Charged me THREE times for 1 subscription

Click here if this is your business
★☆☆☆☆
1 / 5
8% of users recommend this
Click here if this is your business
  • Value For Money

Ninja.counsellor's review of Mags Direct - www.magsdirect.co.uk

★☆☆☆☆

“Charged me THREE times for 1 subscription ”

Written on: 07/01/2022 by Ninja.counsellor (1 review written)

Took out a gift subscription for Ideal Home magazine for my mum. The first year was without problem...
Then I received a letter saying my debit card had expired (which it had, to be fair.) So I rang customer services to update my card and while on the phone they said did I want to make the payment for the upcoming subscription year, which I did (£36.98)
Unbeknownst to me, a couple of weeks later they took out a direct debit from my account, a further £36.98 which I only spotted when looking through my online bank statement for something unrelated. I rang and emailed, and was told this would be looked into.
Fast forward 2 weeks later, and chasing the issue up I was only then asked to send screen shots of the payments so it could be "investigated further". I was FLABBERGASTED to see a third payment of £36.98 had been taken out (running total over £110!) I sent the requested screenshot before Xmas and was told it would be resolved between Xmas and new year. Heard nothing so emailed again, indicating my dissatisfaction and that I would be looking for compensation as well as the refund. On 6th Jan I received an email... finally, I thought! But no, jus a terse response saying they don't offer financial recompense, just an extension to any subscription!
So I rang again, and was assured that the operative would "escalate this to finance as a priority and would call back in 24 hours". Of course, I heard nothing, so rang again, told basically the same thing, that finance would resolve this in 48-72 (working) hours and I will hear back then. The icing on the cake? When I asked how long after this mythical time I could expect to get MY money back, I was told "14 days"!!!
Do not touch this company with a barge pole.

  • Monthly

    Published

  • Every Edition

    Regularity Of Purchase.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0