Renaissance Couture www.renaissanceweddings.co.uk

I went to Renaissance Couture, Maidstone to buy a wedding dress. I ordered a wrap as well which I thought I would use to make some alterations to the dress. Both arrived and were fine. So I ordered another wrap to actually use as a wrap. There were ten weeks between when I placed the order and when our wedding would be.

I placed the order for the wrap by phone in July. I was assured that there would be no problem, so they took my money and I started chasing them a couple of weeks later to check my wrap order was still ok and to find out whether they had posted out the receipt (which they had said they would do. I hadn't received it). They don't respond to email. They don't pick up the phone. I was leaving messages with staff for the proprietress to call me, as well as leaving messages after a beep on their phone hoping it was an answerphone. It wasn't. I was told 'we don't even have an answerphone so why were you leaving messages?' They finally phoned two weeks before my wedding with the kind of sulky 'not my fault' attitude I associate with teenagers. They couldn't get a wrap. They don't care.

I went to the shop to collect my dress and the first wrap only to find they had UNPICKED THE SEAMS without me having had a formal fitting, and knowing they couldn't procure a wrap for me.

I am disgusted that they care so little for the impact their behaviour will have on people's once in a lifetime occasions.