Limo Broker

We recently used this company to book a party bus for my sister in laws 21st birthday. We paid a deposit and a week before the event was contacted by the company to confirm all pick up and drop off locations. We had also booked a restaurant and paid a deposit there as it was a large booking. The bus was due to arrive at 6pm we were ready and waiting when the bus did not arrive. We immediately contacted limo broker when they assured us it was on its way and gave us a number to ring, which was a dead line! When ringing them back again they had left the office with no other contactable number. Our night was completely ruined and subsequently we lost our deposit at the restaurant. Since then our dealings with limo brokers have been appalling..... no explanation as to why it never turned up... no offer of compensation for ruining such a special occasion and unbelievably we had To go through our bank to get our deposit refunded as they couldn't even do this simple thing! Every time we ask for a manager they are in a meeting and no one bothers to call back! Would not recommend at all!

Well all started ok. Week before was told either pay then or on day, thought then more incentive to perform. And should make payment to limo co direct (A-star cars) Couldnt get hold of the limo co initially but finally got through and payment could only be made by bank transfer (bells rang then but still done it)

Day of event the car arrived as planned only 15 mins later than planned so not concerned. Us 8 got in and driven to london which was mostly closed due to a cycling event so we bailed out and walked.

Coming out of theatre i get a text to say car broken down and to call alt no. For limo. No response from that no. So go back to nos on my booking form.

The original one answers and tells me to get a cab, there were 8 of us 80 miles from home! So no chance i would pay for that expecting a refund! He then left it leavei it with me and i shall arrange a taxi. Half hour later, i get his voicemail.

I phoned the alternative no on booking form and got a call back from another man. He also cant get hold of a-star cars and is digusted by their response so offers to drive us back home.

1 hour later our original car turns up driven by the second guy on his day off. I have no idea of his connection with A-star cars or limobrokers but just glad we all got home and with possessions we left.

Not blaming limobookers here but they seriously need to vet who they have on their books! We made it from west end to liverpool st (£30 on tube) with a disabled person with no care for us to get home at all which is terrible. (My language is toned down for obvious reasons)

If i was reading this AVOID AVOID AVOID and pay the extra to go to company direct

We booked a limo from Limo Broker for Friday Night 24/3/17.

We wanted a limo to pick us up from 5 different locations and drop us back at the end of the night on 4 different locations. In addition we asked the agent Mr K.P. if we could arrange to collect us from a different point and time*. He said that we can arrange that directly with the driver at that night about the return pick up location and the exact time that would be no later than 02:00. So, with all that agreed we booked through limo broker and not other cheaper companies who offered just 2 pick up locations.

We paid the deposit and they sent us the contact details of Enchanted Limousines who would supply the limo for the night.

So, the driver arrived, picked us all up, but not in the order we have asked, which caused some delay. In addition the driver had to let us out of the car in front of a petrol station, we all got out of the car because his calculations was wrong and the car bumped on the pavement in his attempt to maneuver the car around. So, we delayed total 20 mins because of those, but they did not charged us more.

So, on our arrival at the destination we asked the driver to give us his phone number in order to arrange the exact time and location to pick us up for the return journey. He then said that he is not coming for us, but his boss would do. So, I asked if the number I already had was his boss's number and he said yes.

When we tried to contact the boss/driver about the pick up location and time, we failed. We sent 4-5 texts and over 15 calls but not replied. We have been waiting over an hour for his reply, but nothing, so, we took taxis back home and we paid about £50 more in total.

So, we decided to contact the Limo Broker about a refund. The agent Mr K.P. is not replying to our emails or calls, every time I called he was busy on another line or lunch. So, we spoke with R. from the customer service, who blamed us for that. She said that we requested different collection point and that was our fault. But Mr K. P. clearly says on his email that we could have this option. Then she said that we called the wrong number. But that number was the only one we had. Then she said we should speak with the Enchanted Limousines who provided the car. We spoke with them and they told us to speak with Limo broker. We spoke again with R. at Limo Broker who told us we are not getting any refund from them and we should speak with Enchanted Limousines. We called again Enchanted Limousines but nothing they can do.

So, we lost our money. BEWARE of LIMO BROKERS.

