Floto - www.flotoimports.com

Floto Imports should be avoided at all cost! I ordered a Millano trolley in December 2021, as a Christmas present to myself. After waiting a year and three months my order to come in, I finally canceled it. Judging by the reviews regarding stitching, I am not heartbroken over my decision.

I have spoken to several representatives who have told me that Covid is to blame for the back up of orders. Even so, Covid is pretty much over now and Italy is back in production. No excuse! Flotho imports take your money even if the order is out of stock. I got so fed up with waiting and getting nothing but lip service from their representatives. They don’t even care enough about their clientele to send them updates of their orders. You have to contact them! I’ve noticed on their website that they’ve marked up their prices nearly $300 on pretty much every item! Even though I did get a refund, I feel so deceived by this company. I wasted a year and three months of my life waiting for this item to arrive. Customer service never even gave me a courtesy call to apologize for the ridiculously long wait. Will NEVER order from this company again and would NEVER recommend this company! Absolutely the worst, atrocious customer service ever!

It has a lovely finish. Although the leather is thin, it is thick enough and the bag appears to be well made. It has a plastic zipper, blends well and never had any issue.

Unprofessional customer service representative provided wrong information on my return and the result is they lost my bag. The quality of leather is not the same as used to be.

The the leather is lovely, but the stitching is uneven and looks sloppy. The handle is cushioned, which is quite nice, but the hardware fell apart after barely four weeks of use. Also, the Milano briefcase is smaller than your average briefcase, which is also a problem. I was seduced by the "made in Italy," but I would not recommend, if you're looking for a well-made high-quality briefcase. You can find better.

Floto is a horrible company. I placed an order in June and still have yet to receive it. When I call the 800 number listed, no matter what I am sent to the same imbecile of a woman who tells me that 'she can't contact me to anyone, all she can do is send an email' I can't cancel my order. I can't get any information on my order. I have not received my order in MONTHS. I have not heard anything from them in regards to the 'backorder status' I am only getting updates that are available to the entire internet about when their next delivery date is.

DO NOT ORDER FROM THEM!! AVOID THIS COMPANY!!! I can't even review on the actual product because I'VE NEVER BEEN ABLE TO EVEN RECEIVE SOMETHING TO REVIEW!!!!

I gave them one star because it required me to give them something. I would have picked zero stars if I could have!!!

I just bought a floto tavoli tote bag and it's the most beautiful & functional bag I ever possessed. I highly recommend. I never write reviews but I'm so enthusiastic I just have to share... Now a major floto fan.

I have a Floto Venezia travel duffle and I use the Venezia Mini bag as a carry on. I travel frequently and love the way the leather ages, it truly does look better with age. Fellow travelers ask me about the bags, they just stand out of the crowd! I treat the leather with Lexol conditioner once a year, that's what Floto recommends. I recently to got the new Monticello handbag, I needed a classy looking bag for the office. I got it at silviasshop.net using a 20% off coupon.

I got the Floto Imports venezia duffle and the Floto Imports Tack duffle for a gift. I liked it so much I went back to the shop they bought it at and got the Piana tote as well :) These are high quality and have a life time guarantee. How many pieces of luggage have that? If you read the website it tells how they tan the leather differently and how they use old world methods in creating this. I would recommend getting the super strap if you like your strap thicker when you are carrying the duffle. The items even look better as time goes on. I love how the zipper on the duffle unzips all the way so you can put your items in easier. Best luggage and price I have seen ( got my at Leslees Bits and Pieces and she has a coupon you can use for 20% off)

Brown is a great color for anytime use although I am loving the tuscan red( might have to get some pieces in that color!) if you want quality these are the pieces. I got tons of compliments :)

Floto is very stylish, the leather looks even better after use. The lining is attractive, perfect unisex - my husband and I use the same weekender bags and wheeled duffles.

Floto luggage and bags are handmade in Italy, just outside Florence in Tuscany, from Italian calfskin leather. They are very durable, stylish, and have that old-world feel of handmade craftsamship so missing in many items today.