Horrible customer care

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Carlton www.carltontravelgoods.com
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Anjana.Nair's review of Carlton www.carltontravelgoods.com

“Horrible customer care”


written by Anjana.Nair on 20/01/2023

We bought a travel bag from carlton 4 years back.The shop we bought it from has closed and the vip team has not maintained a database of the customer records.They say that the product we bought was made in 2016 while we purchased it in 2019 and so their 5 year warranty is nil.We do not understand their logic and frankly we will not be buying any more carlton products and advising others to do the same.

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