The Entertainment Lighting Company Ltd Reviews

★★★★★
4.8 / 5
96% of users recommend this
  • Value For Money

Summary

''Specialist Lamp stockists:- UV, photography, stage/studio, OHP, LCD lamps.''
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The Entertainment Lighting Company Ltd

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Latest Reviews

★★★★★

“Life saver”

Written on: 24/02/2022 by clem1uk (1 review written)

I was in desperate need of a UV bulb for our drinkung water system. As I broke the one we had fixing a leak. When I phoned there was only 10 minutes until the courier for that day left. They did such a good job of turning it over and getting it to me less than 24 hours later, on the other side of the UK. Couldnt ask for better service. Thank you so much… Read Full Review

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★★★★★

“Superb Service”

Written on: 05/01/2022 by Nedosharry (2 reviews written)

AAA+++. Best price for replacement UV Lamp (D645T5-32W) I could find on the internet by far. I purchased two for the price I was being quoted for one, by other suppliers. Mega quick delivery and the packaging was a work of art. Well done… Read Full Review

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★★★★★

“Great Service & Low Price for my Ultraviolet Lamps”

Written on: 31/12/2021 by MHiorns (1 review written)

I needed some TUV 55W HO G55T8 lamps quickly, & found ELC online. I rung to check they had them in stock. They were very knowledgeable and offered an excellent price. Tubes arrived well packed the very next day. I would definitely recommend… Read Full Review

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★★★★★

“Lamp order and delivery”

Written on: 13/12/2021 by Kehoe1957 (1 review written)

Great service, very efficient - updated me via phone as to progress of order - couldn't ask for more!… Read Full Review

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★★★★★

“Great customer service”

Written on: 05/12/2021 by AlSparks100 (1 review written)

Was in a pickle after UV lamp failed on water system. One phone call and web order later….. delivered overnight although they couldn’t promise as I was beyond 2pm …arrived 1pm next day and fitted …. Perfect service…. Thanks so much… Read Full Review

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★★★★★

“Excellent service”

Written on: 26/11/2021 by WACart (1 review written)

Excellent service as always. Used Elc for a number of years for my UV light to treat well water. Good price and never had a problem. Would definitely recommend… Read Full Review

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★★★★★

“Great Service”

Written on: 09/11/2021 by Den52 (1 review written)

I was looking for a floodlight lamp and came across the company on the internet. Found the lamp I needed and it was a good price. Easy to order and very impressed with the prompt delivery. As we have 8 floodlights and 16 lamps I have no doubt I will be a returning customer. As our tennis club is situated within the Wolves FC training and academy grounds where there are many more floodlights I have recommended your company’s services to the staff responsible for floodlight maintenance there… Read Full Review

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★★★★★

“Great service every time”

Written on: 21/09/2021 by MGBSltd (1 review written)

I have used ELC many times now. Every time they have a good stock, great price and the speed of processing orders is fantastic. Thank you ELC highly recommended… Read Full Review

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★★★★★

“Five Star Company”

Written on: 06/09/2021 by AGJRS999 (1 review written)

I was really stunned when ELC phoned to apologise for only having one UV lamp in stock and would urgently get another from the manufacturer. Unbelievable that a firm these days would ring and apologise that the order may be a day late. This is what customer service used to be like. They sent my lamps overnight and they arrived as promised. They will now go on my preferred list when I need lamps. THANK YOU VERY MUCH ELC. What a great firm… Read Full Review

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★★★★★

“Uv bulb”

Written on: 25/08/2021 by KMB11 (1 review written)

Extremely helpful and very prompt delivery, I have noted details and will use them again. Excellent!!!… Read Full Review

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★★★★★

“Amazing products, help & advice!”

