Refused to collect even tho parameters were met

Refused to collect even tho the parameters were met, was plenty of space to pick up the bag but the driver refused and the management refused to send someone else even after I'd sent pictures showing how much room was available. They clearly need to change the flawed parameters they use! They then tried to charge me an additional!! £145.00 for man with a van pickup. So I'd be paying £184.99 for nothing then £145.00.. Absolute sham. Do not use this company for rubbish collection! They just take as much money as they can from you, even when you prove the driver was just being lazy. DO NOT RECOMMEND USING HIPPOWASTE!!!