Horrible customer service

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zeinhoferniko's review of First Luggage www.firstluggage.com

★☆☆☆☆

“Horrible customer service”

Written on: 07/06/2017 by zeinhoferniko (1 review written)

Do not send any luggage with this company! I have recently sent 2 suitcases from Arizona to Austria. First, they did not send me the labels which you have to print out and attach to the suitcases until I tried to contact the company a couple of days before the pick-up day. Nobody replied until they finally sent me the labels in the morning of the pick-up day which was really stressful. Second, there was a huge delay, because my suitcases got stuck at the customs in Munich. Third, I got charged an additional €210 when they delivered the suitcases and I still do not know what that was for. Now I have already been contacting the customer support for weeks -- nobody replies!! If you want to have tons of troubles then please send your luggage with this company.

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