Awful!!

★★★☆☆
2.5 / 5
41% of users recommend this
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ames123's review of Natwest Mobile Phone Insurance www.natwest.com

★☆☆☆☆

“Awful!!”

Written on: 10/09/2019 by ames123 (1 review written)

Delayed my claim as yet again their computer systems are down...seems this happens every other day. Finally picked up my phone which was four days delayed due to the weekend at no fault of my own. They have now had my phone two weeks as they need to replace it and it’s not in stock. I have now been calling since Monday morning and all I’m being told is sorry the computer systems are down. You’re dealing with NatWest not a freaking sweet shop, where’s the back up systems??? This is disgusting because now I’ve been two weeks without a phone but yet you pay for this service not only monthly but a £100.00feee. Just avoid them they are awful awful company to deal with

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