Best Western Rogerthorpe Manor Hotel, Pontefract, West Yorkshire

The venue itself was on the whole lovely as was the food quality. However we felt rushed from start to finish and the customer service from the wedding co-ordinator is appaling. Rushing was the theme of the day and some guests had drinks and food taken away before they were finished. The evening buffet was meant to be out for 90 minutes from 9-10.30pm. However it was put out early and taken away by 10pm so most guests got nothing to eat. When we complained about this afterwards we were told we were wrong and that the food had been left out til 10.30; basically I was lieing! They were unwilling to do anything about this and refused to give us any money back insisting it was out til 10.30.

Severely lacking in people skills and very inflexible in general with the planning arrangements.

Don't expect a luxurious honeymoon suite either. Yes its a 4 -poster bed but tiny and shabby decor in the room, although the jaquizi bathroom is a nice touch.

We chose this venue as a local hotel that we eat at regularly but the poor service has left a bad taste.

greasy,unfriendly,expensive and not good.Dont go.

Brilliant day, well enjoyed and very pleased with the choice of venue!

Would certainly go back again for the food and service, but would perhaps pay more and book the restaurant for a special occasion. Lovely setting off the beaten track.

Rogerthorpe really pulled out the stops to give us the best day of our life. The wedding co-ordinator, Amy Wood, was outstanding and helped so much in the run up and on the day. The venue is beautiful with a lovely location and the hotel and function rooms are lovely.

The meal was the best wedding meal I have ever tasted (the chicken option) and was such good value for money. The waiters were friendly and nothing was too much trouble. The toastmaster Simon is a star. The bride and groom get the bridal suite complementary and there are no room hires unlike in many venues. Rogerthorpe's recommended DJ was excellent. A lot of people commented that it was the best wedding they have ever been to. Thank you Rogerthorpe so much!