Where have all the points gone?

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Boots Advantage Card
45.0% of users recommend this
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JuanNoble443's review of Boots Advantage Card

“Where have all the points gone?”


written by JuanNoble443 on 28/01/2018

Have been saving my points for years and had a substantial amount saved but due to not having had my Boots card with me on many shops during the last 2 years I have not collected or spent any points. Suddenly without warning they disappeared. When I contacted Boots and it took a telephone call from myself having already emailed twice with no response from their Advantage Card Customer services team to find that they had been removed as I had not used the card in the previous 2 years and it advises in their "terms and conditions" that this would happen. I got this card many years ago and the terms and conditions were read at the time and forgotten about. Why did they not alert me to the fact that these points would be removed prior to the end of the 2 years?? Other loyalty cards advise if the points are to expire shortly. Are they customer focused? I think not. Their slogan "Let's feel good" is laughable as I don't "feel good" with how they have treated me. I hope that this is a warning to other Boots customers to be aware of the 2 year non usage policy. I gave one star as you had to but I would not have given any - but it does come with a warning - Terrible and also that is how I am feeling!

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