Appalling mobile phone insurance service.

★★☆☆☆
2.5 / 5
40% of users recommend this
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Lyricl458's review of Natwest Mobile Phone Insurance www.natwest.com

★☆☆☆☆

“Appalling mobile phone insurance service.”

Written on: 12/08/2022 by Lyricl458 (1 review written)

Today I find myself left feeling very frustrated with the service (or lack of) from LikeWize through Natwest.
Dropped my phone, cracked the screen.

Go to my Natwest benefits to get my claim started. Get to the part where I need to find a repair centre and there is not one with 70miles! I phone the bank to check this is correct. After going round in circles I'm given a number of the repairers locally (WeFix) who confirmed they have appointments and the stock to fix my phone. They were unsure why NW would not release the slots to customers.
NW tried to blame "the system" So I'm left with no other option (apparently) than to pay double for a whole new phone replacement!...Not likely after reading these reviews!
Natwest's mobile phone insurance is absolutely useless. 40 years loyal customer and treated like I dont matter when I need to use a service I've paid for! Disgusting customer care.

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