Caused damage, apologised but won't fix

“Caused damage, apologised but won't fix”

Written on: 26/11/2021 by echarlish (2 reviews written)

DON'T USE. The lorry driver completely obliterated the lawn outside my house when they came to collect the rubbish. He drove all across the grass verge on my drive turning it into a mud pit which i sent them photos of. I have a lot of lorry deliveries because I have builders in at the moment and no one has come close to the damage they caused.

Subsequently they apologised and admitted they were at fault but said there was nothing they could do because it is council property. It is literally a few feet outside my drive so i need to sort it because it is complete mess and reflects on my property.

They wouldn't even give me a small refund to compensate me. Can't quite understand it to be honest and despite the apologies this reflects on their customer service. So if something goes wrong don't be surprised if they don't do anything about it.