Very poor quality socks & customer service

SockShop - www.sockshop.co.uk
★★★★★
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Edgard153's review of SockShop - www.sockshop.co.uk

“Very poor quality socks and customer service ”

★★☆☆☆

written by Edgard153 on 13/05/2021

I bought some bedsocks in November for a Christmas gift which were not cheap at £11. By the end of April, they had worn so thin that they became unwearable. Sock shop asked me to return them only to be told that I would not be entitled to a refund because it was over 4 months since I had purchased them. I tried to explain that the socks were a Christmas gift and hadn't been opened and worn until the end of December. And why had I been troubled to return the socks if I wasn't going to be refunded anyway? In my view, the socks haven't lasted a reasonable amount of time and to be only offered a 10% discount on a future purchase is not an acceptable solution. I wouldn't recommend this company and I will never buy from them again.

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