Points GONE ???

I have been collecting points off and on for a few years now and do often forget my Boots card anyway got my usual email and WHAT where have my points gone I have MS and don't get in to the store much but buy online and forget to put my Advantage card in and for them top to take my points of me stinks, my last purchase was about 18months ago a present of perfume for my wife £100ish bottle WELL BOOTS YOUVE SHOT YOURSELF IN THE FOOT will be shopping else where in the future.