for other claims… Read Full Review

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★☆☆☆☆

“I have ”

Written on: 15/09/2020 by CiaraGarcia292 (1 review written)

I have bought a travel insurance and they covered nothing and refused to refund my money and I'm taking them to court. i gave them one star because I can't give them zero… Read Full Review

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★☆☆☆☆

“I give ONE star because I cant give ZERO.”

Written on: 04/08/2020 by Reillyg179 (1 review written)

I give 1 star because I cant give ZERO. They are refusing to pay my claim after a low life on a push bike has taken my Iphone off my hand in London, just because they dont want to pay, they will find anything not to pay you, no matter how much information you send them. I had 3 other friends who had past issues with holiday, etc with them and they all warned me, be careful they will make everything they can, not to pay you, I didn't want to believe it, but it happened. I am have now raised a… Read Full Review

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★★☆☆☆

“Tried to avoid paying up, delayed, made a derisory offer”

Written on: 20/04/2020 by willihulks (9 reviews written)

Refusing to pay up, delaying claim, offering 20% of what they owe us. Flight cancelled owing to bad weather. No alternative flights for 24 hours. We took trains, Eurostar and taxi to get home. Switched On Travel Insurance firstly said that we were not covered. Then they said we had to get a letter from the airline confirming that it had been cancelled. There was a major storm that weekend and every flight was cancelled: any decent insurance company would have looked that up! Then they refused… Read Full Review

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★☆☆☆☆

“Don't purchase useless company”

Written on: 24/07/2019 by pvRichardson365 (1 review written)

Useless company when it comes to loss and theft they take you to a 2 month period of document request and lost of time for the end telling you that they can continue with the claim. And forget about refund even if they didn't provide any service. Stay away from this company… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Avoid like the plague”

Written on: 24/08/2018 by Kayai10 (1 review written)

Don't be fooled - a company with an HQ can't be good, especially when I tried to make a claim that took a week to engender a response, and for which they seem to have forgotten all of the details I had typed in when enrolling. Alarms bells went off when their claims process letter gave a non-functioning link to a Samsung website and then asked for more bank account details and an upfront £50 before I sent my expensive phone off to some address that could be a bin bag in Minorca for all I… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Terrible customer service”

Written on: 21/01/2018 by KymCat (1 review written)

Poor service when I tried to update my policies and then when I left the UK I emailed to cancel and they never responded, charged me for another month and then refused to refund me. Useless website too, not very secure at all… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Worst Insurance Company!”

Written on: 01/11/2017 by Blakeqq346 (1 review written)

Save yourself and avoid joining up. I wish I had read the reviews before I did. They might be cheaper but it's not worth it. Lost my phone and am now three weeks later has my claim been approved. They require so much documentation it's unbelievable. They wouldn't accept my bank statement as proof of address and kept asking for a utility bill, even though I kept replying that I don't pay utilities where I rent. Same thing with them wanting a letter from my SIM provider confirming details of the… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 24/04/2017 by Adelyn229 (1 review written)

Please avoid at all costs! Not sure how they have received any more than one star! Zero stars would be my vote if I could. The worst insurance company I have ever dealt with in my whole life. I put a claim in 6 weeks ago and they company are making it very difficult for me to claim, even though I have provided all the relevant details many times over. May I add the details they require for a claim are very excessive, and I feel not all the details should be required? Especially photo ID? I've… Read Full Review

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★☆☆☆☆

“DO NOT TAKE OUT THIS INSURANCE !!!! IT doesn't exist...”

Written on: 22/04/2017 by JulienMiddleton1967 (1 review written)

They do not reply to emails and are not contactable. They just take your money !!!!!!!!… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Avoid - waste of money ”

Written on: 25/03/2017

I cannot contact them by phone. The number is either unobtainable or 25 minutes to get through. The claims process is complicated. I have waited 4 days and still do not have a decision on whether my claim is accepted. I have abandoned the insurance route and I am having my phone repaired at a cost that is less than the excess… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Great Service”

Written on: 16/11/2015 by benny_78_99 (1 review written)

I upgraded my phone, at last, and needed to swap my insurance over. I found the customer support very helpful and efficient and managed to get my new phone on my policy with only a single call lasting less than 5 minutes. Found the person I spoke to very knowledgeable and friendly. Although I've not had to make a claim on my new phone (and hope I don't have to) I did make a claim on my old one which was dealt with very quickly and I was up and running again well inside a week… Read Full Review

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Was this review helpful? 0 1
★★★★★

“Great value and service”

Written on: 16/11/2015 by MarkS1979 (1 review written)

Had the misfortune to claim twice for an iPhone and iPad. In both cases the device came back as new. Really pleased and certainly got value for the next few years! Customer service very good. Would be better if claims were open on a Saturday as had to wait until Monday to call them, although online claims process was slick. Overall I would definitely recommend to others… Read Full Review

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★☆☆☆☆

“AVOID this rip off company”

Written on: 22/09/2015 by Cadences291 (1 review written)

AVOID this rip off company… Read Full Review

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★★★★★

“Very impressed ”

Written on: 25/03/2015

I don't leave positive reviews except for exceptional service. I made a claim on my insurance as I smashed the screen on my Galaxy S5. I was able to make a claim online and each step was emailed to me. When I phoned, everyone I spoke to was extremely helpful and friendly and the phone was answered quickly. I sent my phone off for repair, the tracking said it was signed for at the repair centre on Monday. I expected to be waiting about a week and was completely amazed to get my phone back on… Read Full Review

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★☆☆☆☆

“Impossible to get hold of”

Written on: 06/08/2014 by Freeky (41 reviews written)

This firm clearly want to avoid contact with customers at all costs, if you try calling them you will sit in a queue for ages (at position 2) then when you eventually get to the top of the queue your informed there is no-one at the extension your calling (not that you entered any extension) if you continue you will be sent back to the queue, guess where, position number 2!!… Read Full Review

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