Written on: 10/08/2021 by AndyTturbo (1 review written)

Amazing help & advice! and amazing products! I was finding it difficult to find a bulb for my Trident TR2 Series UV light. The person I dealt with told me which bulbs I needed and connectors and had me up and running in no time! I can't thank this company enough, I wish I could give more stars! Thank You!… Read Full Review

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★★★★★

“Service Levels”

Written on: 23/07/2021 by Juliet295 (1 review written)

What a great company,was not sure of which size sleeves I required,so e mailed for more information.Quick reply with all the info needed,ordered items,and received within 2 days.Service levels are excellent together with dely performance.Great company to deal with… Read Full Review

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★★★★★

“What a great service ”

Written on: 05/11/2020 by Cumbria61 (1 review written)

Great service from this company from the outset. Needed to query something before I purchased. They came back with an immediate reply. Placed the order and it was with me the next day. Absolutely fantastic. Wish all companies could be as efficient as this… Read Full Review

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★★★★★

“Superb Service - Phillips UV tube replacement”

Written on: 29/07/2020 by Gordons19 (1 review written)

I needed two 55W tubes for my Oase UV filter and was surprised by the prices quoted by pond retailers. I had nothing to compare their prices with, but just felt they were expensive for what was required. Having read through the manual and got the part number and description I searched on Google and came across ELC. Phoned the next day to check the Phillips tube was similar to the OEM one and ordered two at a price less than half of that I had been quoted from pond suppliers previously. I have… Read Full Review

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★★★★★

“Excellent service, quality product”

Written on: 09/06/2020

I ordered a new UV bulb on Sunday. It arrived on the Tuesday morning and was extremely well wrapped. The price was competitive and the service faultless. (Remember this is during the pandemic when most companies have only a limited workforce in their premises). I was very impressed… Read Full Review

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★★★★★

“Would recommend highly”

Written on: 30/04/2020 by Koicarppond (1 review written)

Excellent communication, super fast delivery , ordered Tuesday afternoon and received the following morning. Extremely well packaged , good quality item I would highly recommend and will definitely use again , very impressed… Read Full Review

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★★★★★

“fantastic customer service ”

Written on: 17/04/2020 by LineyB (1 review written)

I ordered a uv lamp on the Wednesday evening, simple enough. On the Thursday morning I received a phone call to say the item was out of stock, my mistake I didn't spot it on the web page, and a good quality replacement was suggested. I accepted the alternative item, Philips, and was told the lamp would be despatched that day. The following morning before 10AM the lamp arrived. It was very well packaged and secure. Thank you very much for your service especially during these testing times. I… Read Full Review

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★☆☆☆☆

“Be wary of next day delivery promises ”

Written on: 29/11/2019 by Bailee93 (1 review written)

I ordered a UV lamp which I needed urgently and was presented with 2 options for delivery, one next day for £6.95 (expressed to be courier) and another 2 days + for £4.95 (expressed to be Economy Delivery). I chose the Courier option. When I contacted the company because I didn’t receive the lamp the next day as expected they expressed surprise that I was expecting a next day delivery (having ordered it on a Friday). They claimed that “1000s” of lamps had been sent out and no-one had… Read Full Review

Ginabelc's Comment

Written on: 29/12/2019

Thank you for your comments. We have now amended the website to read "Next Working Day" to make it clearer for all our customers. We have a cut off of 3pm as stated on the website and the order came through after this on the Friday hence the slight delay. We will always try where possible to go out of our way and provide the best possible service to our customers.

With regard to the refund - A cheque was sent for the difference in the carriage costs - if this has not been received, please can you contact me directly.

Many Thanks, Michael Hawkes. (Managing Director)

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★★★★★

“Excellent service yet again ”

Written on: 12/10/2018 by WAC1 (1 review written)

After being ripped off by my previous supplier I've been using ELC for the last 3yrs and found my UV lamp to be a great product with excellent service, next day delivery, well packaged and great price,would highly recommend… Read Full Review

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★★★★★

“Highly recommend”

Written on: 13/05/2018 by Stephanfo (1 review written)

We have been orderiing from ELC for over 15 years, they have a wealth of knowledge. They supply us with good quality, main branded lamps, always provide excellent customer care and offer great prices. I highly recommend. … Read Full Review

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