Worst insurance ever dealt with

Click here if this is your business
O2 Mobile Phone Insurance www.o2.co.uk
★★☆☆☆
1.7
19.0% of users recommend this
  • Customer service

  • Value For Money

Click here if this is your business

KileyKincaid145's review of O2 Mobile Phone Insurance www.o2.co.uk

“Worst insurance ever dealt with”

★☆☆☆☆

written by KileyKincaid145 on 15/06/2018

I paid my O2 insurance for 2 years, monthly.
So 2 weeks ago my phone broke, I made a claim, they said they’d pick it up the next day and if the claim is approved I’d get a new phone in 3-5 working days. The claim was approved and 8 working days later I get a text saying they don’t have my phone in stock and will get in touch when they do.
I rang them up and they offered me my phone in a different colour- why not do that straight away? Got a phone the next day which WAS NOT WORKING!
Rang them up again, they apologised, said they’ll send one over the next day, so that’s now 10 days after I made the claim.
I was guaranteed a phone the next day... said day (Fri) I get a text at 3.30pm saying phone will arrive MONDAY (which is then 14 days after the claim). No explenation, no apology.
I rang them up, needless to say I was fuming and all they could say that the phone was out of stock again.
I insisted on being forwarded to a senior person, after 20min waiting in the line, I just get an apology. No further explanation, no reimbursemnet, no attempts to get me a new phone sooner.
When I asked what costumer service that is to leave me 2 weeks without a phone, the woman said I was more than welcome to get a rental phone from O2 for £25!!
I am still waiting for that phone, but it’s needless to say that’s me done with O2 insurance and O2, my contract runs out in 2 months and they will never see me again.

  • Yes

    Have you made a claim?

  • Customer service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 3 1