LED Hut Reviews - www.ledhut.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid like the plague, empty warranty promises!”

Written on: 20/11/2019 by ig5678 (1 review written)

Avoid like the plague. I purchased a number of orders with LED Hut to benefit from their 5 year warranty on LumiLife LED bulbs. I actually paid over the odds for said bulbs to benefit from the 5 year warranty service. Fast forward two years, I have a handful of failed LumiLife bulps in need of replacement. I've been told, although LED Hut are still trading and offering EXACTLY the same service but operated by Supreme 88 Ltd, they refuse to honor warranty claims for anything purchased before… Read Full Review

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★☆☆☆☆

“Avoid this business”

Written on: 03/07/2019 by John_1 (1 review written)

Please avoid this company. After 300 hours of use 2/3rds of the bulbs have failed, they are advertised as lasting 25,000 hours. When returned under the 3 year guarantee Ledhut have failed to honour their promise to reimburse postage costs. Do not purchase from this company. … Read Full Review

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★☆☆☆☆

“CHEAP AND NASTY”

Written on: 01/11/2018 by cheesed---off (1 review written)

DONT WASTE YOUR MONEY HERE, THE PRODUCTS ARE REALLY REALLY AWFUL. SO FAR IN ALMOST 1 YEAR I HAVE SENT/RECEIVED 142 EMAILS AND STILL DONT HAVE A RESOLUTION AS THE PRODUCTS ARE SO LOW QUALITY AND no refunds AFTER 30 DAYS, ONLY CREDIT NOTES TO PROLONG YOUR MISSERY. spend your hard earned cash elsewhere. … Read Full Review

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★☆☆☆☆

“"5 year warranty" is actually only 2 years”

Written on: 23/03/2018

Beware that their "5 year warranty" which is on every page of their website is only actually a 2 year warranty - unless you extend it by filling their forms. I suspect that they rely on trusting people like me not reading their small print. Why else would they do it? By the way - the 10,000h manufacturers rating is 2 years with the bulb left on full time. So if you want their advertised 5 year warranty be prepared to jump through their hoops and fill in their forms. And the product? I've… Read Full Review

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★★★★★

“led candle bulbs for wall lights.”

Written on: 27/02/2018 by kidsdriverlay (1 review written)

great always use them ,good to deal with very quick delivery thanks… Read Full Review

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★☆☆☆☆

“dreadful company will do naything but meet their...”

Written on: 31/01/2018 by Jesus1970 (1 review written)

Ordered a light which arrived faulty and they insisted it was recevied back via Royal Mail 2nd class before a new one would be sent (proof of posting not enough. Due to christmas delays it was a number of weeks before fault confirmed but they again stalled on refunding money and did not refund original or return postage. Upon complaint return post was received but not original posting as a second complimentary item was ordered with the light, whcih i held onto as was going to re-order light… Read Full Review

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★☆☆☆☆

“Several failed LED bulbs returned to LED Hut. They...”

Written on: 17/01/2018 by Isiah477 (1 review written)

Several failed LED bulbs returned to LED Hut. They have not sent replacements and ignore my emails asking when I will receive replacements. They have taken my money and not supplied a working product… Read Full Review

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★☆☆☆☆

“Terrible service, do not use!”

Written on: 14/01/2018 by Abigails405 (1 review written)

I have used LED hut 3 times, the first visit I got what I wanted the first time. The second time I ordered some bulbs and they didn't arrive I had to chase them up several times before cancelling the order and getting them elsewhere. The final and last time I shall use them I ordered some bulbs, I was offered free next day delivery, then after the payment had been taken I got an email saying that some of the bulbs were not in stock and I would have to wait a fortnight for them to be in stock… Read Full Review

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★☆☆☆☆

“Trade Customer”

Written on: 16/02/2017 by ZackByrne334 (1 review written)

As a trade customeer who has spent over £2500 last year with them, I have had a small problem with some fittings. However after numerous calls and emails over several months and even after an email to the MD I have yet to get any reply. I cannot use this company any more as my reputation would be at stake… Read Full Review

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★☆☆☆☆

“Absolutely Abysmal Service”

Written on: 18/01/2017 by AlissonWade (1 review written)

Bottom line - Order elsewhere!!! I ordered from these guys, then the item went out of stock, called numerous times, each time given a different delivery date, two months later still no items, refunded me MINUS lost interest. Basically, they keep your money earning interest themselves and never deliver the goods. Some days they seem to turn their phone lines off and do not answer, they also do not answer questions submitted via their online form. The only way to get a response is via… Read Full Review

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★☆☆☆☆

“5 months all bulbs started failing”

Written on: 27/10/2016 by EsmeraldaHess (1 review written)

DO NOT BUY!!!! bought over 20 bulbs to do house,5 have failed 1 by 1 have to send back to get exchange go to post office pay postage which they refuned after telling them they not paidme back still don't say you weren't warned if you buy… Read Full Review

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★☆☆☆☆

“Don't do it!”