*Here is the part of K.'s email saying we could arrange a different collection point.

We provided a quotation for the Chrysler C300 Baby Bentley Limousine for £325.00 on the basis on a collection with a drop off and then to return you from a different location in Glasgow back to the initial collection point.

Am very happy with this service we booked only a month and half before the event, we was offered £100 off the party bus was great turned up on time the driver was friendly and helpful, overall really happy with the service and would defo recommend. I believe our bus came from brighton.

This company is a discrace

1) the quotes they give you are false and they up them closer to the date

2) if you then cancel within 28 days they try to tell you that they are owed the full amount. This is not true as there is no contract and they keep all of the money ( I checked with the limo driver)

3) their customer service is a discrace

DO NOT USE LIMOBROKERS

Completely unprofessional, extortionists. Don't use them.

I booked online, paid my deposit online - which was taken from my account.

I was called back to be informed that the website had an error and I had been miss quoted! I explained that I had enter all the details correctly and there was no mistake on my part, that I had entered an agreement with them and paid my deposit, I explained that they should honour the quote.

I spoke to a very rude customer service 'manager' who addressed me as 'love' - entirely unprofessional. Needless to say they refused to honour the quote and I was told very lies regarding their legal standing and the limo that was booked was no longer available.... but they could send me exactly the same limo for £500 more!!

I won't hold my breath to be getting my deposits back soon.

Hi we had a Rang Rover Limo booked for The Bride and Bridesmaids to go in Which This Did Arrive!! Also a Lambo Wedding car booked for My husband for our wedding Party this month As we got married aboard The Lambo was a self drive hire for my husband It was supposed to arrive at our house at 9am in the morning for us to have for the weekend It Did not arrive here at all So I rung the company they was NO HELP at all to me This car was booked for over a year No one on the phone could be bothered to do anything at all They give us the number to ring the provider but there was no answer at all then there was no such number. My husband was not happy. The manager on the phone was saying to us there's nothing I can do I've rung them and left an email The car is not Coming I can't do anything else apart from give your deposit back It was not the point Which we still have not recived yet this was not good enough to us.. So I was ringing around other company's to try and find my husband another Lambo to have for our wedding party Which I did find 1 from DH Cullen What an Amazing Comapany this is my husband was really really happy they was so so helpful on the phone and done everything for us I would recommend anyone to use DH Cullen 5 ** rating for this company Please anyone thinking of using Limo broker please read all reviews first as its a lot of money to waste and not get your dream car for weddings etc DO NOT USE LIMO BROKER AT ALL USELESS!!!!

If you want to experience the quality of poor service and dreams shattered limo brokers are excellent in providing that service, they are amazing at lieing, superb at ignoring calls, experts in mindplay and diversion, the best company for providing what they cant, excitingly i assure you, you cannot get any worst service....hats off to you....i applaud you for your poor communication, i salute you for not knowing what you are doing, and the list goes on......but i love you for not being able to rob me nearly.

Unfortunately I hired a wedding car that didn't arrive - it was sub-contracted to another company who never actually recieved a booking dispite me being contacted by Limo Broker to confirm the car had been booked in another colour as white was not available.

I am still waiting on a refund for my deposit and cannot get through to customer services as the only number shown is for sales who will not put me through.

As you can imagine this ruined my wedding day and the fact Limo Brokers don't seem to care makes it feel that much worse

As far as I am concerned Limo Brokers have taken my money not provided any service and are not giving it back..

Don't actually own any vehicles (not made entirely clear from the outset) and seem to be in the habit of booking a job in at a price that suits them/gets them a booking, then spend the time until the day trying to source a provider that can/will do it. If they can't, expect a phone call at the last minute to let you know of a 'mechanical issue' or something similar. They did this to me at 16.30pm, the day before they were due to pick me & 12 others up at 5am to go to the airport, with a 'nothing we can do' attitude an barely an apology. When calling around to frantically find myself a last minute alternative I actually found the supplier Limo Brokers booked the job with, who told me he'd let them know he couldn't do it weeks ago and had they really only just let me know?! Awful company, awful service; if you're comfortable with a good chance you'll be let down at the last minute then these guys are for you. If not, avoid like the plague and let your friends know too!