Customer services cost 50p a minute to call!

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Nectar Card
★★☆☆☆
1.5
14.0% of users recommend this
  • Quality of Incentives

  • Value For Money

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Guest's review of Nectar Card

“Customer services cost 50p a minute to call!”

★☆☆☆☆

written by on 05/01/2024

Spent over £1000 pounds when I did call them for my points customer services over confident and told me they don’t owe me points. When I called them back I was asked for debit/credit card number. Which I was told there not allowed to ask me for. On the phone on hold for over 10 minutes £50p a minute. Then told to go on chat services which took over 4 minutes to load up. Then was told to hand over copy of receipt with my debit card number on it. Then the chat service was not in service for around 15 min when it did go in reception was told to hold while they speak to manager when it was authorised.Was given points 3 months later as a Goodwill gesture. After spending over £7 on the phone and Data. And over 4 hours of my Time!

  • Quality of Incentives

  • Value For Money

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