Written on: 12/10/2016 by Penelopev1949 (1 review written)

I ordered 5 led downlights for the kitchen 14 months ago. Over the 14 months, each light has failed, some within weeks of being fitted. Initially the first units were replaced without fuss however it is now becoming more difficult. Two months ago I was told they no longer stock these lights so my only option was a refund. This week after another failure, I'm told that the only option is for a credit note. This is of little use as they do not sell lights to fit the hole in the ceiling and… Read Full Review

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★☆☆☆☆

“Only when it goes wrong you see what a company like”

Written on: 20/09/2016 by Mckenzie140 (1 review written)

Sorry to say you only find out how poor this company is when things do not go right. They insist in using a delivery company that will time and time again know there delivering to a shop come back at 7 8 or 9pm at night, leave no notes to say they been. When you contact LED hut you get loads of excuses and no it is not clear when you order you must wait in from 9am to 9pm at night! Led hut do not call you when they say they will and to be honest as a customer I do not care about your problems… Read Full Review

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★☆☆☆☆

“120% Bulb Failures”

Written on: 11/04/2016 by andrew37 (1 review written)

Well,I ordered 4 golf ball leds and all 4 failed within 3 weeks. The first replacement (i.e. the fifth) has just failed also. Objective was to save money long term eg £109 over 15 years/25,000 hours - ha! Real life of all FIVE bulbs 2 weeks and 10 hours AT MOST. Therefore total rubbish. Don't waste your time. Customer service OK, but in no way compensates for return visits to post office, aggravation and bad will. You do not get what you pay for. So it's back to halogen unfortunately… Read Full Review

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★★☆☆☆

“Difficulty obtaining refund”

Written on: 21/03/2016

I am still waiting for a refund over a month later. I have ordered multiple items and unfortunate enough to receive two faulty floodlights. The only way to avoid two electrician call outs and at LED Hut suggestion I ordered a replacement, non discounted but identical light. They insist they will only refund the original discounted cost of the faulty light and not the actual cost to me so I am left out of pocket. The products have all been received promptly and well packaged but a true… Read Full Review

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★☆☆☆☆

“Chaos... And a complete letdown...”

Written on: 07/03/2016 by superpaps (4 reviews written)

Ordered and returned lights did not fit light fittings. Been waiting for over a month for refund various excuses. Constant use of that word...apologise... Negative experience and it appears I'm not alone! I eventually had to get PayPal to refund my money avoid this company. Just keep away from them! … Read Full Review

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★★★★★

“First class”

Written on: 03/02/2016 by davidsuffolk (7 reviews written)

I bought 10 golfball SES bulbs and after about 20 months one failed. I emailed as they say there is a 2 year warranty and was pleased to get a quick reply with a replacement sent. No arguments, no fuss just a quick and easy replacement. I see others saying they didn't get good service but from my persepective it was faultless. Original bulbs were well priced too… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 25/01/2016

Poor product lifespan - less than a year before 4 bulb failures (E14 type) out of 9 bulbs in total. Sent four back for exchange , still waiting two months later for two of these due to some administrative mess-up (polite way of wording it) - Spoken to/exchanged emails with 3 staff members (names withheld to protect the stupid) who basically all said it had been passed to either a supervisor or a rapid response customer service team. For ten pounds worth of replacements you have lost the… Read Full Review

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★☆☆☆☆

“Rubbish customer service from LED HUT”

Written on: 03/01/2016 by fbharmal (1 review written)

I returned faulty lights under warranty by second class recorded post. I was told by LED HUT they would refund cost of postage. Email received saying replacement bulbs will be delivered on Christmas Day - never arrived. Another email received few days later saying bulbs now discontinued and alternative can be provided. Agreed with LED HUT to replace other lights because alternatives would not match free of charge. So far no refund of postage received air replacement bulbs. Several emails… Read Full Review

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★★★★☆

“Excellent”

Written on: 19/12/2015 by sadz91 (2 reviews written)

Quick points: * Quick delivery * Packaged well * Good quality * Saving on electricity * Cashback & sale! * 5 year warranty if you fill out the form and send it off I ordered 6 bayonet LED lights back in September and haven't had any problems with any bulb, thought the service was quite quick and easy. When receiving the package it was well packed and oddly enough I received a pack of Haribo too. I got the 9w (60w equivalent) bulbs, when installing the bulbs I did see the color was quite… Read Full Review

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