The Entertainment Lighting Company Ltd Reviews

★★★★★
4.8 / 5
95% of users recommend this
  • Value For Money

Summary

''Specialist Lamp stockists:- UV, photography, stage/studio, OHP, LCD lamps.''
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The Entertainment Lighting Company Ltd

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Latest Reviews

★★★★★

“What a great service ”

Written on: 05/11/2020 by Cumbria61 (1 review written)

Great service from this company from the outset. Needed to query something before I purchased. They came back with an immediate reply. Placed the order and it was with me the next day. Absolutely fantastic. Wish all companies could be as efficient as this… Read Full Review

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★★★★★

“Superb Service - Phillips UV tube replacement”

Written on: 29/07/2020 by Gordons19 (1 review written)

I needed two 55W tubes for my Oase UV filter and was surprised by the prices quoted by pond retailers. I had nothing to compare their prices with, but just felt they were expensive for what was required. Having read through the manual and got the part number and description I searched on Google and came across ELC. Phoned the next day to check the Phillips tube was similar to the OEM one and ordered two at a price less than half of that I had been quoted from pond suppliers previously. I have… Read Full Review

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★★★★★

“Excellent service, quality product”

Written on: 09/06/2020

I ordered a new UV bulb on Sunday. It arrived on the Tuesday morning and was extremely well wrapped. The price was competitive and the service faultless. (Remember this is during the pandemic when most companies have only a limited workforce in their premises). I was very impressed… Read Full Review

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★★★★★

“Would recommend highly”

Written on: 30/04/2020 by Koicarppond (1 review written)

Excellent communication, super fast delivery , ordered Tuesday afternoon and received the following morning. Extremely well packaged , good quality item I would highly recommend and will definitely use again , very impressed… Read Full Review

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★★★★★

“fantastic customer service ”

Written on: 17/04/2020 by LineyB (1 review written)

I ordered a uv lamp on the Wednesday evening, simple enough. On the Thursday morning I received a phone call to say the item was out of stock, my mistake I didn't spot it on the web page, and a good quality replacement was suggested. I accepted the alternative item, Philips, and was told the lamp would be despatched that day. The following morning before 10AM the lamp arrived. It was very well packaged and secure. Thank you very much for your service especially during these testing times. I… Read Full Review

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★☆☆☆☆

“Be wary of next day delivery promises ”

Written on: 29/11/2019 by Bailee93 (1 review written)

I ordered a UV lamp which I needed urgently and was presented with 2 options for delivery, one next day for £6.95 (expressed to be courier) and another 2 days + for £4.95 (expressed to be Economy Delivery). I chose the Courier option. When I contacted the company because I didn’t receive the lamp the next day as expected they expressed surprise that I was expecting a next day delivery (having ordered it on a Friday). They claimed that “1000s” of lamps had been sent out and no-one had… Read Full Review

Ginabelc's Comment

Written on: 29/12/2019

Thank you for your comments. We have now amended the website to read "Next Working Day" to make it clearer for all our customers. We have a cut off of 3pm as stated on the website and the order came through after this on the Friday hence the slight delay. We will always try where possible to go out of our way and provide the best possible service to our customers.

With regard to the refund - A cheque was sent for the difference in the carriage costs - if this has not been received, please can you contact me directly.

Many Thanks, Michael Hawkes. (Managing Director)

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★★★★★

“Excellent service yet again ”

Written on: 12/10/2018 by WAC1 (1 review written)

After being ripped off by my previous supplier I've been using ELC for the last 3yrs and found my UV lamp to be a great product with excellent service, next day delivery, well packaged and great price,would highly recommend… Read Full Review

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★★★★★

“Highly recommend”

Written on: 13/05/2018 by Stephanfo (1 review written)

We have been orderiing from ELC for over 15 years, they have a wealth of knowledge. They supply us with good quality, main branded lamps, always provide excellent customer care and offer great prices. I highly recommend. … Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 24/04/2018 by MBCornish (1 review written)

