Warranty isn't worth anything. Terrible customer service

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Roncato - www.roncato.com
★☆☆☆☆
1.4
From 9 reviews
11.0% of users recommend this

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ChipDerm's review of Roncato - www.roncato.com

“Warranty isn't worth anything. Terrible customer service”

★☆☆☆☆

written by ChipDerm on 21/09/2022

We purchased a hard shell suitcase. We used it once. During that use, the wheel fell off. When we opened the case and looked behind the lining, we could see the nut in the case, meaning that the nut had simply wound itself off the wheel. Not a huge deal, problems happen during assembly, I'm sure their warranty covers this and Customer Support will help us out, or so I thought.
After submitting pictures of a used-once, totally undamaged case, their customer support told us that the wheel was lost due to "improper use" which is not covered in the warranty and that the case had damage on it. Again, this case was used once and had zero damage in any picture.
Nonetheless, we had to pay for the part and the shipping.
I will never buy from this company again and tell everyone who'll listen not to buy from them.

  • Durability

  • Value For Money

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