what an attitude to a complaint!

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karonallen's review of DFDS Seaways, Harwich to Esbjerg

★☆☆☆☆

“what an attitude to a complaint!”

Written on: 14/08/2014 by karonallen (1 review written)

we were held up by road works on the motorway and arrived late at check in so asked if we would still be allowed to board. We were advised we would be and were parked on an open deck along with other cars. The crossing was extremely smooth so were surprised on approaching Denmark to see the cars on the open deck being hosed down. When we got to our car on arrival it was extremely wet and in fact covered with puddles of water. Nobody told us that the car had been hosed and why nor was any advise given to us for any follow up treatment for the car. If the car needed hosing down it needed it for a reason and we should have been advised. It was by sheer chance we witnessed the event. It was a very hot day and the puddles of water turned into rings of salt deposits. When we were able to wash our car we found we could not remove the marks adequately. It was obvious that the hosing down had not been done properly and was possibly because it was a soft topped car and they were wary of water penetration. Surely therefore we needed to be advised.

On the return trip we asked at the customer desk what we should do and were told to send in an email which we have done to be told by DFDS that that is not the correct procedure.

Now comes the interesting bit - DFDS ARE NOT INTERESTED IN INDIVIDUAL COMPLAINTS - WE HAVE BEEN TOLD TO GO VIA OUR INSURANCE COMPANY.

This company's attitude to a problem of their making is disgusting. So fellow passengers our complaint was about damage to our car your complaint could be about anything you encounter but I bet the reaction will be the same.

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