Not worth 1 star

Natwest Mobile Phone Insurance www.natwest.com
★★☆☆☆
2.5
From 134 reviews
40.0% of users recommend this

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Kaleighc292's review of Natwest Mobile Phone Insurance www.natwest.com

“Not worth 1 star ”

★☆☆☆☆

written by Kaleighc292 on 21/08/2019

Don’t use the phone repair service, yeah they pick your phone up nxt day via dpd.
And that’s when the frustration starts, no updates whatsoever, they don’t email with any progress, been nearly a week and no one seems to know anything about the progress, I’m constantly in live chat or ringing up to be told they’ll email me with a update..none come..
I ring up yet again to be told waiting for a part! It’s a screen..surely they’d have plenty!
And for me to ring back Friday for update on being sent bk to me! “It’s Wednesday today..”
I’m going to cancel my rewards account as this is the first time I’ve used a service and will be the last,
Absolutely appalling service,

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