Not Fit for Purpose

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poppey's review of Which? Magazine

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“Not Fit for Purpose”

Written on: 16/12/2017 by poppey (20 reviews written)

I have given up writing to Which? about the inaccuracy of their reviews as they pay no attention to any constructive comments. However, their latest review on Airlines deserves the truth about why Which? has become irrelevant in today's marketplace.

This survey is a nonsense. I have provided evidence that the airline they have deemed to be No. 1 in the UK is so far off the mark as to make the Which? process of surveying tosh. Also, Aurigny can in no way be compared with an airline such as EasyJet. The scale of their respective operations is simply not comparable.

Having used Aurigny for many years, I can say that far from being the No.1 airline, I would place them near the bottom. 3 out of 4 aircraft disabled for weeks/months, leaving people stranded: Cancelled flights is not something to commend, but rather reprove. On one occasion, people turning up for their flights at Southampton this summer were informed that the planes had gone tech and could they come back in 2 weeks time!

The Chef Executive, who has invested millions (against advice) in planes that are past their use by date. Planes that have been unable to carry peoples' luggage should the plane be full to capacity, leaving the luggage to follow on at a later date. Inexperienced in running an airline. This is the real Aurigny, not the one Which? would have people believe is voted No. 1. By whom? How many people in this survey who use this airline on a daily/weekly basis have been canvassed. I know for a fact those who rely on this airline to get them from A to B, the Channel Islanders who, through their government, own Aurigny, have not.

No. 1 airline. NO!. The only No.1 asset Aurigny has are the staff at Alderney Airport which have had to contend with such challenging issues thrown at them by the Chief Exec of Aurigny it is a wonder they still have the patience to smile and go that extra mile to help passengers. They are, in my opinion, worthy to be nominated No. 1, not an airline that makes their life intolerable by their demands; and, No, I have never worked for Aurigny, just had the misfortune to fly with them.

As one pilot put it when flying over Guernsey Airport: I saw a Dornier sticking its nose out of the airport hanger when flying over; it must have been trying to get some fresh air.

So, Which? if your other surveys are on a par with your Airline survey, then it is about time you retired because your survey really is a meaningless bit of paperwork and not the facts.

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