My advise is do not buy from these people. It was supposed to be next day delivery but having placed the order they told me the UV lamps I required were out of stock but more were expected in two days. When they arrived I fitted the first one which immediately failed. I then fitted the second one which also failed. I obtained another from a local specialist retailer which didn't fail and is still working. I contacted elc and said that from the nature of the fault it appeared to be a… Read Full Review

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★★★★★

“UV lamp bulb for water purification”

Written on: 13/01/2018 by Antoine387 (1 review written)

Great prices, great service, prompt delivery. I've used ELC for several years now and they always provide best value for the products I need… Read Full Review

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★★★★★

“Best Price For UV Water Purification Lamps”

Written on: 08/01/2018 by PeterKinloch (1 review written)

We shopped around online for a better price for UV lamps used in our water purification system and forund The Entertainment Lighting Company. The person I dealt with was very helpful and also very prompt in responding to a request for confirmation that we were ordering the correct replacement lamps. He had exactly what we needed in stock and at a better price than we'd been able to find anywhere else. Delivery to the Scottish Highlands was not a problem either. I have no hesitation in… Read Full Review

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★★★★★

“Helpful Staff”

Written on: 05/01/2018 by vbSchneider294 (1 review written)

After spending some time trying to find the correct replacement UV bulb for water treatment system came across ELC on the internet. I found picture of what I wanted, but just to be sure rang them. No one answered so rang off, 3 minutes later the phone went and it was a man from ELC ringing back to see if he could help. He confirmed that I had chosen the correct light bulb for my requirements. He then took payment over the phone and two days later the bulbs have arrived very well packaged and on… Read Full Review

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★★★★★

“Fast”

Written on: 01/12/2017 by stevediver (1 review written)

During a production weekend I ran out of spares. Ordered Sunday late (from the top of a ladder) and had the lamps running Tuesday. All at a decent price. Can’t ask for better service. A1… Read Full Review

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★★★★★

“top class”

Written on: 06/11/2017 by acorncris (1 review written)

bought new one metre long philips uv bulb for swimming pool uv-c timer water sanitation unit... delicate item and very expensive from pool stores... arrived so well packaged it took me 5 careful minutes to extract it from multi layers of bubble wrap and quintuple cardboard tubing! price delivered was very good (about £43) anbd delivery was within two days of ordering... BRILLIANT service ELC... will use again without any doubt.... no hesitation in recommending extremely highly. … Read Full Review

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★★★★★

“SUPER LIGHTS OUTSTANDING SERVICE”

Written on: 01/11/2017 by rachelstewart (1 review written)

I emailed a question about the specialist light bulbs and the reply came back almost immediately. The light bulbs have been delivered super fast, excellent packaging. Would definitely buy and recommend. Thank you for the excellent service. … Read Full Review

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★★★★★

“Really good service - Very robust packaging/protection”

Written on: 12/10/2017

Ordered 3 lamps on 9th October and received the next day. The packaging was one of the best I have ever seen and it gave total protection to the delicate goods. I had a very good communication with the person I dealt with who suggested an alternative to an out of stock item which alleviated a possible 4 week delay. Also included were cotton gloves to prevent greasy fingers getting onto the lamps. The prices were the best I could find online. This company will be my first choice on any further… Read Full Review

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★★★★★

“Great packaging for delicate lamps”

Written on: 08/10/2017 by Paul_Gee (1 review written)

Ordered two specialist lighting lamps. Prompt dispatch and parcel arrived in good condition. The amount of protection around each lamp was impressive, if a little difficult to open… Read Full Review

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★★★★★

“Fantastic service thank you”

Written on: 15/09/2017

Ordered 08.09.17 - paid by credit card Received 11.09.17 Packaging was very strong - bulb arrived in top condition… Read Full Review

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★★★★★

“UV lamp order”

Written on: 14/09/2017 by Alexandriab55 (1 review written)

UV LAMP weel packaged and arrived very promptly… Read Full Review

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★★★★★

“helpful staff and good service”

Written on: 05/09/2017 by Rezah (2 reviews written)

I phoned as I could not find what I was looking for in the updated web site, I was helped politely and was directed to the correct product, which arrived promptly and very well packed, as fragile, which hasn't been the case with other companies!… Read Full Review

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